Smith&Smith® Kerikeri

Smith&Smith® Kerikeri: Windscreen Woes and Wins in Waipapa

In the heart of Waipapa, Smith&Smith® Kerikeri navigates the challenges of auto glass repairs, turning windscreen woes into wins for local drivers.

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Services offered by Smith&Smith® Kerikeri

🏙️ See more Windscreen repair shops in waipapa
Pros icon Pros Cons icon Cons
Awesome experience with friendly and efficient staff Automated answering service is difficult to navigate
Constant communication from the first call to job completion Frustration with upper management's phone system
Provided office space to complete work while waiting Lack of stock on site for necessary parts
Great communication for bookings and services Delays in service and poor time management
Fast and friendly service Cracked windscreen during installation requiring additional visit
Car returned with chip repaired, clean windows, and vacuumed interior No apologies or communication regarding delays
Professional staff and highly recommended service Negative impact on customers' work and personal schedules
Appointment held on time and windscreen replaced in less than 1.5 hours
Resolved online system issues over the phone effectively

Smith&Smith® Kerikeri: A Mixed Bag of Windscreen Experiences in Waipapa

Smith&Smith® Kerikeri, located at 40 Klinac Lane, Waipapa, 0295, NZ, has garnered a 4.0-star rating based on customer reviews. While consistently praised for their friendly and efficient staff, and impressive service in many cases, a recurring theme emerges – inconsistencies in the overall experience, particularly surrounding their communication and stock management. This article dives into the good, the bad, and the frustrating, offering a comprehensive look at what to expect when choosing Smith&Smith® Kerikeri for your auto glass needs. Give them a call on +64 800 483 388.

Shining Stars: What Customers Love About Smith&Smith® Kerikeri

Numerous reviews highlight the dedication and professionalism of the Smith&Smith® Kerikeri team. Customers regularly praise the staff's friendliness, helpfulness, and the clear communication maintained throughout the repair process. Several specific positives kept popping up:

"Had an awesome experience, friendly and efficient staff, constant communication from my first call to the job being finished. Replaced windscreen, while waiting I was provided office space to complete my mahi. Well and truly looked after. Will drive an hour again for service like this." - Happy Customer

The Cloudy Areas: Addressing Frustrations and Concerns

Despite the positive feedback, a significant portion of reviews express concern regarding the business's processes. Central to this criticism is their automated answering service, which many find difficult to navigate, with multiple customers pleading for a return to a human answering system. Beyond that, issues with stock availability and management feature prominently:

Issue Frequency of Mention Severity
Automated Phone System High Moderate
Stock Shortages Medium High
Damage During Service Low Very High
Poor Time Management Medium High

Balancing Act: Assessing Smith&Smith® Kerikeri's Overall Value

Smith&Smith® Kerikeri presents a nuanced picture. The staff are undeniably a strength, delivering friendly and efficient service when things run smoothly. The accessibility of the site is also a plus. However, the significant issues with the phone system and stock management create a frustrating experience for a considerable number of customers.

Ultimately, choosing Smith&Smith® Kerikeri necessitates weighing these factors. If you prioritize personable service and are prepared to potentially navigate a challenging phone system and the possibility of delays due to stock, it might be a viable option. However, be sure to clearly communicate your time constraints and confirm stock availability before booking an appointment. Their operating hours are:

Frequently Asked Questions About Smith&Smith® Kerikeri Auto Glass Repair Services

What services does Smith&Smith® Kerikeri offer for auto glass repair?

Smith&Smith® Kerikeri specializes in a range of auto glass repair services, including windscreen replacements and chip repairs. They are known for their friendly and efficient staff who ensure constant communication throughout the process. Customers can expect a quick turnaround, often completing repairs in under two hours, making it a convenient option for those in need of urgent glass services.

What are the opening hours for Smith&Smith® Kerikeri?

Smith&Smith® Kerikeri operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to visit during the week for their auto glass needs, ensuring that they can receive timely service without the hassle of weekend appointments.

How can I contact Smith&Smith® Kerikeri for inquiries?

Customers can reach Smith&Smith® Kerikeri by phone at +64 800 483 388 for any inquiries regarding their services. While some have noted challenges with the automated answering system, the staff at the shop are reported to be friendly and helpful, ready to assist with any questions or concerns regarding auto glass repairs.

Is Smith&Smith® Kerikeri accessible for individuals with disabilities?

Yes, Smith&Smith® Kerikeri is committed to accessibility. The facility features a wheelchair accessible entrance and parking lot, ensuring that all customers, including those with mobility challenges, can access their services comfortably. This focus on accessibility reflects their dedication to providing a welcoming environment for everyone.

What should I expect during my visit to Smith&Smith® Kerikeri?

During a visit to Smith&Smith® Kerikeri, customers can expect a professional and friendly atmosphere. The staff is known for their great communication and efficiency. While waiting for repairs, customers may be provided with office space to work, ensuring a productive experience. However, it's advisable to confirm appointment details in advance to avoid any potential delays.