Windscreens & Glass Tauranga: Exceptional Auto Glass Repair Service

Windscreens & Glass Tauranga: A Mixed Bag of Experiences

Windscreens & Glass Tauranga, located at 54 First Avenue, Tauranga 3110, New Zealand, boasts a respectable 4.6-star rating based on customer feedback. This auto glass shop, serving the Tauranga borough and city, offers a range of services including online estimates and onsite repairs. Opening hours are Monday to Friday, 8 AM to 5 PM, with Saturdays and Sundays closed. They prioritize accessibility, offering both wheelchair accessible entrance and parking. However, the reviews paint a complex picture – a delightful experience for many, coupled with a deeply concerning incident involving the owner. Let's delve deeper into what customers are saying.

Shining Examples of Exceptional Service

Many customers express overwhelmingly positive experiences with Windscreens & Glass Tauranga, highlighting their efficiency, communication, and courteous staff. Here's a breakdown of the consistently praised aspects:

• Rapid Response & Availability: Several reviewers specifically noted the company’s advantage of having windscreen stock onsite, allowing for quick replacements – a significant differentiator from competitors needing to order parts. Maria, for example, was “so grateful to be back on the road with no delay.”
• Friendly & Professional Team: Leroy, Hayden, and Tyrell are repeatedly mentioned for their exceptional service, with customers characterizing them as "top notch," "polite," and a "pleasure to deal with.” Roy, the owner/manager, is also frequently commended for his dedication to securing the best deals and going above and beyond.
• Quick Turnaround Times: A full windscreen replacement was completed in under 3 hours, demonstrating impressive efficiency. Quick chip repairs (around 15 minutes) were also consistently reported.
• Going the Extra Mile: Hayden and Tyrell's offer to drop off the customer's vehicle for repair is a shining example of their commitment to customer service.
• Reasonable Pricing: "Reasonably priced" is a recurring comment, suggesting a competitive and fair cost structure.

Here's a table summarizing positive feedback themes:

Red Flags: A Serious Incident and Concerns

Unfortunately, one review details a deeply unsettling experience involving the owner, Roy. This constitutes a significant and serious red flag, overshadowing the positive reviews. The complaint alleges:

• Substandard Workmanship: Poor installation leading to panels falling off and warning lights activating. A subsequent assessment by another provider deemed the windscreen "no longer roadworthy."
• Verbal Abuse & Physical Intimidation: The review describes being “told to F off,” called derogatory names, and being physically punched by the owner.
• Negligence & Safety Concerns: The reviewer claims the owner recklessly drove the vehicle with a dangerously installed windscreen, posing a serious hazard.

This single, detailed account raises severe concerns regarding the owner's behavior and the company's quality control procedures. It’s imperative that Windscreens & Glass Tauranga addresses these allegations promptly and takes appropriate action. The detailed details in the review suggest it's not just a minor complaint, but a serious breach of conduct.

Key Takeaways & Recommendations

Based on the diverse range of reviews, here's a summary of considerations for prospective customers:

• Potential for Excellent Service: The overwhelmingly positive testimonials speak volumes about the competence and friendliness of many members of staff, highlighting a potential for a top-notch experience.
• Be Aware of the Serious Complaint: The allegation regarding the owner's behavior is deeply concerning. It warrants caution and due diligence before engaging their services.
• Verify Insurance Coverage & Confirm Warranty: Ensure your insurance provider and Windscreens & Glass Tauranga’s warranties clearly outline responsibilities and recourse in case of substandard work or future issues.
• Request to Speak with Specific Technicians (If Possible): If you feel comfortable, inquire about the availability of Leroy, Hayden, or Tyrell, who consistently receive positive reviews.
• Consider Alternatives: Given the severity of the allegations, it may be prudent to explore alternative auto glass repair shops in Tauranga, particularly if you have concerns about the potential for interaction with the owner.
• Contact Information
  • Phone: +64 7 578 9144
  • Address: Windscreens & Glass Tauranga 54 First Avenue, Tauranga 3110, New Zealand