Richmond Cars and Commercials: Your Trusted Used Car Dealer Experience

Richmond Cars and Commercials Photos

Pros	Cons
High customer satisfaction with a rating of 4.7	Issues with vehicle preparation, such as not being groomed or serviced before sale
Friendly and helpful staff, particularly Paul and Saskia	Concerns about the accuracy of vehicle descriptions, including battery discrepancies
Excellent communication throughout the purchasing process	Some customers experienced delays or complications with vehicle shipping
Positive experiences with after-sales service	High prices leading to expectations that may not always be met
Customers appreciate the effort made to accommodate their needs	A few complaints about specific vehicle issues shortly after purchase
Many customers express willingness to return for future purchases
Good negotiation practices and transparency in dealings
Customers report being very happy with their vehicles after purchase

Pros

Cons

High customer satisfaction with a rating of 4.7

Issues with vehicle preparation, such as not being groomed or serviced before sale

Friendly and helpful staff, particularly Paul and Saskia

Concerns about the accuracy of vehicle descriptions, including battery discrepancies

Excellent communication throughout the purchasing process

Some customers experienced delays or complications with vehicle shipping

Positive experiences with after-sales service

High prices leading to expectations that may not always be met

Customers appreciate the effort made to accommodate their needs

A few complaints about specific vehicle issues shortly after purchase

Many customers express willingness to return for future purchases

Good negotiation practices and transparency in dealings

Customers report being very happy with their vehicles after purchase

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	9 am–5 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–5:30 pm

9 am–5 pm

Closed

Richmond Cars and Commercials: A Customer-Friendly Approach

Richmond Cars and Commercials has established itself as a reputable used car dealer in the heart of Richmond, New Zealand. With an impressive rating of 4.70, customers have praised the dealership for its dedicated service and client-centric approach.

When you step into Richmond Cars and Commercials, you can expect:

Accessibility: Their location features a wheelchair-accessible car park, ensuring that everyone can enjoy a hassle-free car shopping experience.
Payment Flexibility: Whether you're using credit cards, debit cards, or NFC mobile payments, Richmond Cars and Commercials accommodates your preferred payment method.
Diverse Offerings: The dealership specializes in used cars, making it a one-stop destination for anyone looking for quality pre-owned vehicles.

Customer Experiences: Praises and Complaints

Richmond Cars and Commercials has garnered numerous testimonials from customers, showcasing the variety of experiences with the dealership.

Praises:

Exceptional Service: Many customers have highlighted the great interactions they had with staff members such as Paul and Saskia. One happy buyer stated, “I highly recommend this car and commercial dealer; just amazing!”
Easy Financing: Saskia’s commitment to assisting customers in securing financing has been praised repeatedly, with one satisfied customer stating, “I love my new car! Thank you, Saskia and the Richmond Cars and Commercials team.”
Personal Touch: The staff at Richmond Cars and Commercials are known for their personalized service. A customer who traveled from Wanganui was grateful for Paul picking him up early from the airport, calling him a “legend.”

Complaints:

Despite the positive feedback, some buyers expressed their concerns.

A buyer had issues with purchasing a 2015 Toyota Hilux, mentioning that they received a smaller battery than expected, which led to a frustrating experience.
Another customer felt let down that their vehicle wasn’t groomed adequately upon pickup, despite spending $27,000 on it.

A Growing Reputation: What Makes Richmond Cars and Commercials Stand Out?

Richmond Cars and Commercials is distinguished not just by their quality vehicles but by their outstanding customer service. Recommendations from past customers contribute significantly to their growing reputation. Here's what stands out:

After-Sales Service: Customers have reported remarkable experiences even after completing their purchase. Dan and the team have been recognized for their ongoing support and assistance.
Honest Communication: Buyers frequently mention the straightforward communication style of the staff, making negotiations simple and effective. A satisfied customer remarked, “After 4+ months of looking, I stumbled upon a sporty wee Toyota. Paul had fair negotiation and a straight-up attitude.”
Community Focused: Richmond Cars and Commercials is clearly committed to serving the local community, with numerous buyers expressing their intention to return for future vehicle needs.

Final Thoughts: Engaging with Richmond Cars and Commercials

Richmond Cars and Commercials remains a prominent choice for those seeking used vehicles in Richmond, New Zealand. With commendable ratings and a proven track record for customer satisfaction, potential buyers can feel confident when approaching this dealership.

Operating Hours:
- Monday to Thursday: 8 AM to 5:30 PM
- Friday: 8 AM to 5:30 PM
- Saturday: 9 AM to 5 PM
- Sunday: Closed

Whether you're on the hunt for your next car or looking for a reliable partner to assist with trade-ins, Richmond Cars and Commercials is prepared to help you find the right vehicle. Be sure to contact them at +64 3 544 8000 or visit their location at 10 Stratford Street, Richmond 7020, New Zealand for an exceptional used car shopping experience.

Frequently Asked Questions About Richmond Cars and Commercials in New Zealand

What services does Richmond Cars and Commercials offer to customers?

Richmond Cars and Commercials specializes in providing a wide range of used vehicles for sale. They offer a selection of quality used cars and commercial vehicles, ensuring that customers find exactly what they need. Additionally, they provide trade-in options for those looking to upgrade their vehicles. Their team is dedicated to delivering excellent customer service, making the car buying experience as smooth as possible.

What are the opening hours for Richmond Cars and Commercials?

Richmond Cars and Commercials operates during the following hours: Monday to Friday from 8 am to 5:30 pm, Saturday from 9 am to 5 pm, and they are closed on Sundays. This schedule allows customers to visit during convenient times throughout the week, ensuring they can explore their options and receive assistance from the knowledgeable staff.

How can I contact Richmond Cars and Commercials for inquiries?

Customers can easily reach Richmond Cars and Commercials by phone at +64 3 544 8000. This direct line allows for quick communication regarding vehicle availability, financing options, and any other inquiries. The friendly staff is always ready to assist and provide the necessary information to help customers make informed decisions.

Is Richmond Cars and Commercials accessible for individuals with disabilities?

Yes, Richmond Cars and Commercials is committed to accessibility. They offer a wheelchair-accessible car park, ensuring that all customers, including those with disabilities, can visit the dealership comfortably. This focus on inclusivity reflects their dedication to providing a welcoming environment for everyone.

What payment options are available at Richmond Cars and Commercials?

Richmond Cars and Commercials provides a variety of payment options to accommodate their customers. They accept credit cards, debit cards, and NFC mobile payments, making transactions convenient and flexible. This range of payment methods ensures that customers can choose the option that best suits their needs when purchasing a vehicle.