Kiwi Auto Motors Christchurch: A Mixed Bag of Car Buying Tales

Kiwi Auto Motors Christchurch Photos

Pros	Cons
Excellent customer service with friendly and professional staff, particularly Adeesha and Samesh.	Reports of dishonesty regarding car repairs, with claims that fault codes were cleared instead of fixing issues.
Great communication throughout the car buying process, with staff willing to answer questions even after hours.	Negative experiences with the seller using customers' cars for personal use, leading to wasted fuel.
Reasonable pricing and competitive offers, providing good value for money.	Long waiting times for repairs and refunds, causing stress and dissatisfaction among customers.
Customers appreciated the tidiness and condition of the cars upon delivery.	Concerns about promises made before the sale not being kept, leading to a lack of trust.
Smooth and easy purchasing experience, with assistance in completing all formalities.	Some customers experienced issues with the cars shortly after purchase, raising concerns about the quality of the vehicles sold.
Positive experiences shared by first-time car buyers, highlighting the supportive environment.

Pros

Cons

Excellent customer service with friendly and professional staff, particularly Adeesha and Samesh.

Reports of dishonesty regarding car repairs, with claims that fault codes were cleared instead of fixing issues.

Great communication throughout the car buying process, with staff willing to answer questions even after hours.

Negative experiences with the seller using customers' cars for personal use, leading to wasted fuel.

Reasonable pricing and competitive offers, providing good value for money.

Long waiting times for repairs and refunds, causing stress and dissatisfaction among customers.

Customers appreciated the tidiness and condition of the cars upon delivery.

Concerns about promises made before the sale not being kept, leading to a lack of trust.

Smooth and easy purchasing experience, with assistance in completing all formalities.

Some customers experienced issues with the cars shortly after purchase, raising concerns about the quality of the vehicles sold.

Positive experiences shared by first-time car buyers, highlighting the supportive environment.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	9 am–5 pm	10:30 am–5 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 am–5 pm

10:30 am–5 pm

Kiwi Auto Motors Christchurch: A Glimpse into Customer Experiences

Kiwi Auto Motors Christchurch has garnered a remarkable rating of 4.70, reflecting a mix of customer experiences that oscillate between praise and caution. Located at 130 Ferry Road, Waltham, Christchurch, the dealership offers a variety of cars alongside a seemingly solid commitment to customer satisfaction. However, the reviews tell a layered story that prospective buyers should not overlook.

Positive Stories Shine Brightly

Several customers have sung the praises of Kiwi Auto Motors, highlighting the supportive staff and the quality of vehicles. Here are some common themes from the more favorable reviews:

Expert Guidance: Many customers, like Adeesha, have expressed gratitude for the excellent support they received during the buying process. Buyers noted that the staff were patient and willing to answer all questions, ensuring a smooth transition for first-time car owners.
Quality Service: Positive feedback often points to reasonable pricing and valuable additions that come with vehicle purchases. Customers frequently found that the cars were delivered in pristine condition, complete with cleaning and polishing.
Responsive Communication: The ability of staff to provide clear and quick responses to inquiries, even outside of regular business hours, has been a standout aspect of several reviews. This responsiveness has left a favorable impression on buyers who felt reassured throughout the process.

Quote from a satisfied customer:

"Huge thanks to Adeesha for making my first used car purchase in NZ so easy. Honest, friendly, and professional. HIGHLY recommend!"

Cautionary Tales: Buyer Beware

Despite the numerous positive experiences, not all customers have found joy in their dealings with Kiwi Auto Motors. Several have recounted troubling incidents that potential buyers should consider.

Quality Control Concerns:
- A customer reported purchasing a 2016 Nissan Note, only to face an immediate problem when the check engine light activated after just 15 kilometers. The seller described the issue as “not a big problem,” but the ensuing repair process proved both lengthy and unhelpful.
- The customer also alleged that the seller was not transparent, instead of clearing fault codes without truly fixing underlying issues.
Unkept Promises: There are significant accusations of dishonesty here. Customers have accused the dealership of making promises that were not upheld, leading to frustration and a loss of trust.
Customer Service Pitfalls: Some reviews expressed dissatisfaction with how long it took to resolve issues, with reports of cars being used for personal purposes during repair time, further aggravating the situation.

