Pros 
Cons Kiwi Auto Motors: The Promise of Convenience
Kiwi Auto Motors is often regarded as a one-stop shop for all things automotive in Lower Hutt, showcasing an impressive selection of cars at competitive prices. Located at 138 B/Hutt Park Road, Gracefield, they've made a name for themselves with various services aimed at simplifying the car buying process.
Key Offerings:
- Diverse Vehicle Selection: With a range of fresh imports, Kiwi Auto Motors is celebrated for its well-rated and pristine-condition vehicles.
- In-House Financing: They provide options for financing that make it easier for customers to drive away in their chosen car without financial stress.
- Mechanical and After-Sales Services: Customers appreciate the availability of services such as car repairs, oil changes, and even stereo fixes, ensuring that their automotive needs are met beyond the initial sale.
Customer experiences suggest that the staff, particularly individuals like Adeesha, play a crucial role in fostering a positive atmosphere. New car buyers have noted that they felt well-supported throughout the purchasing process, enabling smooth transactions despite any minor delays.
Praise from Satisfied Customers
Many patrons of Kiwi Auto Motors have taken to reviewing their experiences positively, highlighting the attentive service and knowledgeable staff.
Smooth Buying Experience: “I had a really good experience. The staff were helpful, knowledgeable, and made the whole process smooth. They explained everything clearly and answered all my questions.”
After-Sales Support: Customers often return for repairs and servicing, cementing their place as a reliable partner in automotive care.
Lengthy Contracts: A few customers expressed satisfaction with their decision to sign up for long-term service contracts, expecting hassle-free servicing as promised.
It's no wonder several reviews recommend Kiwi Auto Motors for anyone in search of quality car sales and dependable support, as the focus seems to be on building lasting relationships, not just transactions.
The Flip Side: Customer Complaints
However, like many businesses, Kiwi Auto Motors is not without its share of dissatisfaction among customers. A few individuals have recounted unfortunate experiences that marred their overall perception.
Ownership Hiccups: Several customers faced issues with the transfer of ownership and registration, citing delays that resulted in financial burdens. One customer mentioned:
“Don failed to complete the ownership transfer for over a year, resulting in an unexpected invoice for registration.”
Unprofessional Service: Complaints about rude and dismissive behavior from the owner, particularly during stressful situations, were noted. Experiences of miscommunication and unmet promises regarding service completion have left some feeling frustrated and undervalued.
Quality Assurance Failures: Instances regarding undisclosed issues with vehicles post-purchase emerged in customer reviews. Notably, one vehicle owner encountered major repair costs shortly after purchasing, contradicting initial assurances from the dealership.
Balancing Act: Between Praise and Criticism
Kiwi Auto Motors undeniably presents a range of experiences that can vary significantly from one customer to another.
Summary of Customer Sentiments:
| Positive Feedback | Negative Feedback |
|---|---|
| Friendly and helpful staff | Issues with ownership transfer |
| Good selection of vehicles | Poor communication from management |
| Accessible and supportive environment | Allegations of rude behavior |
| Efficient in financing options | Misleading representations on vehicle conditions |
Despite the negative experiences shared, it’s clear that many customers value the initial delivery and product offerings. Balancing commendations with complaints, Kiwi Auto Motors remains an integral part of Lower Hutt’s car dealership landscape, aiming to refine its services while maintaining a focus on customer satisfaction.