Pros 
Cons Dunedin City Motors (Ford and Mazda Dealer): Exceptional Service Awaits
If you’re in the market for a new vehicle, look no further than Dunedin City Motors, the premier Ford and Mazda dealer located at 431 Andersons Bay Road, South Dunedin, Dunedin 9012, New Zealand. With an impressive rating of 4.40, this dealership has garnered numerous reviews highlighting their exceptional customer service and dedicated team. Whether you’re after expert advice or simply browsing, the staff here are keen to assist you.
A Team Committed to Excellence
One of the standout features of Dunedin City Motors is the commendable team of professionals who make the car-buying experience memorable. Customers have frequently praised individuals like Tony, Aimee, and Christine for their unwavering support and communication.
- Expert Guidance: Aimee's ability to explain finance options and take the time to ensure clients fully understand each aspect demonstrates a commitment to transparency and customer satisfaction.
- Ease of Process: Reviews highlight the fast turnaround times and solutions provided, ensuring that customers feel valued throughout their journey.
- Genuine Care: “The entire team we dealt with were fantastic! Nothing was a problem and all our questions answered,” one customer stated, underscoring the warm and welcoming atmosphere at the dealership.
Celebrating Happy Customers
Dunedin City Motors doesn’t just sell cars; they create lasting relationships with their clients. Many returning patrons have shared their positive experiences:
- “Aimee deserves a raise”: This customer raved about her dedication and ability to find the perfect car fit.
- Notable Purchases: Numerous individuals have expressed gratitude for how team members, especially Aimee and James, assist customers in finding vehicles that suit their specific needs—whether it’s a Ford Ranger or the latest Mazda model.
- Personalized Service: "Thanks team!! A great all-round experience," said one thrilled buyer who appreciated the special attention on their new car day.
Room for Improvement
While Dunedin City Motors shines with numerous positive reviews, there are some criticisms that merit attention. One disappointed shopper shared an experience of feeling overlooked, stating they walked through the yard for 15 minutes without any greeting from staff, even with the dealership being quite empty at the time. Here’s a summary of the feedback:
- Staff Engagement: Customers have called for better staff training on customer engagement.
- Better Awareness: The dealership gains by reviewing surveillance footage to understand customer interactions and improve on areas that require more attention.
Customer Praise and Recommendations
For those seeking a seamless purchasing experience, Dunedin City Motors comes highly recommended by its clientele. Here’s why:
- Accessibility: The dealership boasts wheelchair-accessible facilities, proving to be welcoming to all customers.
- Support Beyond Sales: Service extends beyond the sale of the car. One customer shared how staff assisted with post-purchase needs, including the upgrade of infotainment systems like Apple Carplay and Android Auto.
- Hassle-Free Service: Customers frequently cite that every visit is hassle-free, from drop-off procedures for servicing to the friendly demeanor of the sales team.
In the heart of Dunedin, Dunedin City Motors offers more than just cars; they provide an unforgettable experience that customers are keen to repeat—a true testament to their exceptional service in the automotive industry.