Smith&Smith® Napier: Exceptional Windscreen Service in Marewa

Pros	Cons
Awesome customer service	Lack of notification when the job was ready
Very helpful and friendly staff	Limited opening hours on weekends
Quickly addressed windscreen chips	Some customers may prefer more detailed updates during the repair process
Easy process with good communication
Highly recommended service
Fast and efficient service
Professional and honest advice
Significant cost savings compared to other quotes
Great communication from booking to completion
Amazing phone service

Pros

Cons

Awesome customer service

Lack of notification when the job was ready

Very helpful and friendly staff

Limited opening hours on weekends

Quickly addressed windscreen chips

Some customers may prefer more detailed updates during the repair process

Easy process with good communication

Highly recommended service

Fast and efficient service

Professional and honest advice

Significant cost savings compared to other quotes

Great communication from booking to completion

Amazing phone service

Smith&Smith® Napier: A Breath of Fresh Air for Your Windscreen

Smith&Smith® Napier, located conveniently at 2 Hyderabad Road, Marewa, Napier 4110, NZ, has garnered a solid 4.0-star rating, consistently praised for its exceptional service and value. Operated within a community-focused framework, this auto glass repair service isn't just about fixing chips and cracks; it's about providing a positive and reassuring experience for every customer. They’re open Monday to Friday, 8 AM – 5 PM, making them accessible for a wide range of schedules. For those requiring accessible facilities, Smith&Smith® Napier ensures inclusivity with both a wheelchair accessible entrance and parking lot. Give them a buzz on +64 800 483 388 to book an appointment or discuss your windscreen needs.

Rave Reviews & Reliable Teamwork: What Customers Are Saying

The overwhelmingly positive feedback highlights several key strengths of Smith&Smith® Napier. Customers consistently mention the outstanding customer service as a major differentiator. Here’s a breakdown of what people are saying:

Thomas's Outstanding Service: Many reviews specifically commend Thomas, describing him as a “positive and reliable team player” who approaches every repair with a smile and efficiency. His friendly and helpful demeanor clearly leaves a lasting positive impression.
Seamless Process & Communication: While some felt a little lost on pickup notification, the overall feedback points to good communication throughout the process, from initial booking to repair completion. The team strives to keep you informed every step of the way.
Honesty and Integrity: A particularly noteworthy review praises the team's integrity, mentioning they saved the customer money a repair could have easily been inflated for. This commitment to honest dealing builds trust and reinforces their reputation.
Speed and Efficiency: "Quick & efficient" – a recurring theme in customer testimonials. Smith&Smith® Napier understands the urgency of windscreen repairs and strives to complete jobs promptly without compromising quality.
Exceptional Value & National Network: One customer’s experience showcases the sheer value they offer. Finding a campervan windscreen across the nation led to an astonishing price difference – Smith&Smith® Napier's Taupo franchise quote of just $380.00 (including fitting) was far less than the South Island quotes, a saving of $300.00!

Tackling Windscreen Woes and Campervan Challenges

Smith&Smith® Napier demonstrates capability across a broad spectrum of auto glass needs. This isn’t limited to passenger vehicles; their experience extends to campervans as demonstrated by the impressive price discovery mentioned above. They leverage a national network to locate the best possible prices for windscreens, passing those savings onto their customers.

Here's a table summarizing the expertise demonstrated:

Type of Vehicle	Repair/Replacement Capability	Key Benefit
Passenger Cars	Chips, Cracks, Full Replacement	Routine maintenance, safety
Campervans	Windscreen Sourcing & Replacement	National network for best pricing
SUVs & Trucks	Chip and Crack Repair	Maintains structural integrity
Commercial Vehicles	Dependent on Vehicle Type	Customized solutions

Note: Specific commercial vehicle repair capabilities should be discussed directly with Smith&Smith® Napier.

Accessibility & Getting in Touch with Smith&Smith® Napier

For those prioritizing accessibility, Smith&Smith® Napier welcomes all. Both wheelchair users and those assisting them will find the facility easily navigable thanks to:

Wheelchair Accessible Entrance: Ensures easy access to the repair and consultation areas.
Wheelchair Accessible Parking Lot: Provides convenient and safe parking close to the entrance.

Contact Details & Location:

Address: Smith&Smith® Napier, 2 Hyderabad Road, Marewa, Napier 4110, New Zealand
Phone: +64 800 483 388
Borough: Marewa
City: Napier
Country: NZ
Opening Hours:
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: 8 AM–5 PM
- Saturday: Closed
- Sunday: Closed

Frequently Asked Questions About Smith&Smith® Napier Auto Glass Repair Services

What services does Smith&Smith® Napier offer for auto glass repair?

Smith&Smith® Napier specializes in a range of auto glass repair services, including windscreen chip repairs and full windscreen replacements. Their skilled technicians are trained to handle various types of vehicles, ensuring that each repair is done efficiently and effectively. They pride themselves on providing excellent customer service, making the process as smooth as possible for their clients.

How can I contact Smith&Smith® Napier for inquiries?

To reach Smith&Smith® Napier for any inquiries or to schedule a service, you can call them at +64 800 483 388. Their friendly staff is always ready to assist you with your auto glass needs. Whether you have questions about pricing, services, or availability, they are committed to providing prompt and helpful responses to ensure your satisfaction.

What are the opening hours for Smith&Smith® Napier?

Smith&Smith® Napier operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to conveniently visit or contact them during the week for any auto glass repair services they may require. It's advisable to call ahead to confirm availability or to book an appointment.

Is Smith&Smith® Napier accessible for individuals with disabilities?

Yes, Smith&Smith® Napier is committed to accessibility. They provide a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers, including those with disabilities, can access their services comfortably. This focus on inclusivity reflects their dedication to excellent customer service and making the repair process accessible to everyone.

What do customers say about their experience with Smith&Smith® Napier?

Customers consistently praise Smith&Smith® Napier for their awesome customer service and friendly staff. Many have highlighted the quick and efficient service they received, along with clear communication throughout the process. Positive reviews mention the professionalism and honesty of the team, with several customers noting significant savings compared to other quotes. Overall, the feedback reflects a high level of satisfaction with their auto glass repair services.