Smith&Smith® Authorised Dealer: Windscreen Woes and Wins in Morrinsville

Smith&Smith®: A Mixed Bag of Experiences in Morrinsville

Smith&Smith® Authorised Dealer in Morrinsville is a well-located auto glass repair service earning a respectable 4.0-star rating. Situated at 22 Anderson Street, Morrinsville 3300, NZ, and open Monday to Friday from 8 AM to 5 PM, the dealership provides convenient access for local motorists. They offer wheelchair accessible entrance and parking, showcasing a commitment to inclusivity. However, the customer feedback reveals a varied experience, ranging from exceptional service to frustrating delays and cleanliness concerns. Let's unpack the reviews, separating the wins from the worries. This article aims to give a complete picture of what to expect when choosing Smith&Smith®.

Raving Reviews: Prompt Service and Professionalism Shine

Several customers have lauded Smith&Smith® for their professional and hassle-free service. A recurring theme is the friendly and helpful nature of the staff. Here's a breakdown of the positives highlighted by satisfied patrons:

• Fantastic Team: Many reviewers specifically mentioned the "great team" and their professionalism, noting that "nothing's a problem" for them. This implies a willingness to go the extra mile and address customer concerns effectively.
• Promptness: Several comments point to quick and efficient service. "Brilliant. Hassle free, prompt and friendly service provided" is a direct quote showcasing this positive experience.
• Windscreen Rubber Mount Expertise: One customer specifically praised the prompt assistance in fixing a windscreen rubber mount, demonstrating competence in specialised repairs.
• Easy Location & Abundant Parking: The easy-to-find location and plentiful parking are consistently mentioned as significant benefits, contributing to a convenient and stress-free visit. This lowers a common barrier to seeking auto repairs, particularly helpful for busy individuals.
• Toyota Prado Praise: A customer highlighted a positive experience with their Toyota Prado replacement, stating unequivocally that they “would recommend them."

Navigating the Turbulence: Insurance Disputes and Delivery Delays

Unfortunately, not all experiences with Smith&Smith® have been smooth sailing. A recurring source of frustration revolves around insurance claims and logistical challenges, specifically regarding parts ordering, which can be the responsibility of third-party suppliers.

• Insurance Policy Battles: One customer described a challenging interaction with Smith&Smith® regarding their insurance policy and excess payment. The situation escalated to require external intervention to clarify coverage and resolve the outstanding balance, suggesting possible communication gaps or inconsistent application of policy interpretations.
• Overseas Parts Delays: The dealership acknowledges that certain parts, such as side glass, are sourced from overseas. They are upfront about potential delays, stating, "We cannot give you a service time as the side glass is coming in from overseas." While transparency is appreciated, the lack of precise timelines and the inability to control freight times can be incredibly frustrating for customers. It’s vital customers understand that replacement times depend on third party parts deliveries.
• Uncertainty Regarding Service Dates: Several complaints center on the lack of firm service dates. Customers report repeated postponements and difficulty obtaining clear information regarding when their repairs would be completed. "They do Not any exact date of your service. just postponing everytime you call." This lack of communication leads to planning difficulties and adds unnecessary stress.
• Lack of Communication: Problems were reported about communication following ups and overall interaction with staff. “After so many calls when I asked them their behaviour was not as good as they should have with the customer. Rude service”

Room for Improvement: Cleanliness and Vehicle Condition Concerns

While the core repair work often receives positive feedback, a concerning theme emerges regarding the cleanliness and condition of vehicles post-service.

• Dirty Vehicle: One customer reported their vehicle being returned in a "very dirty state," demonstrating a potential lapse in basic vehicle care post-repair.
• Unsecured Components: The same customer also noted a "roof molding not refitted," indicating a possible oversight in the completion of the repair process. This raises concerns about the quality control measures in place.
• Responsibility for Cleanliness: The customer, in their review mentioned Anderson street panel beaters were also involved, potentially complicating the issue regarding responsibility for the vehicle's condition. It's unclear if Smith&Smith® or their partner is at fault, highlighting the need for clearer internal processes and communication.

Contact Details for Smith&Smith® Authorised Dealer:

• Phone: +64 7 889 0007
• Address: 22 Anderson Street, Morrinsville 3300, New Zealand
• Opening Hours:
  • Monday: 8 AM – 5 PM
  • Tuesday: 8 AM – 5 PM
  • Wednesday: 8 AM – 5 PM
  • Thursday: 8 AM – 5 PM
  • Friday: 8 AM – 5 PM
  • Saturday: Closed
  • Sunday: Closed