Pros 
Cons Turners Cars Hornby: The Heart of Exceptional Customer Experience
When it comes to trading in or purchasing a used car in Christchurch, Turners Cars Hornby seems to have carved a niche for itself through exceptional customer service. Many reviews reflect the positive experiences buyers have had with the staff who are dedicated to making the whole process seamless and enjoyable.
- Friendly Atmosphere: Customers consistently report a friendly greeting as soon as they enter the dealership.
- Helpful Team: From sales representatives to finance specialists, everyone is noted for their helpfulness and willingness to assist, ensuring that the purchasing experience is not only straightforward but also stress-free.
One customer noted, “From the moment you walk in, they greet you with a smile and a hello.” This commitment to customer satisfaction is palpable and enhances the overall experience.
Quality Cars Backed by Transparency
Customers appreciate not only the quality of the vehicles but also the transparency in dealings with Turners Cars Hornby. Each car comes with a guarantee of reliability and quality, ensuring that buyers can trust their purchases.
- Detailed Descriptions: Reviewers have noted that the car descriptions online are accurate. In fact, one customer mentioned, “The car was everything that was stated, and if anything, I was surprised as it was better than listed.”
- Hassle-Free Trade-In: The trade-in process is handled with professionalism. Customers often share how they received fair appraisals for their old cars, facilitating a smooth transition to their new rides.
Customer Praise
- A+ for Quality: "The car was spotless, very well groomed."
- Smooth Transaction: "All paperwork and keys were handed over swiftly, and within 15 minutes, I was driving back home."
Unbeatable Support from Start to Finish
Navigating the world of used car purchasing can often feel daunting, especially for first-time buyers or those living out of town. However, Turners Cars Hornby shines in providing robust support throughout the entire process.
- First-Class Communication: Many reviews highlight excellent communication from initial inquiries all the way through post-purchase. One buyer said, “I phoned and spoke with Michael who was extremely knowledgeable and helpful.”
- Efficient Processes: Nearly all customers reported minimal wait times, emphasizing that they were often able to drive away in their new cars the very same day.
Service That Stands Out
- Timeliness: Almost everyone reported rapid turnaround times for approval and transaction processing.
- Personal Touch: Customers also appreciate the individualized attention given to them, which helps build trust.
The Turners Cars Hornby Experience: More Than Just Car Sales
What sets Turners Cars Hornby apart is not just their impressive vehicle selection but their holistic approach to customer service.
- Community Focus: Nestled in Hornby South, this dealership emphasizes a community-focused relationship with its customers, solidified by glowing testimonials.
- Inviting Facilities: The clean and spacious showroom, complete with comfortable waiting areas and amenities like a coffee machine, reinforces that visitors can feel welcome while conducting business.
One reviewer noted, “The environment was exceptionally clean, showroom and waiting area... warm, spacious and comfortable.” This attention to the customer environment ties into the broader theme of quality service.
Overall, Turners Cars Hornby exemplifies what it means to be a customer-centric used car dealer in Christchurch, consistently delivering great cars coupled with outstanding support and service. If you're in the market for a used vehicle, this dealership should be at the top of your list.