Pros 
Cons A Solid Reputation: What Customers Say About Smith&Smith®
Smith&Smith® Authorised Dealer in Paraparaumu has earned a respectable 4.4-star rating, and a quick read through customer reviews reveals a story of generally positive experiences. Located at 122 Rimu Road, Paraparaumu 5032, this auto glass repair service’s commitment shines through – albeit with a few notes to consider. Their operating hours are Monday to Friday, 8 AM to 5 PM, offering a reliable schedule for those requiring windscreen repair or replacement. A key strength highlighted repeatedly is the friendliness and helpfulness of the staff, contributing significantly to a welcoming atmosphere. However, response times and booking management appear to be areas where improvements could be made, as a few customers’ experiences indicate. Accessibility is a plus, with both wheelchair accessible entrance and parking lot available. Payments are accepted via credit cards and debit cards, ensuring convenience for customers.
Shining Moments: Highlights from Customer Praise
The overwhelmingly positive feedback paints a picture of Smith&Smith® going above and beyond. Here’s a breakdown of what customers consistently rave about:
- Exceptional Customer Service: Many reviews highlight the friendly and approachable nature of the staff. From Kelby's warm welcome (and canine greeting!) to the team's general helpfulness, a positive first impression seems to be a hallmark of Smith&Smith®.
- Problem Resolution & Ownership: A standout example showcases their commitment to quality. One customer's van windscreen trim blew off shortly after replacement – rather than deflect responsibility, Smith&Smith® acknowledged the issue, quickly ordered new parts, and rectified the problem the following day. This proactive approach truly demonstrates excellent customer service.
- Efficient Repairs & Quick Turnarounds: Several customers were pleasantly surprised by the speed and efficiency of their service. One walked in without an appointment with a shattered rear window and, despite being fully booked, Smith&Smith® managed to complete the repair the same day. Another enjoyed a windscreen chip repair completed in just 15 minutes.
- Knowledge and Expertise: Customers appreciate the team’s apparent knowledge and experience in auto glass repair, leading to confidence in the quality of the work performed.
- Shower Glass Panel Excellence: One customer specifically praised Steve for creating and delivering 10mm shower glass panels according to specification, further showcasing their capabilities.
Room for Improvement: Addressing the Concerns
While the majority of reviews are positive, a few cautionary notes emerge. These highlight areas where Smith&Smith® could refine their operations:
- Booking & Communication Challenges: A couple of customers report difficulties securing appointments and lengthy wait times. One customer experienced a two-week wait for windscreen repair, which prompted them to seek service elsewhere. Another felt dismissed after returning for a second repair to a company vehicle and found the staff unhelpful.
- Responsive Service: One customer was put off by a lengthy phone call and felt their business was not desired, leading them to choose a competitor (Topglass in Levin).
- Consistency in Service: While most customers report positive interactions, the inconsistencies in responsiveness suggest a potential need for improved booking efficiency and customer service training.
It’s worth noting that these negative experiences represent a smaller percentage of overall reviews, but attention to these areas could significantly enhance the customer experience.
A Summary of Services & Accessibility
Smith&Smith® Authorised Dealer provides a variety of auto glass repair services, including:
- Windscreen Repair
- Windscreen Replacement
- Rear Window Replacement
- Custom Glass Fabrication (e.g., shower glass panels - Steve’s specialty!)
- Chip Repair
Contact Information:
- Phone: +64 4 298 6284
- Address: 122 Rimu Road, Paraparaumu 5032, New Zealand
- Location: Paraparaumu, NZ
Accessibility Features:
| Feature | Availability |
|---|---|
| Wheelchair Accessible Entrance | Yes |
| Wheelchair Accessible Parking Lot | Yes |
Payment Options:
- Credit Cards
- Debit Cards
- NFC Mobile Payments (confirmation needed). Verify with the shop directly.
(This review reflects experiences and feedback gathered at the time of writing. We recommend contacting Smith&Smith® directly for the most current information on services and policies.)