Pros 
Cons A Reputation Built on Service
Craig Hearn Motors, located at 92 Taradale Road, Onekawa, Napier, has garnered respect as a reliable used car dealer, boasting a commendable rating of 4.60. Many customers commend the owner, Craig, for his approachable manner and professionalism. Reviews highlight positive experiences that reflect his commitment to customer service.
- Responsive Communication: Customers have reiterated that Craig is very responsive to inquiries, creating a smooth buying process.
- Patience and Professionalism: Reviewers frequently mention Craig's patience during the buying process, leading to a comfortable atmosphere for prospective buyers.
One customer praised, “Craig was very friendly and approachable. I really appreciated his patience and level of professionalism.” These qualities contribute to the positive experiences of many who have purchased vehicles from Craig Hearn Motors.
Mixed Feedback on Vehicle Quality
While numerous customers report satisfaction with their purchases, there are contrasting opinions concerning vehicle condition and transparency. One review, initially positive, turned sour after two months of ownership, revealing hidden issues that could indicate a lack of thoroughness.
Key concerns raised include:
- Concerns Over Vehicle Condition:
- Tyres and brakes that may not have passed standard checks.
- Problems with a secondary proximity key worth $500.
- Evidence of poor paintwork and an interior that appeared hastily refreshed.
The reviewer expressed their disillusionment, stating, “Buying from a distance, I relied on his truthfulness… and it turns out I was mistaken.” This emphasizes the importance of conducting due diligence before committing to a purchase.
Efficient and Reliable Transactions
Despite some negative feedback regarding vehicle quality, many customers have praised the ease of the transaction process at Craig Hearn Motors. Reviews often mention:
- Quick Delivery: Customers have noted rapid delivery, exemplifying the efficiency of the dealership.
- Easy Payment Options: Craig Hearn Motors accepts credit and debit cards, making financial transactions convenient.
One satisfied customer remarked, “Awesome service. Easy to deal with. Very responsive to inquiries. Will definitely be back!” This sentiment is echoed across several reviews, highlighting that many buyers appreciate the overall purchasing experience.
The Importance of Thorough Inspections
Given the mixed reviews regarding vehicle quality at Craig Hearn Motors, prospective buyers are encouraged to approach their purchase with caution. It may be prudent to:
- Conduct Independent Inspections: Hiring an independent mechanic or using services like the AA to conduct thorough checks on vehicles is highly advisable to avoid surprises after the sale.
- Research Vehicle History: Understanding the car's past can provide insights into any potential issues.
Another buyer in their review noted, “My advice to anyone thinking of buying a car from him is to get it thoroughly vetted by the AA.” This practical advice speaks volumes to the importance of ensuring transparency and reliability when purchasing from any used car dealer.