A concerned customer warns:

"Be careful — this seller removes fault codes instead of repairing cars, and changes parts before selling. I don’t recommend buying from Kiwi Auto Motors."

A Range of Offerings and Accessibility

Kiwi Auto Motors does make a commendable effort in providing facilities that cater to a diverse clientele. Accessibility and amenities further bolster their service offering.

Service Options:
- In-store Shopping: Allows customers to examine their options hands-on.
- On-site Services: Offers a range of additional services right at the dealership.
- Delivery Options: For those looking for convenience, delivery of purchased vehicles is available.
Accessibility Features:
- Wheelchair-accessible Toilets: Ensures that customers with disabilities are catered for.
- On-site Parking: A variety of parking options, including free street parking and a dedicated lot, make it convenient for visitors.
Amenities: The dealership promotes inclusivity with features such as gender-neutral toilets and a welcoming environment for LGBTQ+ individuals.

A Bright Future Ahead

With a significant rating and a mix of reviews, Kiwi Auto Motors Christchurch stands as a dealership with both bright spots and shadows. The positive testimonials reinforce its capacity to facilitate happy car ownership experiences, whilst cautionary tales urge potential buyers to conduct their due diligence.

Repeat Business Future: Many customers have indicated that despite past experiences, they would consider returning to Kiwi Auto Motors due to the fruitful, friendly interactions they’ve had with key staff members like Adeesha and Samesh.
Room for Improvement: How the dealership addresses the concerns raised by some customers could dramatically shape its future reputation. If the team focuses on quality control and customer trust, there’s potential to convert more mixed experiences into extremely positive ones.

In summary, Kiwi Auto Motors Christchurch exists at a crossroads, where commendable customer service and quality offerings intersect with significant improvements needed in transparency and repair integrity. Nonetheless, for those ready to engage, there are rewarding experiences to be found within its walls.

Frequently Asked Questions About Kiwi Auto Motors Christchurch and Their Services

What are the opening hours for Kiwi Auto Motors Christchurch?

Kiwi Auto Motors Christchurch operates from Monday to Friday, 9 am to 5 pm. On Saturdays, they are open from 9 am to 5 pm, while on Sundays, their hours are from 10:30 am to 5 pm. This schedule allows customers to visit during convenient times throughout the week, ensuring they can explore their car options and receive assistance when needed.

What types of payment does Kiwi Auto Motors Christchurch accept?

Kiwi Auto Motors Christchurch offers a variety of payment options to accommodate their customers. They accept cheques, credit cards, debit cards, and NFC mobile payments. This flexibility ensures that customers can choose the payment method that best suits their needs, making the purchasing process smoother and more convenient.

What accessibility features are available at Kiwi Auto Motors Christchurch?

Kiwi Auto Motors Christchurch is committed to providing accessibility for all customers. They have a wheelchair-accessible toilet and offer wheelchair-accessible seating. While they do not currently have an assistive hearing loop, the staff is trained to assist customers with any specific needs, ensuring a welcoming environment for everyone.

What amenities can customers expect at Kiwi Auto Motors Christchurch?

At Kiwi Auto Motors Christchurch, customers can enjoy several amenities designed for comfort and convenience. They provide gender-neutral toilets, ensuring inclusivity for all visitors. The dealership aims to create a welcoming atmosphere, making it easier for customers to focus on finding the right vehicle for their needs.

Is parking available at Kiwi Auto Motors Christchurch?

Yes, Kiwi Auto Motors Christchurch offers various parking options for their customers. There is free of charge street parking, a free parking lot, and on-site parking available. Additionally, paid street parking is also an option. This variety ensures that customers can easily find a suitable parking space when visiting the dealership.

What services does Kiwi Auto Motors Christchurch provide?

Kiwi Auto Motors Christchurch offers a range of services to enhance the car buying experience. They provide delivery options, in-store shopping, and on-site services to assist customers throughout the purchasing process. Their dedicated staff is available to answer questions and guide customers in selecting the right vehicle for their needs.