Pros 
Cons Top-Notch Repairs & Speedy Service: Why Customers Love NOVUS Glass - Wanganui Glass Limited
NOVUS Glass - Wanganui Glass Limited consistently earns high praise from its Whanganui customers, boasting a solid 4.6-star rating. This isn't just about fixing cracked windscreens; it's about a positive, customer-focused experience. Located at 128 Taupo Quay, Whanganui 4500, NZ, the shop offers a convenient and accessible service. With opening hours Monday to Friday, 8 AM – 5 PM, and closed on weekends, planning your repair or replacement is straightforward. The strong reputation doesn’t just come from quality work, but from the team’s friendly and helpful attitude, consistently mentioned in numerous reviews.
Praises for Professionalism & Timeliness
A recurring theme across the reviews is the exceptional quality of the work performed by NOVUS Glass – Wanganui Glass Limited. Customers consistently highlight the meticulous attention to detail, even mentioning specific instances:
- Perfect Fit: Many reviewers specifically commend the precision of the glass fitting, with one testimonial stating, “Excellent work replacing the back window of our van. The window was fitted perfectly…” and another noting, "Ordered glass was all cut to the mm.”
- Timely Service: Speed and efficiency are also common compliments. Several customers were impressed by the quick turnaround times, with one reporting getting two vehicles with new screens fitted within a week, "they made it happen within a week, both done on the same day at different times.”
- Collaboration & Integrated Service: The close partnership with neighboring panel-beaters is a significant benefit, leading to streamlined repairs and a seamless experience for customers. The testimonial mentions, "...fitted perfectly in conjunction with the great panel-beaters next door…"
- Insurance Claim Assistance: The ease of handling insurance claims is also appreciated, described as “Easy Pezy!”
Below is a table summarizing the key areas of positive feedback:
| Feature | Examples from Reviews |
|---|---|
| Glass Fit | "Fitted perfectly," "Cut to the mm" |
| Speed | "Within a week," "On time" |
| Staff | "Friendly and helpful," "Polite and friendly" |
| Insurance | "Easy Pezy!" |
| Value | "Blown away at how cheap," "60% of what I was expecting" |
Addressing Concerns & Demonstrating Commitment to Resolution
While overwhelmingly positive, not all experiences were flawless. One reviewer pointed out a small oversight—forgetting the window glue—which resulted in water leaking into their truck. However, what truly stood out was the shop's proactive response. NOVUS Glass - Wanganui Glass Limited reportedly addressed the issue after hours, demonstrating a strong commitment to customer satisfaction and going the extra mile to rectify any mistakes. This response highlights their willingness to take responsibility and ensure a positive outcome, even in less-than-ideal situations. There was also a query about ownership ("Is Wanganui Glass owned by Bunnings??"). This suggests a potential point for NOVUS Glass to clarify its ownership structure for customer transparency.
Accessibility and Payment Options
Understanding the practicalities of getting your car repaired is important, and NOVUS Glass - Wanganui Glass Limited caters to various needs.
- Wheelchair Accessibility: The shop is fully accessible, with both a wheelchair accessible entrance and a wheelchair accessible parking lot, making it inclusive for all customers.
- Payment Options: They currently accept debit cards. While credit card payments are not accepted, this information is clearly conveyed on their website and through other channels, minimising any potential surprises.
To contact them for a quote or appointment, call +64 6 347 7778. The consistently positive feedback and their commitment to resolving issues solidify NOVUS Glass - Wanganui Glass Limited's position as a reliable and trusted auto glass repair service in Whanganui.