Manawatu Auto glass & Glazing Ltd: Top Choice for Windscreen Repairs

Pros	Cons
Highly recommended for windscreen replacement with quick service.	One staff member perceived as arrogant, affecting customer experience.
Great pricing, often better than competitors.	Some customers experienced delays in service, keeping their cars for longer than expected.
Friendly and helpful staff, especially at reception.	Mixed reviews on overall service quality, with some stating it was just okay.
Efficient handling of windscreen problems.
Excellent communication and follow-up on quotes.
Above and beyond service, addressing potential issues proactively.
Quick and thorough installation for home window replacements.

Pros

Cons

Highly recommended for windscreen replacement with quick service.

One staff member perceived as arrogant, affecting customer experience.

Great pricing, often better than competitors.

Some customers experienced delays in service, keeping their cars for longer than expected.

Friendly and helpful staff, especially at reception.

Mixed reviews on overall service quality, with some stating it was just okay.

Efficient handling of windscreen problems.

Excellent communication and follow-up on quotes.

Above and beyond service, addressing potential issues proactively.

Quick and thorough installation for home window replacements.

A Stellar Reputation: Manawatu Auto Glass & Glazing Ltd's 4.6-Star Rating

Manawatu Auto Glass & Glazing Ltd, located in the heart of Palmerston North Central, has firmly established itself as a go-to provider for auto glass repair and replacement in the Manawatu region. With a consistent rating of 4.6 out of 5 stars, it's clear customers are overwhelmingly pleased with their services. Situated at 77 Bourke Street, Palmerston North, 4410, NZ, the shop offers convenient access for residents and those passing through. They operate Monday through Friday, 8 AM to 5 PM, making it easy to schedule appointments that fit any busy lifestyle. Reaching them is simple – just dial +64 6 358 7095. While Saturdays and Sundays are closed, planning ahead by booking an appointment is highly recommended to ensure swift service.

Customer Experiences: Praises & Points for Improvement

The reviews paint a vibrant picture of the Manawatu Auto Glass & Glazing Ltd experience. Recurring themes highlight impressive speed and efficiency, especially regarding windscreen replacement. Several customers specifically praised the excellent pricing, often noting it’s significantly better than competitors, with one review mentioning a "more than half off" price compared to Smith & Smith. Here's a breakdown of common sentiments, categorized for clarity:

What Customers Love:

Speed & Efficiency: Windscreen replacements are frequently completed quickly and with minimal disruption.
Competitive Pricing: Consistently mentioned as offering the best prices in town.
Going the Extra Mile: Staff proactively identified and addressed potential issues, ensuring a higher-quality repair. One customer remarked on a “better seal than when I got the car.”
Friendly, Helpful Staff: Multiple reviewers highlighted the positive and helpful nature of the reception staff, describing them as 'nice' and providing 'great banter.' One comment spoke of being “helped right away!”
Onsite Services: The convenience of their onsite service is a big draw.

Areas for Potential Improvement:

Service Variability: Not all staff interactions were consistently positive. One review specifically called out a receptionist as "arrogant and put [the customer] down.” This suggests a need for consistent customer service training.
Turnaround Time: While generally fast, one customer noted their car was kept for "a couple of days" for a windscreen replacement due to unexpected issues. Transparent communication about potential delays is crucial.

Accessibility & Planning: What to Expect When You Visit

Understanding accessibility and planning your visit to Manawatu Auto Glass & Glazing Ltd is simple:

Accessibility: They’ve made efforts to ensure inclusive access, offering:

Wheelchair Accessible Entrance: A welcoming entry for all visitors.
Wheelchair Accessible Parking Lot: Convenient and accessible parking.

Planning Your Visit:

Appointments are Recommended: Due to demand, scheduling an appointment is strongly encouraged to avoid potential wait times and guarantee prompt service.
Payment Options: They offer a range of payment options for your convenience:
- Credit Cards (Confirmed)
- Debit Cards (Confirmed)
- NFC Mobile Payments (Confirmed)

Beyond Auto Glass: House Window Replacements Too!

Interestingly, several recent reviews highlight another service offered by Manawatu Auto Glass & Glazing Ltd - house window replacements. A particularly memorable review detailed a homeowner’s experience replacing three windows after an incident involving an autistic son and some errant rocks. The positive aspects of this experience mirrored the auto glass reviews:

Quick Quote: A quote was emailed within an hour of inquiry.
Friendly Service: Positive interactions with both the phone representative and the reception staff.
Thorough Installation: The installer was described as “quick and thorough.”
Repeat Business Assurance: The client stated they "definitely use next time and [know] there WILL be a next time."

This expanded service offering demonstrates Manawatu Auto Glass & Glazing Ltd’s versatility and capability to handle both automotive and residential glazing needs, further solidifying its position as a trusted provider in the Palmerston North area.

Frequently Asked Questions About Manawatu Auto Glass & Glazing Ltd Services and Operations

What services does Manawatu Auto Glass & Glazing Ltd offer for auto glass repair?

Manawatu Auto Glass & Glazing Ltd specializes in a variety of auto glass services, including windscreen replacement and repair. They are highly recommended for their quick and efficient service, ensuring that customers receive the best care for their vehicles. The team is known for their expertise in handling various glass issues, making them a reliable choice for anyone in need of auto glass solutions.

What are the operating hours of Manawatu Auto Glass & Glazing Ltd?

Manawatu Auto Glass & Glazing Ltd operates from Monday to Friday, with hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to conveniently plan their visits during the week, ensuring that they can receive the necessary services without any hassle. It's advisable to call ahead and confirm availability, especially for specific services.

Is Manawatu Auto Glass & Glazing Ltd accessible for individuals with disabilities?

Yes, Manawatu Auto Glass & Glazing Ltd is committed to accessibility. The facility features a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. This focus on inclusivity reflects their dedication to providing a welcoming environment for everyone, regardless of mobility challenges. Customers can feel assured that their needs will be accommodated.

What payment options are available at Manawatu Auto Glass & Glazing Ltd?

Manawatu Auto Glass & Glazing Ltd offers a variety of payment options to cater to their customers' needs. They accept credit cards, debit cards, and NFC mobile payments, making transactions convenient and flexible. This range of payment methods ensures that customers can choose the option that best suits them, allowing for a smooth and hassle-free experience when paying for services rendered.

Can I make an appointment at Manawatu Auto Glass & Glazing Ltd?

Yes, it is recommended to make an appointment at Manawatu Auto Glass & Glazing Ltd to ensure timely service. While they do accommodate walk-ins, scheduling an appointment can help minimize wait times and guarantee that the necessary staff and resources are available for your specific needs. Customers are encouraged to call ahead to secure their preferred time and discuss any particular requirements.