Pros 
Cons A Reputation Built on Trust: The Andrew Cook Motors Experience
Andrew Cook Motors has established itself as a trusted car dealer in Hastings, New Zealand, earning a commendable rating of 4.50. With a focus on delivering friendly service, the team aims to create a welcoming atmosphere for every customer.
- Location: Situated at 1006 Karamu Road North, Mayfair, Hastings 4122, New Zealand, this dealership is easily accessible.
- Contact: Customers can reach out via phone at +64 6 878 5599 for inquiries and assistance.
- Accessibility: Their facilities include wheelchair-accessible parking and entrances, ensuring that everyone can enjoy their offerings without barriers.
Reviews frequently highlight the dedication of staff members, with many customers expressing appreciation for the personalized care they received, particularly Andrew's top-notch memory and attentiveness.
"Andrew is a top bloke with a very good memory. He remembered my dog from four years previously!" - A Satisfied Customer
Customer Feedback: A Mixed Bag of Praise and Critique
While Andrew Cook Motors has a solid reputation, customer experiences can vary. Many laud the friendly and approachable service, emphasizing the importance of a supportive atmosphere when purchasing a vehicle.
Positive Experiences
- Knowledgeable Staff: Customers often mention the straightforward approach and honesty of the sales team.
- Personal Touch: Trish, one of the team members, received specific praise for assisting customers in finding their perfect car seamlessly.
"I can't thank Trish enough for all of her help in finding me my perfect car- it was such a seamless process."
Room for Improvement
However, not all reviews are glowing. Some customers encountered less favorable interactions, highlighting specific individuals who may not have met the typically friendly standard.
- Feedback on Specific Staff: One interaction was described as rude and demeaning, where a sales approach appeared dismissive towards budget constraints.
Exceptional After-Sales Care: A Standout Point for Andrew Cook Motors
One of the hallmarks of a great dealership is the support provided after the purchase. Customers report that Andrew Cook Motors shines in this aspect, showcasing a commitment to their clients long after the sale is complete.
- After-Sales Support: For instance, one review mentions that the dealership took the initiative to pay for car repairs just a week after purchase, demonstrating their dedication to customer satisfaction.
- Trustworthiness: Such actions instill confidence in customers, creating a loyal client base that feels valued and respected.
"They went out of their way to ensure satisfaction, which is why this car yard comes highly recommended!"
Recommendations: Why Choose Andrew Cook Motors
For anyone in the market for a second-hand vehicle, Andrew Cook Motors is a dealer that deserves consideration. Here’s why:
- Competitive Pricing: Positioned as Hawkes Bay's Low-Cost Vehicle Specialist, they cater to a range of budgets, often featuring a decent selection of reasonably priced cars.
- Friendly Environment: The positive atmosphere created by the staff helps ease the often-stressful process of car shopping.
- Trust and Recommendations: Many customers wholeheartedly recommend Andrew Cook Motors based on their experiences, noting the balance between value and excellent customer service.
In conclusion, while there may be isolated incidents, the prevailing sentiment seems to favor a positive buying experience at Andrew Cook Motors. Their unique blend of customer service and a wide array of vehicles makes it a go-to destination for locals in need of reliable, affordable cars.