Pros 
Cons A Cut Above: NOVUS Glass Whangarei's Reputation for Excellence
NOVUS Glass Whangarei consistently earns high praise for its exceptional customer service and efficient auto glass repairs. Located at 25 Port Road, Morningside, Whangārei 0110, NZ, this branch operates Monday to Friday from 7:30 AM to 5:00 PM, with Saturday hours from 8:00 AM to 12:00 PM, and remains closed on Sundays. The overwhelmingly positive reviews highlight the team’s dedication to going above and beyond for their customers, transforming stressful situations (like unexpected windscreen damage) into remarkably smooth experiences. The numerous testimonials establish NOVUS Glass Whangarei as a reliable and trusted auto glass shop within the Whangārei region.
Going the Extra Mile: Customer Experiences & Testimonials
The glowing feedback speaks volumes about NOVUS Glass Whangarei's commitment to service. Here's a recap of some particularly noteworthy experiences:
- Proactive Assistance: One customer, traveling from Titoki after an accident, was expertly guided to the Whangārei branch for a temporary windscreen cover due to incoming rain. This proactive approach, facilitated by communication with the Kerikeri branch, showcased a dedication to customer safety and convenience.
- Speed & Efficiency: Multiple customers praised the speed of the repair process, often receiving their vehicles back sooner than initially quoted. One review highlighted a windscreen replacement completed a remarkable half-hour faster than expected, as well as the added bonus of a complimentary interior valet!
- Friendly & Knowledgeable Staff: The consistently mentioned friendly and helpful staff were repeatedly lauded for their professionalism and ability to handle insurance claims with ease. Customers appreciated the efficient processing of information, minimizing paperwork and stress.
- Unexpected Acts of Kindness: One customer recounted being offered a courtesy car, further easing the inconvenience of windscreen repairs. Another reported that the team allowed them to leave without payment, simply requesting they forward the insurance claim.
“What a lovely team, the whole lot. From the initial phone call, to booking in, dropping my car off and picking it up (not to mention the free courtesy car), the whole process was easy and with no fuss.” – A satisfied customer.
These stories paint a picture of a business truly dedicated to customer well-being and satisfaction.
Services and Accessibility: What to Expect
NOVUS Glass Whangarei prioritizes convenience and inclusivity for all customers. Here's what you can expect when visiting the Morningside location:
| Service/Facility | Details |
|---|---|
| Service Options | Onsite services are readily available for your convenience. |
| Accessibility | The location is fully equipped to serve customers with mobility needs. Enjoy both wheelchair accessible entrances and a designated wheelchair accessible parking lot. |
| Planning | Appointments are highly recommended to ensure prompt service and minimize wait times. |
| Payments | NOVUS Glass Whangarei readily accepts a range of payment methods, including Credit Cards (Visa, Mastercard), Debit Cards, and convenient NFC mobile payments. |
Beyond these core facilities, it's worth noting the branch's ability to communicate and coordinate with other NOVUS locations, as seen with the proactive communication between Whangārei and Kerikeri regarding a customer's claim – a seamless and efficient customer experience.
Addressing Concerns and Maintaining High Standards
While the overwhelming majority of feedback is extremely positive, it’s important to acknowledge that one review raised concerns about issues experienced. NOVUS Glass Whangarei, as a reputable business, likely uses this feedback as an opportunity for internal review and quality improvement. Addressing these concerns, even though rare, is crucial for upholding the consistently high standards reflected in the other reviews. Continuous improvement and responsiveness to any negative feedback are vital to maintain its solid 4.5-star rating.
NOVUS Glass Whangarei’s phone number is +64 9 438 7733.