City Motor Group: Exceptional Used Car Experiences in Auckland

City Motor Group Photos

Services offered by City Motor Group

Personalised vehicle consultations 🚗

Trade-in evaluations and assistance 🔄

Flexible viewing appointments 🕒

Comprehensive vehicle inspections 🔍

Post-purchase support and assistance 🛠️

Easy financing options 💰

Vehicle sourcing for specific needs 📦

Expert advice on vehicle features and specifications 📝

Hassle-free paperwork processing 📄

Ongoing communication throughout the buying process 📞

Pros	Cons
Exceptional customer service with staff going above and beyond, such as Robbie assisting on his day off.	Some customers experienced electrical issues shortly after purchase, although support was provided.
Knowledgeable and professional team members like Lewis, who provide valuable recommendations.	A few customers may have had expectations for a more thorough pre-purchase inspection, given the issues encountered post-sale.
No pressure sales environment, making customers feel comfortable during the buying process.
Quick response times to inquiries, with staff like Robbie calling back within ten minutes.
Efficient and enjoyable car purchasing experience, as reported by multiple customers.
Great communication throughout the purchase process, ensuring customers feel supported.
Accommodating with trade-in options and fast turnaround times for vehicle readiness.

Pros

Cons

Exceptional customer service with staff going above and beyond, such as Robbie assisting on his day off.

Some customers experienced electrical issues shortly after purchase, although support was provided.

Knowledgeable and professional team members like Lewis, who provide valuable recommendations.

A few customers may have had expectations for a more thorough pre-purchase inspection, given the issues encountered post-sale.

No pressure sales environment, making customers feel comfortable during the buying process.

Quick response times to inquiries, with staff like Robbie calling back within ten minutes.

Efficient and enjoyable car purchasing experience, as reported by multiple customers.

Great communication throughout the purchase process, ensuring customers feel supported.

Accommodating with trade-in options and fast turnaround times for vehicle readiness.

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	8:30 am–5:30 pm	9 am–5 pm	10 am–4 pm

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30 am–5:30 pm

9 am–5 pm

10 am–4 pm

City Motor Group: A Customer-Centric Approach to Car Buying

City Motor Group stands out as a beacon of excellence in the realm of used car dealerships in Auckland, boasting an impressive 4.80 rating. Customers frequently praise the effortless experience they encounter when visiting this dealership, highlighting the customer-centric approach that truly sets City Motor Group apart.

Accessibility: Visitors are welcomed with:
- Wheelchair-accessible car park
- Wheelchair-accessible entrance

This attention to detail ensures that all customers feel comfortable and included from the moment they step in.

"I never felt pressured to buy, which I really appreciated." – A satisfied customer

Exceptional Staff: The Heart of City Motor Group

The glowing reviews often spotlight the dealership's dedicated staff, with particular acclaim directed towards Robbie and Lewis. Their professionalism and genuine desire to help customers have left a lasting impression.

Key Highlights:
- Robbie often goes above and beyond, assisting customers on his days off.
- Lewis has impressed buyers with his friendliness, knowledge, and prompt responses.

Customers have demonstrated their appreciation for the staff’s efforts:

"Lewis looked after us from start to finish, and we were really impressed with his knowledge and professionalism."
"Robbie called me within ten minutes of sending the email, and apologised for taking so long!"

A Smooth Purchase Process: City Motor Group’s Promise

City Motor Group ensures that the car buying process is seamless and enjoyable for everyone. Their efficient approach has been a topic of conversation among buyers who remember their experiences fondly.

Customer Experiences:
1. Fast turnaround for car readiness and accommodating trade-in options.
2. Open communication throughout the purchase cycle, making sure no buyer feels pressured.
3. Helpful recommendations that lead to successful transactions.

"Lewis was friendly, professional, and did not put any pressure on us." – A happy customer recounting their experience

Post-Purchase Support: Commitment to Quality

City Motor Group does not only focus on the sale; they are equally committed to after-sales service. Customers have noted how the team continues to provide support even after the keys have been handed over.

Service and Support:
- Ongoing assistance with any vehicle issues, ensuring customer satisfaction.
- An emphasis on quick and effective communication, especially in resolving post-purchase concerns.

"Robbie was an amazing help with assisting with this and provided the necessary assistance and support." – An appreciative customer sharing feedback on post-purchase service

In summary, City Motor Group's dedication to exceptional service, knowledgeable staff like Robbie and Lewis, and a strong commitment to customer satisfaction makes it a top choice for used car buyers in Auckland. Whether you are a first-time buyer or looking to upgrade, City Motor Group is ready to make your car purchasing journey a great experience!

Frequently Asked Questions About City Motor Group in Auckland

What services does City Motor Group offer to customers?

City Motor Group specializes in providing a wide range of used vehicles to meet various customer needs. They offer an extensive selection of used cars, ensuring that every customer can find a vehicle that suits their preferences and budget. Additionally, City Motor Group prides itself on exceptional customer service, with knowledgeable staff ready to assist throughout the purchasing process, making it a hassle-free experience.

What are the opening hours for City Motor Group?

City Motor Group operates with convenient hours to accommodate customers' schedules. They are open from 8:30 am to 5:30 pm on weekdays, with slightly shorter hours on Saturdays from 9 am to 5 pm, and Sundays from 10 am to 4 pm. This flexibility allows potential buyers to visit at their convenience, ensuring that everyone has the opportunity to explore their options and receive assistance when needed.

How can I contact City Motor Group for inquiries?

For any inquiries, customers can easily reach City Motor Group by calling their dedicated phone line at +64 800 333 803. The team is known for their prompt responses and willingness to assist. Whether you have questions about specific vehicles, financing options, or need guidance through the purchasing process, City Motor Group's staff is ready to provide the necessary support and information.

Is City Motor Group accessible for individuals with disabilities?

Yes, City Motor Group is committed to ensuring accessibility for all customers. They provide a wheelchair-accessible car park and entrance, making it easier for individuals with mobility challenges to visit the dealership. This commitment to accessibility reflects City Motor Group's dedication to serving the community and ensuring that everyone can enjoy a seamless car-buying experience.

What payment options are available at City Motor Group?

City Motor Group offers a variety of payment options to make the purchasing process as convenient as possible. Customers can use credit cards, debit cards, and NFC mobile payments. This flexibility allows buyers to choose the payment method that best suits their needs, ensuring a smooth transaction when purchasing their next vehicle.