Pros 
Cons The Good Vibes: Praises for The Car Company (Haven Road) Ltd
Despite mixed reviews, many customers have expressed appreciation for the friendly atmosphere and helpful staff at The Car Company (Haven Road) Ltd. Xavier, one of the salespeople, has received particular praise for his amicable and accommodating approach.
- Positive Experiences:
- “Xavier was highly obliging and friendly throughout the process!”
- Many customers reported feeling valued and attended to, highlighting that they were not rushed into making decisions.
- “I found the staff to be friendly and genuinely willing to help. After 11 years, I haven’t thought about going anywhere else!”
This welcoming environment creates a positive first impression, ensuring that potential buyers feel at ease while exploring their vehicle options.
The Road Bumps: Customer Complaints
However, not all experiences at The Car Company (Haven Road) Ltd have been smooth. Some customers reported instances of subpar customer service and questions about vehicle quality.
- Key Complaints:
- One customer stated they received a car deemed unroadworthy due to undisclosed issues from a prior accident, emphasizing a lack of transparency.
- A report highlighted an unpleasant interaction with one of the directors, mentioning rudeness and dismissive behavior during a phone call regarding a serious issue with a purchased vehicle.
These experiences denote a need for improvement in customer communication and vehicle vetting processes. Ensuring that all vehicles are thoroughly prepared and that staff communication remains professional is crucial.
The Products: Vehicle Quality and Selection
The selection of vehicles at The Car Company (Haven Road) Ltd is quite notable. Customers find a variety of options ranging from new to used vehicles, catering to diverse preferences and budgets.
- What They Offer:
- A large selection of second-hand cars, ideal for economical buyers.
- Noteworthy deals on trade-ins, as reported by several satisfied customers.
Despite the variety, several customers have voiced concern over the condition of some vehicles. Transparency regarding vehicle history and proper assessments is critical.
Accessibility and Community Engagement
The Car Company (Haven Road) Ltd strives to create a welcoming environment for everyone, including those with accessibility needs. The commitment to being an inclusive service provider adds a layer of community engagement.
- Facilities Available:
- Wheelchair-accessible entrances, making it easier for all customers to visit.
- Amenities such as gender-neutral toilets and friendly service options cater to diverse clientele.
Moreover, the organization’s commitment to being LGBTQ+ friendly showcases its dedication to forming a positive environment for all potential customers.
While The Car Company (Haven Road) Ltd presents a mix of thrills and troubles, it ultimately serves a broad community looking for vehicles and assistance. Efforts toward service improvement could enhance customer satisfaction and bolster the company’s reputation in the car dealership market.