Royale Cars and Motorcycles: A Mix of Praise and Criticism in Hamilton

Royale Cars and Motorcycles Photos

Pros	Cons
Excellent customer service from Chris and Elijah, who go above and beyond for their clients.	Some customers report receiving vehicles with hidden issues, leading to dissatisfaction with their purchases.
Customers appreciate the accommodating nature of the staff, making them feel comfortable during test rides.	Negative experiences with a perceived lack of professionalism from certain staff members, particularly during negotiations.
Smooth and easy purchasing process, with generous trade-in offers for old vehicles.	Discrepancies between advertised prices and actual prices at the dealership, causing frustration for potential buyers.
Positive experiences with after-sales service, showing commitment to customer satisfaction.	A few customers felt dismissed or undervalued, particularly younger buyers or those with cash offers.
Many customers express a willingness to return for future purchases and recommend the dealership to others.	Concerns about the reliability of certain vehicles sold, with reports of ongoing problems after purchase.

Pros

Cons

Excellent customer service from Chris and Elijah, who go above and beyond for their clients.

Some customers report receiving vehicles with hidden issues, leading to dissatisfaction with their purchases.

Customers appreciate the accommodating nature of the staff, making them feel comfortable during test rides.

Negative experiences with a perceived lack of professionalism from certain staff members, particularly during negotiations.

Smooth and easy purchasing process, with generous trade-in offers for old vehicles.

Discrepancies between advertised prices and actual prices at the dealership, causing frustration for potential buyers.

Positive experiences with after-sales service, showing commitment to customer satisfaction.

A few customers felt dismissed or undervalued, particularly younger buyers or those with cash offers.

Many customers express a willingness to return for future purchases and recommend the dealership to others.

Concerns about the reliability of certain vehicles sold, with reports of ongoing problems after purchase.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	9 am–5 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30 am–5:30 pm

9 am–5 pm

Closed

A Reputation Built on Service at Royale Cars and Motorcycles

Royale Cars and Motorcycles has garnered a solid rating of 4.40, making it a notable choice for used car buyers in Hamilton. Customers frequently commend the dealership for its commitment to quality service, reflecting their dedication to customer satisfaction.

Many reviewers highlight the team, particularly Chris and Elijah, who have made notable impressions:

"Chris & Elijah were superb to deal with. The service I received from the first contact was above and beyond."

The staff's proactive approach is frequently celebrated. For instance, Chris even delivered a car to a customer’s home when they requested a viewing:

Personal Touch: Home delivery for test drives.
Post-Purchase Support: Offering a loan vehicle while repairs are made.

Customers appreciate having a dealership that identifies as women-owned, promoting inclusivity and diversity, which resonates well in the Pukete community. The accessibility features, including wheelchair-accessible facilities, ensure that all customers feel welcome and supported.

Highlights of Exceptional Experiences

A number of customers express delight with their purchasing experiences at Royale Cars and Motorcycles, particularly when buying motorcycles:

Personal Testimonials:
- One customer remarked about their new bike purchase: "They were very accommodating, kept me in the loop consistently."
- Another mentioned, "I couldn’t have asked for better service. I’m glad I didn’t go elsewhere!"

Positive Aspects of Buying from Royale:

Customer-Centric Approach: Staff are known for their politeness and helpfulness.
Flexible Testing Options: Nervous first-time riders are reassured and guided through the process.
Complimentary Treats: Guests have noted the friendly atmosphere—sharing biscuits and lollies while finalizing purchases.

Despite a few negative reviews, these positive experiences underscore the dealer’s capability to create a welcoming environment that fosters trust and connection with its clientele.

A Spectrum of Customer Opinions

While many reviews praise Royale Cars and Motorcycles, there are also criticisms that cannot be overlooked. One dissatisfied customer shared their experience after encountering a perceived lack of customer service:

"Unfortunately left Royale Cars very disappointed... the owner/salesman was thoroughly arrogant, disinterested."

The review highlighted the following issues:

Miscommunication on Pricing: Advertising discrepancies regarding vehicle pricing.
Dismissive Attitude: Perceptions of being treated poorly based on customer demographics.

This feedback indicates a potential area for improvement regarding how staff engage with all customers, particularly cash buyers who know what they want.

Commitment to Resolution and Future Improvements

Royale Cars and Motorcycles is commended for their commitment to customer satisfaction, with many signaling optimism for resolution when issues arise.

Hika, a team member, was specifically noted for his superior service:

Exceptional After-Sales Support: “I am having a few issues with the car, however, I am confident that Chris and Hika will help me resolve it.”

This ethos of providing support and ensuring client satisfaction is integral to the dealership’s values. Customers often feel comfortable that they will receive assistance:

Established Trust: Repeat customers endorse the company, stating, "This is our second purchase with Royale, and we will continue to purchase vehicles from their company."

Such testimonials reinforce Royale Cars and Motorcycles’ commitment to not just selling cars, but building lasting relationships within the Hamilton community. As they grow and adapt to feedback, they remain a pivotal player in the used vehicle market, increasingly focused on enhancing their customer experience.

Frequently Asked Questions About Royale Cars and Motorcycles in Hamilton

What services does Royale Cars and Motorcycles offer to customers?

Royale Cars and Motorcycles provides a range of services including the sale of used cars and motorcycles, oil changes, and repair services. They also offer delivery options and in-store shopping for a convenient experience. The dealership is known for its friendly and professional staff who are dedicated to ensuring customer satisfaction throughout the buying process.

What are the opening hours for Royale Cars and Motorcycles?

Royale Cars and Motorcycles operates from Monday to Friday, opening at 8:30 am and closing at 5:30 pm. On Saturdays, they are open from 9 am to 5 pm, while Sundays are reserved as a closed day. This schedule allows customers to visit during the week or on Saturdays, making it easier to find a suitable time to explore their inventory of vehicles.

Is Royale Cars and Motorcycles accessible for individuals with disabilities?

Yes, Royale Cars and Motorcycles is committed to accessibility. The dealership features a wheelchair-accessible car park, entrance, seating, and toilet facilities. This ensures that all customers, regardless of their mobility needs, can comfortably access the services and vehicles available at the dealership.

What payment options are available at Royale Cars and Motorcycles?

Royale Cars and Motorcycles accepts various payment methods to accommodate their customers. They accept credit and debit cards, as well as NFC mobile payments, making transactions convenient and secure. This flexibility in payment options helps ensure a smooth purchasing experience for all customers.

What can customers expect in terms of customer service at Royale Cars and Motorcycles?

Customers can expect exceptional service at Royale Cars and Motorcycles, as the team is known for going above and beyond to assist buyers. Many reviews highlight the professionalism and friendliness of the staff, who strive to create a welcoming environment. Whether it's answering questions or providing support during the buying process, Royale Cars and Motorcycles aims to ensure a positive experience for all.