Pros 
Cons Smith&Smith® Authorised Dealer: Your Levin Windscreen Warriors – A 5-Star Review Breakdown
Smith&Smith® Authorised Dealer in Levin has consistently garnered a flawless 5.00000 rating, and it's not hard to see why. This review delves into the specifics of what makes this auto glass repair service stand out, extracting insights from customer testimonials and detailing their facilities and services. Located conveniently at 1 Main Road South, Levin 5510, NZ, Smith&Smith® provides a reliable and friendly solution for all your windscreen needs. They're open Monday to Friday from 7:30 AM - 5:00 PM, Saturday mornings from 9:00 AM - 12:00 PM, and closed on Sundays. Their phone number is +64 6 368 5191.
Going Above and Beyond: Customer Experiences Speak Volumes
The recurring theme among customer reviews is exceptional service and a genuinely friendly team. Let's break down why Smith&Smith® receives such high praise:
- Prompt Issue Resolution: One customer recounted a minor oversight – a sticker not being replaced after a windscreen repair. Notably, the team immediately rectified the situation, demonstrating a commitment to detail and customer satisfaction. This proactive approach truly impressed.
- Exceptional Communication & Transportation: Multiple customers highlighted fantastic communication, keeping them informed throughout the repair process. Even more impressively, the team went the extra mile by offering rides to and from work, adding a personal touch that elevates their service beyond a standard repair.
- Fast & Efficient Chip Repairs: For those facing the frustration of windscreen chips (often caused by pesky road debris), Smith&Smith® offers quick and efficient solutions. One review specifically mentions a chip repair completed while the customer waited, showcasing their speed and efficiency.
- Personal Touches & Friendly Atmosphere: The consistent use of words like "friendly," "awesome," and "super friendly" paints a clear picture: Smith&Smith® fosters a welcoming and positive environment, making a potentially stressful experience much more pleasant. They clearly prioritize building rapport with their customers.
- Loving the Detail: The small detail of the “blue across the top of windscreen” mentioned in one review highlights a attention to detail that goes beyond simply completing the job.
It's clear that Smith&Smith® doesn't just repair windscreens; they build relationships and ensure a positive customer journey.
Accessibility and Practical Information
Smith&Smith® Authorised Dealer understands the importance of accessibility for all customers. Their facilities offer:
| Feature | Availability |
|---|---|
| Wheelchair Accessible Entrance | Yes |
| Wheelchair Accessible Parking Lot | Yes |
This commitment to inclusivity is a significant plus for customers with mobility requirements.
Important Notes:
- Courtesy Car: While they don't currently offer a courtesy car, the team’s willingness to provide transport (as seen in customer testimonials) partially compensates for this.
- Opening Hours Consistency: Their regular weekday hours (7:30 AM - 5:00 PM) and Saturday morning availability (9:00 AM - 12:00 PM) ensure easy access for those needing windscreen repairs.
- Location: The prominent location on Main Road South in Levin makes them easily accessible.
What Customers are Saying: A Word Cloud Summary
To further illustrate the overwhelming positive sentiment surrounding Smith&Smith® Authorised Dealer, here’s a simplified breakdown of key phrases and feelings expressed in the reviews:
- Friendly: This is the defining characteristic, appearing repeatedly.
- Excellent Service: Consistently praised for their quality of work.
- Quick: Repair times are consistently highlighted as fast and efficient.
- Efficient: The speed of the service is a key factor in customer satisfaction.
- Awesome: A general expression of positive impression.
- Recommended: Customers actively suggest Smith&Smith® to others.
- Super: Similar to “awesome,” highlighting a high level enthusiasm.
- Communication: Clear and proactive communication is a notable strength.
This detailed analysis of Smith&Smith® Authorised Dealer's reviews, facilities, and practices paints a strong picture of a leading auto glass repair service in Levin, New Zealand.