2 Cheap Cars - Christchurch: Mixed Experiences at This Dealer

2 Cheap Cars - Christchurch: A Mixed Bag of Experiences

Located at 493 Blenheim Road in Sockburn, Christchurch, 2 Cheap Cars offers a bipolar experience for potential car buyers. With a rating of 3.60, customer reviews range from glowing praise to frustrating complaints. Here's a closer look at the highs and lows of visiting this used car dealer.

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The Positive Vibes: Praises from Satisfied Customers

Many customers have shared uplifting stories about their experiences at 2 Cheap Cars. The warm and inviting atmosphere makes shopping for a vehicle less daunting, making many feel like they are part of a community rather than just another sale.

• Welcoming Environment:

  • Customers have remarked on how easy it is to navigate the dealership.
  • Clear information and organization create a stress-free shopping experience.

• Helpful Staff:

  • Praise for staff members like Kazuya and Maggie has been abundant.
  • One customer wrote, "Kazuya-san's patience when explaining the car features is commendable. His follow-ups made the process more manageable."

• Post-Sale Support:

  • Another customer shared, "We bought a Toyota Fielder, which developed a battery issue post-purchase. 2 Cheap Cars replaced the battery without any dramas." This highlights their commitment to customer satisfaction even after the sale.

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The Dark Side: Frustrations and Complaints

Despite the praises, not all experiences at 2 Cheap Cars have been positive. Several customers have reported encounters that left them feeling disrespected and undervalued.

• Rude Customer Service:

  • One potential buyer felt humiliated by the manager's demeanor. "I would have given a 4 out of 5, but his disrespectful attitude made me feel judged," they reported.
  • Another customer recounted waiting while staff prioritized other individuals, highlighting poor customer care practices.

• Ineffective Sales Approach:

  • A frustrated buyer noted that asking about vehicle pricing flexibility was met with dismissal. "No suggestions or negotiations – it felt like they didn't care," they stated.

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Accessibility and Options: A Comfortable Experience for Everyone

Understanding that accessibility is essential for all customers, 2 Cheap Cars boasts several features aimed at making the dealership a comfortable space for everyone.

• Wheelchair Accessibility:

  • The dealership offers a wheelchair-accessible car park and entrance, ensuring good access for those with mobility needs.

• Various Payment Methods:

  • Accepting both credit and debit cards makes transactions easier for different customers, though there are noted limitations on certain payment methods.

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A Blend of Customer Experiences: Navigating the Dealer Landscape

With a mix of reviews showcasing both strengths and weaknesses, potential buyers should weigh their options carefully when considering 2 Cheap Cars. This dealership is highlighted by:

1. Quality Selection: Great selection of vehicles that appeal to many.
2. Outstanding Staff Members: Positive interactions with staff certainly enhance the buying experience.
3. Employee Accountability: While some staff excel in customer service, inconsistent experiences call for improvement in management training.

As reflected in customer experiences, 2 Cheap Cars - Christchurch showcases the duality of the used car market, reminding buyers to advocate for themselves and ensure they receive the respect and service they deserve.