Pros 
Cons Sterling Cars Sylvia Park Mini: A Snapshot of Customer Experiences
Located at 286 Mount Wellington Highway, Mount Wellington, Auckland, Sterling Cars Sylvia Park Mini offers a varied selection of used vehicles with a respectable rating of 4.30. The dealership is known for providing an array of services, from in-store shopping to delivery options, ensuring accessibility for all customers, including those with mobility challenges. However, customer experiences vary widely, reflecting both impressive service and notable shortcomings.
Praise for Outstanding Service
Many customers laud their experiences at Sterling Cars, especially highlighting their friendly and efficient staff.
Krish received particular praise for his helpfulness and exceptional service:
"We had a great experience buying our car from Sterling! Krish was very helpful and delivered great service. Thank you 🙂"
A repeat sentiment noted by many buyers reflects the seamless process:
"Great experience buying my first car. The team were very helpful, the process was smooth, and the car is in excellent condition. Highly recommend!"
Other customers also pointed out the noteworthy assistance from salespeople like Akila Karunarathne, who went above and beyond to ensure satisfaction. One customer noted:
- A Comprehensive Service: Akila arranged a viewing and test drive for a friend, showcasing the customer-centric approach the dealership prides itself on.
A Dedicated Team Making a Difference
Multiple reviews feature praise for the diligent team at Sterling Cars, with mentions of their exceptional service during the vehicle purchasing process:
Positive Experiences: One customer from Hawera noted the vehicle was impeccably maintained and priced reasonably:
"The car has been perfectly groomed and well looked after. The price for the vehicle is very reasonable with the condition."
Punctual and Accommodating: Madhawa and his team were recognized for their prompt financial arrangements and competitive pricing:
- “Madhawa and team really helpful to choose what you like. They arrange the finance on site without hassle.”
For many, these positive interactions have led to trusting relationships with the dealership, encouraging recommendations to others on the hunt for a reliable used car.
Discontent with After-Sales Support
While many reviews celebrate the competency of the sales team, others have expressed frustration with after-sales service. A common theme emerged here:
Neglected After Purchase: A customer lamented a lack of follow-up:
"Once you buy a car from them, they forgot you... none of their staff responds to your call or message."
Promises Unfulfilled: Another reviewer highlighted issues with after-sale services:
- Initially welcoming during the sale but non-responsive afterwards, leading to disappointment and frustrations over promised maintenance services.
Potential buyers are advised to weigh these experiences, recognizing that while the purchasing phase may be smooth, the post-sale communication could leave much to be desired.
A Mixed Bag of Experiences
Sterling Cars Sylvia Park Mini stands at a crossroads of commendation and complaint.
Positive Highlights:
- Friendly and professional staff.
- Smooth and convenient purchasing process.
Areas for Improvement:
- Inconsistent follow-up and after-sales services.
- Concerns regarding transparency in pricing adjustments.
In short, if you're considering purchasing a car from Sterling Cars, be prepared for an engaging buying process but approach post-sale expectations with caution. As one customer warned:
“If I have an option, I would give them - 10🤦♂️.”
Ultimately, it's essential to weigh both sides of the coin before making a decision, ensuring that expectations align with what this dealership can realistically deliver. Whether you end up with a positive experience or a frustrating one could hinge on the specific staff member you interact with.