NOVUS Glass Porirua: Exceptional Windscreen Repair Experiences in NZ

Shining Glass, Stellar Service: A Look at NOVUS Glass Porirua

NOVUS Glass Porirua, located in Elsdon, Porirua, has earned itself a solid 4.4-star rating based on customer experiences. Serving the Wellington region, this auto glass shop offers windscreen repair and replacement services, demonstrating a commitment to quality and, often, exceptional customer service. Based on the plethora of reviews, though, the experience can be a mixed bag - a point we'll explore in detail. Situated at 1 Mohuia Crescent, Porirua 5022, the shop is easily accessible and offers both wheelchair accessible entrance and parking, catering to a wide range of customers. They operate Monday to Friday, 8 AM to 5 PM, and are closed on weekends. Appointments are recommended to ensure efficient service. Payment options include credit cards, debit cards, and NFC mobile payments.

The High Notes: Praise for Expertise and Communication

Many customers consistently praise NOVUS Glass Porirua for their technical skills and proactive communication. One long-time NOVUS customer, previously based in Whangarei, particularly highlighted the incredible turnaround time for a rare windscreen needed for their 2021 Ford Mustang. They received a call back the day after their enquiry informing them the specialist windscreen had arrived and a convenient appointment was booked. This demonstrates a willingness to go above and beyond to meet specific customer needs.

Here's a summary of the recurring positive feedback:

• Expert Repairs: Customers frequently mention the high quality of the workmanship with one stating "The work was of a high quality..."
• Seamless Insurance Claims: Several reviewers emphasized the ease with which NOVUS Glass Porirua handles insurance claims, dealing directly with insurers and ensuring customers avoid aftermarket screens. "Sorted direct with my insurer and made sure I didn’t get an aftermarket screen. Very happy... "
• Friendly and Helpful Team: A recurring theme is the professionalism and friendliness of the NOVUS team.
• New Workshop: The newly renovated workshop is also a feature mentioned by some customers.
• Quick Turnaround (sometimes): Some customers experienced impressively quick service, with ready-made windscreens awaiting collection.

"These guys are Awesome at what they do. Got a chip on my window heading up to Palmy that on the way back turned into a crack so was a new windscreen. Made a claim through glass cover and these guys sorted so quickly.” – A delighted customer.

Room for Improvement: Navigating the Challenges

Despite numerous positive experiences, a significant number of reviews indicate areas for improvement regarding customer service and communication consistency. A concerning trend involves a lack of clear communication and occasional delays.

Specific criticisms include:

• Inconsistent Communication: While some commend excellent communication, others describe miscommunication leading to multiple booking attempts and frustration. "Had to book X3 b4 gettn it right - rekns thea was mis-communication..."
• Long Wait Times: One customer experienced an unexpected and lengthy wait of over 45 minutes despite the windscreen being reportedly ready for collection.
• Unhelpful Resolution of Issues: A particularly negative review described a “fobbed off” response when requesting a refund following issues, leading the customer to seek services elsewhere. "wantd to get a refund but was 'fobbd' off. Wil go 'elsewea' n future!"
• Rudeness from Staff: Sadly, one customer reported a rude experience with the office staff during the initial enquiry, setting a negative tone for the entire interaction. "From the initial enquiry the office lady was rude..."
• Delayed Process due to Insurance: One reviewer stated that despite providing insurance details multiple times - even a direct phone line - the process was significantly delayed.

Contacting NOVUS Glass Porirua & Making an Informed Choice

Ultimately, the reviews for NOVUS Glass Porirua paint a picture of a business capable of delivering exceptional service and high-quality workmanship, but with room to improve consistency in customer interactions. Prospective customers should consider the mixed feedback and proactively manage expectations.

Here’s how to get in touch:

• Phone: +64 4 237 0119
• Address: 1 Mohuia Crescent, Elsdon, Porirua 5022, New Zealand
• Opening Hours: Monday to Friday, 8 AM – 5 PM
• Appointments: Recommended – it's best to book in advance.

Before committing, it's wise to inquire about specific issues like insurance claim processing, estimated wait times, and the availability of particular windscreen types. While many customers have had overwhelmingly positive experiences, tempering expectations and having clear communication can help ensure a smoother and more satisfactory repair process with NOVUS Glass Porirua.