Smith&Smith® New Plymouth

Smith&Smith® New Plymouth: A Glimpse into Local Auto Glass Service Quality

Discover the exceptional auto glass repair services offered by Smith&Smith® New Plymouth, where quality meets local expertise to keep your vehicle safe and sound.

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Services offered by Smith&Smith® New Plymouth

🏙️ See more Windscreen repair shops in new plymouth
Pros icon Pros Cons icon Cons
Polite, courteous, and efficient staff Missed appointments and lack of communication
Timely repairs and installations Inaccurate work leading to additional costs
Good customer care service Issues with registration on the windscreen
Friendly service technicians Upselling of products at inflated prices
Neat work and a good team Poor quality of materials used
Fantastic service, advice, prices, and speed of job Need for rework due to incorrect fitting
Highly recommended by some customers

A Mixed Bag of Experiences: What Customers Say About Smith&Smith® New Plymouth

Smith&Smith® New Plymouth, located in the heart of New Plymouth Central at 99/101 Leach Street, is a well-known auto glass repair service in the region. With a current rating of 3.8 out of 5 stars, their service sparks varied reactions from customers. This article dives into a compilation of reviews and opinions, offering a balanced perspective on what it’s like to engage with Smith&Smith®. Their business hours are convenient, opening from 8 AM to 5 PM Monday to Friday, and 9 AM to 4:30 PM on Saturdays, with Sundays observed as closed. They accept both credit and debit cards, and boast accessible facilities with wheelchair entrances and parking. Let's explore the details.

Praises & Positive Feedback: Efficiency and Friendly Service

Many customers highlight the positive aspects of their interactions with Smith&Smith®. A consistent theme is the politeness, courtesy, and efficiency of the staff. Several reviews specifically praise the ladies involved in booking and installation, noting their helpfulness and friendly demeanour. Here's a breakdown of what customers appreciate:

"The two ladies/service technicians who helped me from the booking stage to when the windscreen was installed were great. Helpful, courteous, friendly in helping with the booking and on the day of the windscreen install definitely made it a place I would highly recommend.” – A satisfied customer

However, these positive experiences are tempered by some concerning observations, which we’ll delve into next.

Areas for Improvement: Reliability and Pricing Concerns

Despite the commendable customer service, a significant portion of reviews reveal issues surrounding reliability and pricing, impacting the overall customer satisfaction. Recurring concerns include:

Issue Description Impact
Appointment Missed No communication regarding a delayed or missed appointment Significant disruption to customer schedule
Incorrect Rego Incorrectly applied or lost rego sticker Additional costs & inconvenience
Inflated Pricing Upselling inexpensive parts at drastically inflated prices Unfair pricing and potential exploitation of customers
Material Quality Use of low-quality materials that are not fit for purpose Need for rework, added costs, and potential safety concerns

Overall Assessment & Contact Information

Smith&Smith® New Plymouth appears to offer a mixed bag of experiences. While positive reviews frequently praise their friendly and efficient staff, and the quality of workmanship on some repairs, recurring issues with appointment reliability, pricing transparency, and part quality require attention. The 3.8-star rating reflects this duality – the strong customer service is countered by the negativity surrounding operational issues.

For those considering Smith&Smith® for their auto glass repair needs in New Plymouth, it's essential to be aware of these varying perspectives. Good communication and a clear understanding of the pricing before committing to a service are advised.

Contact Information:

Frequently Asked Questions About Smith&Smith® New Plymouth Auto Glass Repair Services

What services does Smith&Smith® New Plymouth offer for auto glass repair?

Smith&Smith® New Plymouth specializes in a variety of auto glass repair services, including windscreen replacements, stone chip repairs, and side window replacements. They cater to different vehicle types, ensuring that each repair is performed with precision and care. Their team is trained to handle various glass types and damage levels, providing reliable solutions to keep your vehicle safe and roadworthy.

What are the opening hours for Smith&Smith® New Plymouth?

Smith&Smith® New Plymouth operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 4:30 PM. They are closed on Sundays. This schedule allows customers to conveniently access their services during the week and on Saturdays, making it easier to fit auto glass repairs into busy lifestyles. It's advisable to call ahead to confirm availability, especially for specific services.

How can I contact Smith&Smith® New Plymouth for inquiries?

For any inquiries regarding services, bookings, or quotes, you can contact Smith&Smith® New Plymouth at +64 800 483 388. Their friendly staff is ready to assist you with any questions you may have about auto glass repairs. Whether you need to schedule an appointment or seek advice on the best service for your vehicle, reaching out via phone is the quickest way to get the information you need.

Is Smith&Smith® New Plymouth accessible for individuals with disabilities?

Yes, Smith&Smith® New Plymouth is committed to accessibility. They provide a wheelchair accessible entrance and parking lot, ensuring that all customers, including those with disabilities, can access their services comfortably. This focus on inclusivity reflects their dedication to customer care and making sure everyone can benefit from their auto glass repair services.

What payment methods are accepted at Smith&Smith® New Plymouth?

Smith&Smith® New Plymouth accepts various payment methods to accommodate their customers. You can pay using credit and debit cards, making transactions convenient and straightforward. It's always a good idea to confirm the accepted payment methods when booking your service, ensuring a smooth experience when you arrive for your auto glass repair.