Pros 
Cons Max Pennington's AutoCity - New Plymouth: Where Cars Meet Care
Located in the heart of New Plymouth at 86 Molesworth Street, Max Pennington's AutoCity has emerged as a beloved car dealership known for its exceptional service and customer care. With a commendable rating of 4.50, the dealership is a favorite among both locals and visitors seeking reliable automotive solutions. The facility is well equipped, offering both in-store shopping and on-site services, making it convenient for customers to access the care their vehicles need.
Here are some of the key highlights of what makes Max Pennington's AutoCity a go-to destination for car buyers and owners:
Comprehensive Services: The dealership provides various offerings, including:
- Oil changes
- Servicing used vehicles
- Delivery and on-site assistance
Accessibility Features: For those requiring additional support, the facility provides:
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Flexible Payment Options: Customers can enjoy the convenience of paying with debit cards and using NFC mobile payment systems.
The overall atmosphere reflects a commitment to making car care approachable and hassle-free for all patrons.
Praises that Echo Throughout New Plymouth
Max Pennington's AutoCity has cultivated a loyal customer base, with many praising the professionalism and attentiveness of its team. A recent review captures this sentiment beautifully:
"From start to finish, the team was friendly, professional, and incredibly thorough. They took the time to explain what work needed doing and kept us updated throughout."
Recent experiences shared by satisfied customers include:
- Exceptional Service: Customers celebrate the pleasant interactions with team members like Mike Hyland, who is recognized for delivering A+ service.
- High-Quality Work: Reports brag about vehicles running better than ever after service, showcasing the expertise of the mechanics at AutoCity.
Furthermore, the dealership is consistently recommended for reliable, trustworthy, and high-quality servicing, with many vowing to return for future automotive needs.
Constructive Feedback: Areas for Improvement
While many reviews highlight positive experiences, some customers have shared concerns that warrant attention. For instance:
- Invoicing Issues: One dissatisfied customer reported being charged for excessive hours on simple jobs, resulting in feelings of disrespect and frustration.
"When I questioned the invoicing, I was told I couldn’t have my keys until the bill was paid — which made me feel like they were effectively holding my car hostage."
- Communication Challenges: Several clients voiced disappointment regarding follow-up communication from the service department. Notably, one customer mentioned:
"Called on Thursday to have a battery fitted. They said they’d call back with a time. They didn’t."
These types of feedback highlight opportunities for Max Pennington's AutoCity to refine their post-service communication and patient billing practices, ensuring that every customer feels valued and respected.
Your Journey Awaits at Max Pennington's AutoCity
Whether you're in the market for a new vehicle or need expert maintenance for your current ride, Max Pennington's AutoCity promises a warm welcome and competent service. The dealership operates during the following hours to cater to customer needs:
- Monday to Friday: 8 am – 5 pm
- Saturday: 9 am – 12 pm
- Sunday: Closed
For inquiries, the dealership can be contacted at +64 6 769 5371.
Encouraging both feedback and visits, Max Pennington's AutoCity has positioned itself as a cornerstone in the New Plymouth automotive community. For those who value quality service wrapped in a friendly experience, this is definitely the place to be.