Turners Cars Invercargill: Unpacking Customer Experiences and Insight

Turners Cars Invercargill: A Mixed Bag of Experiences

Turners Cars Invercargill holds a rating of 3.90, reflecting the variety of customer experiences shared by those who have stepped foot in the dealership. With a range of opinions from enthusiastic praises to serious complaints, it’s clear that potential buyers should tread carefully. Located at 65 North Road, Prestonville, Invercargill 9810, this used car dealer aims to cater to the diverse needs of its customers. Visitors can reach out at +64 800 887 637 during opening hours, which span from 8:30 AM to 5:30 PM on weekdays and shortened hours on weekends.

Commendations from Satisfied Customers

While some experiences might have stirred dissatisfaction, there are numerous glowing reviews from satisfied customers who felt well taken care of during their visits:

• Staff Excellence: Alloy and Cathy have been highlighted as exemplary team members who made the purchasing experience not just easy, but also a pleasure. Their guidance through the buying process likely added to the comfort of many customers.

• Repeat Business: One customer shared their story of purchasing two vehicles within three years, emphasizing the excellent customer service they received each time, suggesting that many return due to prior positive interactions.

• Knowledgeable Appraisals: Lindsay, another staff member, was praised for being friendly, honest, and knowledgeable. Customers appreciated the detailed explanations of pricing and processes which contributed to a pleasant appraisal experience.

Areas for Improvement: Customer Complaints

Despite many positive reviews, several customers have reported unsatisfactory experiences. The following points highlight recurring themes in these critiques:

• Difficult Staff Interactions: Some customers reported that their interactions with sales staff, particularly Sarah, were less than satisfactory. Complaints included:

  • A lack of guidance, which made customers feel undervalued and overwhelmed.
  • Belittling attitude: Reviewers suggested that the salesperson's condescending tone discouraged open communication and learning.

• Vehicle Pre-Delivery Standards: A point of contention arose around cars coming with only half a tank of gas, leaving customers feeling undervalued. A reviewer noted:

  "Staff were great, however, very disappointed that cars only come with half a tank of gas."

Unveiling the Advertisements: Mixed Reactions

Turners Cars Invercargill is also facing scrutiny regarding their promotional materials, particularly their recent television advertisement featuring an actress that did not resonate well with viewers:

• Negative Feedback: Customers expressed their displeasure over the ad, stating:

  • The portrayal felt cringe-worthy compared to the previous presentation by the former actress, Tina.
  • Some have called for a revamp of the advertisement or a return to the previous theme, remarking that it does not align with the dealership’s otherwise good reputation.

• Customer Engagement: Feedback and complaints about marketing strategies underline the importance of connecting with the audience on multiple levels—not just through customer service but also through effective communication and representation.

Turners Cars Invercargill garners a mixed array of reviews that showcase both commendable customer service and significant areas needing improvement. Potential customers might consider these insights while deciding to step into the dealership or opt for other alternatives.