Smith&Smith® Pukekohe: Exceptional Auto Glass Service in NZ

Pros	Cons
Thorough and helpful team that explains everything clearly.	Some customers may have experienced longer wait times during busy periods.
Honesty in attempting repairs before suggesting replacements.	A few customers might have preferred more detailed explanations of the repair process.
Quick and efficient service, with jobs completed in a timely manner.	Limited opening hours on weekends may not suit all customers.
Professional and skilled staff, making the process look easy.
Excellent customer service, with friendly and approachable staff.
High-quality work, with customers feeling satisfied and pleased with the results.

Pros

Cons

Thorough and helpful team that explains everything clearly.

Some customers may have experienced longer wait times during busy periods.

Honesty in attempting repairs before suggesting replacements.

A few customers might have preferred more detailed explanations of the repair process.

Quick and efficient service, with jobs completed in a timely manner.

Limited opening hours on weekends may not suit all customers.

Professional and skilled staff, making the process look easy.

Excellent customer service, with friendly and approachable staff.

High-quality work, with customers feeling satisfied and pleased with the results.

A Reputation For Excellence: Smith&Smith® Pukekohe's Rise

Smith&Smith® Pukekohe has firmly established itself as a leading auto glass repair service in the Pukekohe area. With a consistent 4.1-star rating, it’s clear that customers consistently appreciate the quality of work and the exceptional customer service provided. Located conveniently at 2 Subway Road, Pukekohe 2120, NZ, Smith&Smith® isn’t just a repair shop; it’s a business built on integrity and going the extra mile. Feedback consistently praises the team's thoroughness, helpfulness, and clear communication, making what can often be a stressful experience surprisingly pleasant. The company's dedication to transparency, as demonstrated by proactively attempting repairs before resorting to replacements—an approach many competitors overlook—earns high praise. Notably, customers feel welcomed and valued, as evidenced by comments regarding friendly staff and easy-to-understand communication.

Going Above and Beyond: What Customers Are Saying

The reviews for Smith&Smith® Pukekohe paint a vivid picture of what sets them apart. It’s not just about fixing cracked windscreens or replacing shattered windows; it’s about providing a complete and caring service. Here's a breakdown of key themes emerging from customer experiences:

Honesty & Repair vs. Replacement: Numerous reviews highlight Smith&Smith’s dedication to attempting repairs whenever possible, a refreshing contrast to other auto glass businesses which often default to replacements. This commitment saves customers both time and money.
Exceptional Customer Service: Comments consistently praise the friendly, approachable, and knowledgeable staff. Shane, in particular, receives specific recognition as an "absolute credit" to the company, exemplifying their dedication to first-class service.
Thoroughness & Attention to Detail: Beyond the core repair itself, Smith&Smith® demonstrates a commitment to comprehensive care. The team proactively checked wipers and cabin filters – a detail customers appreciate, highlighting their professional standard of service.
Speed & Efficiency: Customers consistently mention the speed and efficiency of the repair process, with windscreen replacements often completed within a few hours.
Professionalism: Watching the glaziers at work in the waiting room, customers noted the professional manner and apparent ease with which the team performs seemingly complex repairs.

"Awesome service by the boys! Really appreciated the honesty with trying to repair my windscreen first which turned out brilliant. Other places around the area didn’t even bother and quoted for replacements first.” – A satisfied customer.

Accessibility & Convenient Service Hours

Smith&Smith® Pukekohe caters to a broad range of customers, with a focus on accessibility. The facility boasts:

Wheelchair Accessible Entrance: Ensuring ease of access for all.
Wheelchair Accessible Parking Lot: Providing convenient parking options.
Hours of Operation:

Day	Hours of Operation
Monday	8 AM – 5 PM
Tuesday	8 AM – 5 PM
Wednesday	8 AM – 5 PM
Thursday	8 AM – 5 PM
Friday	8 AM – 5 PM
Saturday	9 AM – 1 PM
Sunday	Closed

While a wheelchair accessible restroom isn’t currently available, the commitment to overall accessibility is commendable. The convenient operating hours, especially the Saturday morning availability, cater to busy schedules. Calling them on +64 800 483 388 allows quick booking and enquiries.

Addressing Various Vehicle Needs & Earning Trust

Smith&Smith® Pukekohe demonstrates expertise across a variety of vehicle types. Reviews specifically mention successful windscreen replacements on:

Toyota Hilux: Demonstrating experience with larger vehicles and trucks.
Nissan Flatdeck: Showcasing the ability to handle non-standard vehicle configurations.
General Vehicles: Numerous positive reviews from customers with various car makes and models highlight the team’s versatility.

The consistent praise for honesty, coupled with efficient service and a commitment to quality, has fostered a strong sense of trust amongst customers. This is particularly evident in reviews where customers express feeling "welcome" and "not mucked around," contributing significantly to Smith&Smith® Pukekohe's positive reputation within the community. The sentiment "Great, not nice, but GREAT customer service" perfectly encapsulates the overall experience many customers have shared.

Frequently Asked Questions About Smith&Smith® Pukekohe Auto Glass Repair Services

What services does Smith&Smith® Pukekohe offer for auto glass repair?

Smith&Smith® Pukekohe specializes in a range of auto glass repair services, including windscreen replacements, chip repairs, and window replacements. Their skilled technicians are trained to assess the damage and recommend the best solution, whether it’s a simple repair or a full replacement. They prioritize customer satisfaction and ensure that every job is completed to the highest standard, making your vehicle safe and roadworthy.

How can I contact Smith&Smith® Pukekohe for inquiries?

To reach Smith&Smith® Pukekohe for any inquiries regarding their auto glass repair services, you can call them at +64 800 483 388. Their friendly staff is available to assist you with any questions you may have about services, pricing, or scheduling an appointment. They are committed to providing excellent customer service and will ensure that you receive the information you need promptly.

What are the opening hours for Smith&Smith® Pukekohe?

Smith&Smith® Pukekohe operates during the following hours: Monday to Friday from 8 AM to 5 PM, Saturday from 9 AM to 1 PM, and they are closed on Sundays. This schedule allows customers to conveniently visit for their auto glass repair needs. It’s advisable to call ahead and confirm availability, especially if you require urgent repairs or have specific service requests.

Is Smith&Smith® Pukekohe accessible for individuals with disabilities?

Yes, Smith&Smith® Pukekohe is committed to accessibility. They provide a wheelchair accessible entrance and parking lot to accommodate individuals with disabilities. However, please note that their restroom facilities are not wheelchair accessible. The team is dedicated to ensuring that all customers feel welcome and comfortable during their visit, making it easier for everyone to access their quality auto glass repair services.

What do customers say about their experience with Smith&Smith® Pukekohe?

Customers have consistently praised Smith&Smith® Pukekohe for their thoroughness, professionalism, and excellent customer service. Many have highlighted the team's honesty in assessing whether repairs or replacements are necessary. Reviews mention quick turnaround times and a friendly atmosphere, making the experience pleasant. Overall, customers highly recommend their services, noting the quality of work and the welcoming environment provided by the staff.