Smith&Smith® Rangiora: Navigating Windscreen Woes with Care

Pros	Cons
Saved customers in emergencies, such as when a bonnet flew up and smashed a windscreen.	Reported instances of poor workmanship, including damage to vehicle parts during repairs.
Provided fast and efficient service, with some customers reporting repairs completed in under an hour.	Some customers experienced issues with technicians not admitting to mistakes until confronted.
Accommodated customers without appointments, allowing for quick fixes like stone chip repairs.	Concerns about the quality of repairs, with claims of scratches and leftover sealant on vehicles.
Received praise for excellent customer service and responsiveness to urgent needs.	Negative feedback regarding the handling of customer property, suggesting a lack of care.
Successfully replaced windscreens and other glass components, helping customers get back on the road quickly.	Advised by some customers to seek services elsewhere due to dissatisfaction with the repair quality.

Pros

Cons

Saved customers in emergencies, such as when a bonnet flew up and smashed a windscreen.

Reported instances of poor workmanship, including damage to vehicle parts during repairs.

Provided fast and efficient service, with some customers reporting repairs completed in under an hour.

Some customers experienced issues with technicians not admitting to mistakes until confronted.

Accommodated customers without appointments, allowing for quick fixes like stone chip repairs.

Concerns about the quality of repairs, with claims of scratches and leftover sealant on vehicles.

Received praise for excellent customer service and responsiveness to urgent needs.

Negative feedback regarding the handling of customer property, suggesting a lack of care.

Successfully replaced windscreens and other glass components, helping customers get back on the road quickly.

Advised by some customers to seek services elsewhere due to dissatisfaction with the repair quality.

Smith&Smith® Rangiora: A Mixed Bag of Windscreen Experiences

Smith&Smith® Rangiora, located at 3/4 Grant Place, Rangiora 7400, NZ, consistently holds a 4.3 out of 5 star rating. While many customers praise their efficiency and ability to quickly resolve windscreen issues, a recurring theme in the reviews highlights concerns about workmanship and transparency. The service, accessible to wheelchair users both inside and in the parking lot, offers a convenient solution for auto glass repairs in the Rangiora area. Their opening hours are Monday to Friday, 8am-5pm, and Saturday 9am-1pm. Reaching them is easy via phone at +64 800 809 080. However, prospective customers should be aware of the experiences detailed below before committing to their services.

The Good: Speed, Availability, and Above-and-Beyond Service

Several reviewers highlight Smith&Smith® Rangiora's exceptional responsiveness and speed, particularly in urgent situations. This is a significant strength, particularly given the potential disruption a damaged windscreen can cause.

Here’s a breakdown of what customers laud:

Remarkable Availability: Multiple customers have expressed gratitude for being accommodated quickly, even without pre-booked appointments. One reviewer found them to be the only service with availability during a particularly busy week.
Emergency Assistance: A standout review recounts a situation where Smith&Smith® Rangiora “saved the day” when a windscreen shattered far from home. They were able to source and install a replacement with minimal delay, allowing the customer to complete their journey.
Efficient Repairs: Customers report receiving fast and efficient service even for minor issues like stone chip repairs, with one receiving a 45-minute fix for two chips.
Positive Overall Experience: Across multiple recounts, customers describe interactions as ‘excellent’ and ‘professional’ demonstrating a straightforward approach to addressing windscreen issues, as exemplified in feedback from Bob & Karen, who praised the service after a holiday windscreen emergency.

Red Flags & Workmanship Concerns: A Cause for Caution

Despite the positive aspects, a significant number of reviews reveal concerning issues regarding the quality of workmanship and honesty. These points should be carefully considered.

Damage During Repair: A major concern surfaced when one customer reported the technician initially failed to disclose damage to the plastic skuttle during the windscreen replacement. While the company rectified this, it raised questions about transparency.
Further Damage Reported: Even more concerning, this customer later discovered additional damage: ripped plugs on the reversing mirror mounts, attributed by a Novus technician to improper technique. This suggests a potential lack of skill or care during the repair process.
Paint Scratches & Unsightly Sealant: Another customer mentioned potential paint scratches and visible white sealant left after the repair. These cosmetic issues detract from the overall quality of the job and indicate a lack of attention to detail. The sealant needing to be removed further underlines this point.
Rear Window Quality Concerns: One review specifically mentions concerns about the quality of the rear window installation, suggesting potential sealant or fitting issues.
Recommendation to Seek Alternatives: Due to these recurring issues, one customer strongly advises seeking services from another branch or windscreen repairer. This highlights a serious potential for avoidable problems.

Weighing the Pros and Cons: Is Smith&Smith® Rangiora Right for You?

Ultimately, choosing Smith&Smith® Rangiora depends on your specific needs and tolerance for risk.

Pros	Cons
Quick turnaround time	Potential for workmanship errors
Good availability	Possible lack of transparency regarding damage
Helpful in emergencies	Cosmetic issues like paint scratches/sealant
Wheelchair accessible	Concerns about proper repair techniques
Friendly staff	Some reviews highlight Rear window quality

Considering the mixed reviews, it's advisable to:

Request a Detailed Quote: Get a comprehensive quote outlining all work and materials.
Inquire About Technician Experience: While not always possible, asking about the experience level of the assigned technician could be insightful.
Thoroughly Inspect Work: After the repair, meticulously inspect the entire windscreen and surrounding areas for any defects or damage before leaving the premises. Document any concerns in writing.
Consider Alternatives: If you have concerns about workmanship or transparency, explore other auto glass repair options in the Rangiora area.

Frequently Asked Questions About Auto Glass Repair Service Smith&Smith® Rangiora

What services does the Auto glass repair service Smith&Smith® Rangiora offer?

The Auto glass repair service Smith&Smith® Rangiora specializes in a variety of services including windscreen repairs, replacements, and chip fixes. They cater to both minor and major glass damage, ensuring that your vehicle is safe and roadworthy. Their technicians are trained to handle different types of vehicles and glass issues, providing efficient and reliable service to meet customer needs.

What are the opening hours for the Auto glass repair service Smith&Smith® Rangiora?

The Auto glass repair service Smith&Smith® Rangiora operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 1 PM. They are closed on Sundays. This schedule allows customers to visit during convenient hours, whether for urgent repairs or scheduled maintenance. It's advisable to check for any holiday hours or special closures before planning your visit.

How can I contact the Auto glass repair service Smith&Smith® Rangiora?

To reach the Auto glass repair service Smith&Smith® Rangiora, you can call them at +64 800 809 080. This number connects you directly to their customer service team, who can assist with inquiries, bookings, and any specific questions regarding your vehicle's glass repair needs. They are committed to providing prompt and helpful responses to ensure customer satisfaction.

Is the Auto glass repair service Smith&Smith® Rangiora accessible for individuals with disabilities?

Yes, the Auto glass repair service Smith&Smith® Rangiora is designed to be accessible for individuals with disabilities. They offer a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. This commitment to accessibility reflects their dedication to providing a welcoming environment for everyone, regardless of mobility challenges.

What should I expect during my visit to the Auto glass repair service Smith&Smith® Rangiora?

During your visit to the Auto glass repair service Smith&Smith® Rangiora, you can expect a professional and efficient service. Their technicians will assess the damage to your vehicle's glass and provide you with options for repair or replacement. The process is typically quick, with many repairs completed on the same day. Customer satisfaction is a priority, and they strive to ensure a positive experience for all visitors.