Pros 
Cons A Wave of Positive Experiences at NOVUS Glass - Hutt Valley
NOVUS Glass - Hutt Valley, located in Petone, Wellington, consistently earns high praise from its customers, boasting a remarkable rating of 4.9 out of 5. This auto glass shop isn’t just about fixing windscreens; it’s about providing exceptional service and going above and beyond to assist drivers, both local and those passing through. Numerous reviews highlight a feeling of genuine care and efficiency, setting NOVUS Glass - Hutt Valley apart from the competition. The team's commitment to customer satisfaction is evident in every interaction, making it a reliable and trustworthy choice for auto glass repairs and replacements. They are easily found at 45a Victoria Street, Petone, and open Monday to Friday, 8 AM – 5 PM.
Lightning-Fast Service & Unexpected Kindness
What truly distinguishes NOVUS Glass – Hutt Valley is the speed and often unanticipated generosity of service. Several customers recount experiences where repairs were completed in a surprisingly short timeframe, often within minutes (ranging from 10-20 minutes for minor chips and scratches). However, the most heartwarming aspect highlighted repeatedly is the team's willingness to offer free repair services. One customer described being unexpectedly told their door glass scar repair would be complimentary, expressing deep gratitude. This display of kindness leaves a lasting impression, fostering loyalty and positive word-of-mouth referrals.
Here's a quick summary of commonly praised service aspects:
| Aspect | Description |
|---|---|
| Repair Time | Often incredibly fast, frequently completed within 10-20 minutes. |
| Cost | Sometimes offered at no charge, demonstrating exceptional customer care. |
| Convenience | Accepts walk-ins and offers onsite services, making repairs accessible. |
| Traveler Friendly | Welcomes campervan travellers needing quick repairs while passing through Wellington. |
Seamless Insurance Claims & Exceptional Communication - Matt’s the Man!
A recurring theme in the reviews is the effectiveness of their insurance claim handling and, crucially, the outstanding communication provided by staff member Matt. Customers consistently praise Matt's prompt responses, professionalism, and clear communication throughout the repair process. He’s adept at coordinating with insurance companies, simplifying a potentially stressful situation for the customer. Many appreciate the proactive follow-up calls, keeping them informed of the repair progress and ensuring a smooth and efficient experience. One customer even stated they would "bring any vehicle I have here purely for how good Matt dealt with my situation." The efficiency in arranging replacements, calibrating cameras and sensors post-replacement, and rescheduling appointments demonstrates a dedication to a superior customer experience.
“Reported my cracked windscreen to my Insurance late Friday night on the web, received confirmation email from the Insurance company that someone from Novus would contact me. First thing Monday morning Matt from Novus rang and asked me to call in so they could confirm correct windscreen…” This highlights their proactive engagement with insurance companies, making the entire process effortless for the customer.
Accessibility & Convenience - Designed for You
NOVUS Glass - Hutt Valley clearly prioritizes accessibility and convenience for its customers. Beyond the fast service and insurance assistance, they offer several user-friendly features:
- Onsite Services: Repairs can be carried out at the customer’s location.
- Wheelchair Accessibility: The shop features both wheelchair accessible entrance and parking.
- Restroom Facilities: Clean restroom facilities are available for customers.
- Appointments Recommended: While walk-ins are sometimes accommodated, booking an appointment is advised to ensure prompt service.
- Location: Situated conveniently on Victoria Street in Petone, Wellington (5012).
- Easy to Contact: Reachable by phone at +64 4 586 9320.
Their commitment to these elements, combined with the positive feedback regarding their staff, makes NOVUS Glass - Hutt Valley a standout choice for auto glass repair in the Wellington region.