Pros 
Cons A Warm Welcome at Deken Motors
When you step into Deken Motors, you’re greeted by the warmth of a friendly atmosphere and a professional team dedicated to making your car buying experience enjoyable. Many customers have praised Ton, the key figure at the dealership, for his exceptional customer service. Here’s what some delighted customers have to say:
“Ton is very friendly and professional – we had an awesome experience from browsing right through to driving home in a beautiful quality car!”
Customers rave about the attentive service they receive, rating it 10/10 across all aspects, from customer care to personality.“That's one of the best customer service I ever had.”
New buyers are especially impressed with how Ton assists them through every stage of the purchase, making the process less daunting, particularly for first-time buyers.
Deken Motors not only offers an extensive selection of vehicles but does so with a personal touch that keeps customers returning.
Quality Vehicles to Choose From
Deken Motors prides itself on a robust range of used vehicles, particularly pre-owned Japanese cars and SUVs, making it a go-to destination in New Plymouth Central for car shoppers. The dealership stands out due to:
- Wide Range of Options: From compact cars to family-sized SUVs, there's something for every type of driver.
- Competitive Pricing: Customers have noted that the prices at Deken Motors are very reasonable and aligned with their expectations.
As one satisfied client articulated, “Great range of cars and very good prices well worth a look if you are in need of a new vehicle.” This makes Deken Motors a prime option for those needing dependable transport without overspending.
Care Beyond the Sale
The relationship between Deken Motors and its customers often extends well beyond the car purchasing experience. With a reputation for ongoing support, Ton ensures that customers feel confident about their purchases by addressing any concerns that arise:
- Customer Assurance: Customers have recounted how Ton is willing to make things right if any issues come up post-purchase.
- Long-term Relationships: With many repeat buyers, including those who have returned multiple times for their next vehicles, it’s clear that Deken Motors values long-term satisfaction.
One customer emphasized, “If anything develops after purchase, Ton will make it right.” This commitment enhances customer loyalty and trust.
A Balanced Perspective
While the glowing reviews showcase just how customer-oriented Deken Motors is, some customers have noted areas for improvement. For instance:
- Customer Service Timing: There have been reports of delays when arriving to inspect a car, causing frustration to potential buyers. One complaint highlights a half-hour wait before receiving assistance.
- Post-Purchase Experiences: A few customers expressed concerns over missing items like spare tyres and repair kits, indicating that communication post-sale can be improved.
Despite these issues, Deken Motors still receives high marks for its service and overall offerings. As one individual pointed out, “The car we purchased was okay for our needs, but we were disappointed by the service we received.” Deken Motors recognizes that feedback is essential for continuous improvement.
In summary, Deken Motors delivers exceptional car buying service in New Plymouth, reflected through glowing testimonials, quality vehicles, and the lasting relationships they build with their clients. While there are areas to address, the overall sentiment highlights a dealership that truly values its customers. For more information, or to experience it for yourself, contact Deken Motors at +64 6 759 9943 or visit them at 331 Saint Aubyn Street, New Plymouth Central, New Plymouth 4310, New Zealand.