Te Rapa Wholesale Cars: Mixed Experiences from Happy to Hazardous

Te Rapa Wholesale Cars Photos

Pros	Cons
Easy car purchasing process with delivery options for out-of-town customers.	Sold vehicles with undisclosed mechanical issues, such as broken CV joints.
Good communication during delivery delays due to weather.	Poor customer service regarding post-purchase repairs and follow-ups.
Helpful and down-to-earth sales staff, particularly Danny and Brett.	Allegations of swapping good tyres for old ones without customer knowledge.
Wide range of vehicles available for selection.	Concerns about the quality of vehicles sold, including those emitting blue smoke during test drives.
Exceptional customer service praised by multiple customers.	Inconsistent communication and lack of follow-up from staff after sale.
Positive experiences shared by customers from various locations, including Whakatane.	Misleading information about vehicle upgrades and compatibility with technology.

Pros

Cons

Easy car purchasing process with delivery options for out-of-town customers.

Sold vehicles with undisclosed mechanical issues, such as broken CV joints.

Good communication during delivery delays due to weather.

Poor customer service regarding post-purchase repairs and follow-ups.

Helpful and down-to-earth sales staff, particularly Danny and Brett.

Allegations of swapping good tyres for old ones without customer knowledge.

Wide range of vehicles available for selection.

Concerns about the quality of vehicles sold, including those emitting blue smoke during test drives.

Exceptional customer service praised by multiple customers.

Inconsistent communication and lack of follow-up from staff after sale.

Positive experiences shared by customers from various locations, including Whakatane.

Misleading information about vehicle upgrades and compatibility with technology.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	8 am–5:30 pm	9 am–5 pm	10 am–4 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–5:30 pm

9 am–5 pm

10 am–4 pm

Te Rapa Wholesale Cars: A Gateway to Diverse Experiences

Te Rapa Wholesale Cars, located in Frankton, Hamilton, has emerged as a notable option for those looking to purchase used vehicles in New Zealand. With a rating of 3.80, this dealership offers a range of cars and services that appeal to all types of customers. While many buyers have left feeling satisfied, a handful of reviews highlight potential pitfalls.

Positive Reviews: Customer Satisfaction Shines Through

Numerous customers have shared delightful experiences at Te Rapa Wholesale Cars, showcasing the dealership’s dedication to customer service.

Exceptional Service: Many customers praised sales representatives like Danny and Brett, who were mentioned explicitly for their helpfulness and down-to-earth approach. One customer shared:

“I really enjoyed buying my car from these guys. They met all my needs with my requests... I absolutely love it!!”
Flexible Purchase Options: Te Rapa Wholesale Cars offers delivery services, which have been particularly appreciated by out-of-town buyers. One happy customer noted:

“The process was very, very easy and they delivered the vehicle because I live out of town.”
Diverse Inventory: Customers have found a great variety of vehicles, making it easy for them to select something that meets their preferences.

Mixed Feedback: The Good, the Bad, and the Ugly

Not every review paints a rosy picture. A mix of experiences has surfaced that highlight some areas of concern.

Delivery Delays: Some customers reported delays, often caused by weather, but noted that communication from the team helped manage expectations.
Technical Issues: Complaints about vehicle conditions after purchase raised red flags. One reviewer claimed:

“Sold me a vehicle with a broken CV joint which should have failed warrant of fitness.”
Test Drive Experiences: Another customer described a concerning incident during a test drive, where an air-conditioner fan was allegedly used to mask unusual sounds from the car:

“I couldn’t hear the noise that was coming from the wheels…”

Customer Service: Expectations vs. Reality

Te Rapa Wholesale Cars appears committed to providing customer support, yet some buyers have noted a lack of follow-through on promises made during the sale process.

Ghosting After the Sale: Several reviews mentioned that customers felt ignored after delivery. One reviewer encountered issues with the ignition and claimed:

“Dealer said they'd sort it... and they've been ghosting me ever since.”
Misleading Upgrades: Some customers experienced dissatisfaction with promised product compatibility, such as a head unit that was said to support Google Maps but did not.
Repair Responsiveness: Issues with cars post-purchase seem to linger, leading to frustration among buyers who expected more comprehensive after-sales support.

Final Thoughts: A Dealer with Potential

Te Rapa Wholesale Cars showcases a mixed bag of experiences, with shining testimonials juxtaposed against concerning complaints.

Pros:
- Variety of vehicles
- Friendly and helpful staff
- Delivery service options
Cons:
- Reports of hidden defects
- Inconsistent follow-up service
- Concerns over vehicle condition compliance

In summary, Te Rapa Wholesale Cars stands as a potential choice for car buyers, balancing between commendable service and cautionary tales. Prospective clients are encouraged to conduct thorough research and consider both positive and negative reviews before making a decision.

Frequently Asked Questions About Te Rapa Wholesale Cars in Hamilton

What are the opening hours for Te Rapa Wholesale Cars?

Te Rapa Wholesale Cars operates with the following hours: Monday to Wednesday and Friday from 8 am to 5:30 pm, Thursday from 8 am to 5:30 pm, Saturday from 9 am to 5 pm, and Sunday from 10 am to 4 pm. This schedule allows customers to visit during convenient times throughout the week, ensuring they can explore the range of used vehicles available.

What payment options does Te Rapa Wholesale Cars accept?

Te Rapa Wholesale Cars offers a variety of payment options to accommodate customers. They accept credit cards, debit cards, and NFC mobile payments, making transactions easy and convenient. However, it's important to note that they do not accept certain credit cards, so customers should check with the dealership for specific details regarding payment methods before making a purchase.

Is Te Rapa Wholesale Cars accessible for individuals with disabilities?

Yes, Te Rapa Wholesale Cars is committed to accessibility. The dealership features a wheelchair-accessible car park and entrance, ensuring that all customers, including those with disabilities, can access their services comfortably. This commitment to inclusivity reflects their dedication to providing a welcoming environment for everyone.

What kind of vehicles does Te Rapa Wholesale Cars offer?

Te Rapa Wholesale Cars specializes in a wide range of used vehicles. Customers can expect to find various makes and models, catering to different preferences and budgets. The dealership is known for its extensive inventory, allowing buyers to explore numerous options to find the perfect car that meets their needs.

How does the delivery process work at Te Rapa Wholesale Cars?

Te Rapa Wholesale Cars offers a delivery service for customers who may live out of town. The process is designed to be straightforward and efficient. While there may be occasional delays due to weather conditions, the team at Te Rapa Wholesale Cars ensures that customers are kept informed throughout the delivery process, providing peace of mind.