Pros 
Cons Kiwi Cheap Cars: Customer Satisfaction or Customer Frustration?
Kiwi Cheap Cars, a prominent used car dealership located in Wesley, Auckland, has garnered a mixed reputation in the automotive market. With a commendable rating of 4.50, many customers have shared experiences that range from exemplary service to appalling business practices.
Praises for Quality Service
Upon engaging with Kiwi Cheap Cars, some customers have had positive experiences that highlight the dealership's strengths. Testimonials include:
- Knowledgeable Staff: Customers have praised the salespeople for their professionalism and understanding. Many have noted that their questions were met with thorough answers, and they felt genuinely cared for during the buying process.
- Smooth Transactions: Recollections of seamless purchases have been a theme, with satisfied buyers appreciating the lack of pressure to close deals hastily.
- Affordable Pricing: The dealership is recognized for offering competitive prices, making it a viable option for budget-conscious clients seeking reliable vehicles.
One happy customer noted, “I was a bit nervous buying my first car, but they made everything so simple and stress-free. Thank you for making this such a smooth experience!"
Areas of Concern: A Warning to Future Buyers
Despite the glowing reviews, Kiwi Cheap Cars has also faced significant backlash from disgruntled customers. Key complaints include:
- False Promises: A recurring theme involves broken commitments on vehicle repairs and warranties, leading to bitter disappointment for buyers who believed verbal assurances from staff.
- Aggressive Behavior: Several reviews have highlighted alarming encounters with employees, ranging from unprofessional conduct to intimidation tactics. One particular incident involved a customer expressing frustration over their refund, where abusive language was reportedly used against them.
An unhappy customer shared:
"I have never experienced such unprofessional, dishonest, and aggressive behavior from a business."
Reliability Issues: The Risk of Buying Used
While some buyers have had smooth experiences, numerous complaints indicate potential reliability issues with vehicles purchased from Kiwi Cheap Cars. Customers report:
- Mechanical Failures: There are alarming accounts of vehicles breaking down shortly after purchase, leading buyers to question the thoroughness of the dealership's inspections.
- Misleading Vehicle Conditions: Instances of undisclosed damage or neglected repairs have left many feeling deceived. For example, a customer found that their vehicle's bumper was zip-tied and that other apparent issues were overlooked.
One dissatisfied customer recounted, “The dent was not repaired, there was no fresh WOF, and the replaced tyre was another used worn tyre… It was completely unprofessional.”
Final Thoughts: A Gamble in the Auckland Automotive Market
In summary, Kiwi Cheap Cars presents a complex landscape for potential buyers. With both positive interactions and serious grievances documented, here are some key takeaways for those considering a purchase:
- Research: Thoroughly investigate the dealership and read customer reviews before making a decision.
- Inspect Carefully: Always inspect the vehicle in detail, and do not hesitate to ask for repair confirmations in writing.
- Trust Your Instincts: If something feels off during the process, it might be wise to reconsider your purchase.
While Kiwi Cheap Cars can offer solid deals, buyers should tread carefully. The experiences shared here reflect the importance of diligence when navigating the used car market.