Supreme Screens: Exceptional Windscreen Repairs in Lower Hutt, NZ

Pros	Cons
Exceptional customer service with friendly and reliable staff	Some minor issues with trim fitment, though not directly the shop's fault
Fast and efficient service, often completing jobs within 24 hours	Limited opening hours, only available on weekdays
Convenient mobile service that comes to the customer's location	Occasional reliance on third-party services for certain repairs
Competitive pricing, often beating larger competitors
High-quality repairs using OEM parts
Excellent communication throughout the process
Support for local businesses
Hassle-free dealings, including insurance coordination
Highly skilled and experienced team
Positive experiences shared by multiple customers

Supreme Screens: A Cut Above the Rest in Auto Glass Repair

Supreme Screens, based in Woburn, Lower Hutt, New Zealand, has garnered a perfect 5.000000 rating and is quickly becoming the go-to auto glass specialist in the Wellington area. More than just a shop, they offer a comprehensive windscreen repair and replacement service, consistently praised for their speed, reliability, and dedication to quality. With a focus on customer service and supporting local businesses, Supreme Screens is proving that convenience and craftsmanship can go hand-in-hand. Their address is 45 Hautana Street, Woburn, Lower Hutt 5010, and they can be reached at +64 800 994 422. They are open Monday to Friday, 8 AM – 6 PM, and closed on weekends.

Unmatched Customer Service & Convenient Solutions

What truly sets Supreme Screens apart is their unwavering commitment to providing a hassle-free experience for their customers. Reviews consistently highlight the exceptional service provided by Mike and Sue, the core team behind the business. Here's a breakdown of what customers are raving about:

Mobile Service: Mike’s mobile service allows for windscreen replacements at your convenience – at home or work. This eliminates the need to wait around in a typical repair shop.
Insurance Liaison: They handle the complexities of dealing with insurance companies, easing the burden on their customers. Many customers reported needing only to send a few emails.
Competitive Pricing: Customers have reported receiving significantly lower quotes from Supreme Screens compared to larger, often less favourably reviewed, competitors like Smith and Smith. Savings can be hundreds of dollars.
Communication & Organisation: Customers praise the clear and consistent communication, particularly highlighting Sue's efficiency. The meticulous organization of the repair process, even involving partnerships with installers like Hamilton Windscreens, ensures a smooth experience.
Personalized Service: Dealing directly with Mike and Sue fosters a level of personalized attention and expertise lacking in larger corporations. Many reviewers emphasized the kindness, friendliness, and reliability of the team.
Appointment Required: To ensure a smooth process and dedicated attention, Supreme Screens operate on an appointment basis.

Quality Repairs & OEM Parts: A Passion for Cars

Supreme Screens doesn't just slap a windscreen on; they prioritize quality and precision, especially for those who take pride in their vehicles. Several reviews underscore this dedication:

OEM Parts: The shop takes pride in using Original Equipment Manufacturer (OEM) parts, ensuring the highest quality and compatibility – a particularly important detail noted by one customer with an Audi.
Correcting Previous Mistakes: Supreme Screens have demonstrated an ability to rectify issues caused by previous repair attempts, even those involving less reputable companies (like S&S, who are mentioned frequently as a negative comparison).
Attention to Detail: While acknowledging a minor trim fitment issue (attributable to pre-existing damage, not their work), customers appreciate the level of care and attention to detail applied to the repair.
Skilled Team: The team is described as highly skilled and experienced, reinforcing trust in their ability to deliver exceptional results.
Customer Care for Cars: Reviewers emphasize that Supreme Screens are ideal for those who "care about the quality of repair" and have a "passion for [their] beloved car."

Accessibility, Fresh Speed & Reliable Partnerships

Beyond service and quality, Supreme Screens has thoughtfully considered additional factors for a better customer experience.

Fast Turnaround Time: Customers are amazed by the speed of service, with some reporting windscreen replacements completed within 24 hours of initial contact, a major advantage for busy individuals.
Accessibility Features: The shop prioritizes inclusivity by offering:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service Options: Supreme Screens brings convenience to customers' doorsteps by offering:
- Online Estimates
- Onsite Services
Key Partnerships: Their relationship with installers like Hamilton Windscreens allows them to provide skillful and timely service, especially valuable for those outside the Lower Hutt area.
Preferred Contractor Status: Supreme Screens is a preferred contractor for major insurance companies like State, streamlining the claims process for customers.