Pros 
Cons Trade M Autos: A Customer Service Star for Many
When it comes to car dealerships, customer service can often make or break the experience. At Trade M Autos, many customers have found themselves pleasantly surprised by the level of service they receive. A positive note highlighted by several reviews comes from a dedicated customer named Craig, who praised Garry for the fantastic service he had experienced five years ago.
"He was so good that when I needed to update my ute again this week, I went straight to him. He gave me everything on my list and was so helpful and knowledgeable."
This sentiment resonates with others who have also left Trade M Autos with a vehicle they are happy with. The knowledge and transparency of the staff, particularly Garry, seem to create a welcoming atmosphere for those looking to buy quality cars.
Efficient Transactions and Quality Vehicles
One aspect that stands out is the fair pricing system that Trade M Autos adopts. Customers appreciate their focus on good vehicles at reasonable prices. Reviews indicate that the staff goes to great lengths to ensure a smooth transaction, with many noting that they felt they got a great deal.
- Key Highlights:
- Knowledgeable staff providing ample information on vehicles
- Competitive pricing on a selection of quality cars
- Hassle-free buying process that leaves customers feeling satisfied
“They helped us so much to replace my daughter's car. Friendly staff and hassle-free buy. My daughter left one very happy girl. Ty Trade Me Autos.”
This shows that despite possible hiccups, many buyers feel that Trade M Autos largely fulfills their expectations as a reputable car dealer.
A Not-So-Rosy Picture: Customer Complaints
Despite many glowing reviews, Trade M Autos also has its share of negative experiences. Some customers allege they faced aggressive behavior from staff, which left them feeling uncomfortable during their visit.
- Examples of complaints:
- Reports of an aggressive owner who made customers feel fearful
- Instances of perceived rudeness among employees
- Questions around the integrity and honesty of vehicle condition upon sale
One frustrated customer shared, “Worst place I’ve ever been to, abusive, angry and would not trust any of the cars here.” Such accounts highlight that while Trade M Autos has its champions, it is essential for prospective buyers to approach with caution as public perception appears mixed.
Balancing Act: Pricing vs. Post-Sale Experience
A recurring theme among reviews relates to the post-sale experience, especially regarding vehicle conditions and essentials like keys. A customer mentioned discovering only one key was provided after purchase, which could lead to unexpected costs.
- Considerations from Customers:
- The value of dealing in good cars, as many say they feel confident about their purchases
- Customer dissatisfaction can often stem from aspects like the state of the vehicle post-sale, including missing keys or urgent maintenance issues
One customer noted, "I didn't mind a couple of scratches and tires that looked like they would need changing soon. However, after signing all the documents, I found there was only 1 key."
For those looking at Trade M Autos, it may benefit them to thoroughly inspect their vehicles before heading home and confirm that all items promised during the sale are fulfilled.
Trade M Autos showcases a mix of exceptional and concerning experiences. The customer service is a highlight, but potential buyers are advised to do their due diligence to safeguard against any dissatisfaction in their purchases.