Pros 
Cons A Customer-Centric Approach at Turners Cars Porirua
Turners Cars Porirua, located at 9 John Seddon Drive, Elsdon, Porirua, has built a reputation for customer service, evidenced by numerous reviews highlighting friendly and attentive staff. The positive feedback frequently points to Yvan, a staff member known for his excellent customer interactions. Visitors often comment on the swift assistance provided by both Yvan and his colleagues, ensuring that no one feels neglected:
- "Every time Yvan was busy, his colleagues were right there to help. No one left waiting!"
Key Features of a Great Experience:
- Friendly Staff: Knowledgeable and responsive team members who guide customers through the process.
- Quick Test Drives: Ability to test drive multiple vehicles without hassle.
- Wide Selection: A diverse inventory that caters to various budgets and vehicle preferences.
This positive atmosphere and commitment to satisfaction make Turners Cars Porirua an appealing option for anyone looking to purchase a used vehicle.
Mixed Reviews: The Flip Side of Customer Experience
While many customers laud Turners Cars Porirua for its service, a few reviews highlight significant concerns regarding transparency and post-sale practices. For instance, one unhappy customer articulated their frustration over the high maintenance costs shortly after purchasing a vehicle, followed by dissatisfaction when attempting to resell it:
- "I accepted the repairs silently, knowing second-hand cars come with risks, but the refusal to buy it back was shocking."
Recurring Issues Mentioned:
- Post-Sale Accountability: Some customers feel abandoned after the sale, lacking support when problems arise.
- Unrealistic Valuations: Several users expressed disbelief over low buyback offers, stating they were far below market value.
While not every interaction has been stellar, these complaints provide insights that prospective buyers should consider when navigating the used car market.
Exceptional Individual Experiences Stand Out
Despite the mixed reviews, several customers celebrated individual team members for going above and beyond. For instance, a couple praised their experience:
- "Yvan was awesome! He held the car for me while I arranged the inspection."
Highlights:
- Customer-Focused Staff: Reviews highlight various team members who are trustworthy and proactive in assisting buyers.
- Efficient Processes: Feedback frequently mentions fast and easy finance setups and vehicle purchases.
This indicates that while experiences may vary, the dealership’s commitment to ensuring customer satisfaction is notable in many instances.
Final Thoughts: What to Keep in Mind
In summation, Turners Cars Porirua has a generally strong positive rating at 3.90, with many satisfied customers sharing their experiences of great service, particularly from staff members like Yvan and Neil. However, prospective buyers are advised to remain vigilant about researching their options thoroughly:
- Do Your Research: Understanding vehicle values can help in negotiations and ensure fair pricing.
- Get a Pre-Purchase Inspection: This can mitigate risks associated with buying a used vehicle, helping avoid unexpected issues down the line.
In Closing
Buying from Turners Cars Porirua may come with varying experiences, but many customers appreciate the overall helpfulness and commitment displayed by the team. Whether you have concerns or praise, engaging with your dealership can often enhance the experience.