Pros 
Cons Satherley Autos: A Trustworthy Hub for Car Enthusiasts
Located at 475 Rangitikei Street in Cloverlea, Palmerston North, Satherley Autos has earned a solid reputation in the car dealership scene, boasting an impressive rating of 4.60. This dealership strives to provide accessible service, as evidenced by their wheelchair-accessible car park and entrance. Customers have had a range of experiences, some echoing testimonials of outstanding service while others express dissatisfaction.
Stellar Service from Shane and His Team
Many customers have praised Satherley Autos for its exceptional customer service, particularly highlighting Shane and Darryl as standout employees. Here are some key takeaways from satisfied buyers:
- Genuine Interaction: Customers frequently describe the sales team as friendly and non-pushy. For example, one reviewer mentioned:
“Darryl was not a pushy salesman but seemed to genuinely want to show me the car, not sell me the car.”
- Transparency: Reviewers have notably appreciated the honesty and upfront nature of the team. Details shared about vehicle history and conditions were often backed up:
- Test Drive Excellence: “Went for a test drive, loved it and loved that Darryl was not a pushy salesman.”
- Repeat Customers: Several buyers have returned to Satherley Autos for subsequent purchases, reinforcing their trust in the dealership’s reliability.
Mixed Experiences: Spotting Red Flags
While many have exited satisfied, a minority reported negative experiences that changed their perception of the dealership. For instance, issues cited included:
- Misrepresentation of Vehicle Condition:
- One dissatisfied customer outlined a situation where they were led to believe a vehicle was in immaculate condition, only to discover otherwise upon arrival.
- Consequences of Trust: This client expressed frustration after spending money traveling to see a vehicle that didn’t match its description:
“Would not trust this dealership as far as I could throw them.”
Effortless Transactions and Convenient Services
For out-of-town buyers, Satherley Autos offers a seamless purchasing experience. Customers have noted the following advantages:
- Independent Checks: Buyers have praised the dealership for facilitating independent assessments, like AA Checks, ensuring peace of mind before purchasing.
- Transportation Options:
- Convenient transport services are available at competitive rates.
- Hassle-Free Paperwork: Customers have experienced quick and efficient administrative processes, such as:
- Complete paperwork within a day.
- Timely delivery of vehicles.
The Final Verdict
Satherley Autos stands out in the competitive car market of New Zealand, balancing both commendations and criticisms. It serves a diverse clientele, from those who appreciate the honest service and professional dealings to others who have encountered misrepresentation. Potential buyers are encouraged to weigh reviews, ask detailed questions, and perhaps visit the dealership personally to ensure their car-buying experience aligns with their expectations. Whether you are looking for a family SUV or a commercial vehicle, Satherley Autos might just be the place for you to explore.