NOVUS Glass KeriKeri: Exceptional Auto Glass Repair Services in NZ

Pros	Cons
Impressive and efficient service, even during busy times	Limited opening hours, closed on weekends
Quick turnaround for repairs, often completed in under an hour	Some customers may prefer more flexible hours
Friendly and professional staff who provide excellent customer service	Occasional wait times during peak periods despite efficiency
Comfortable waiting area with amenities like a lounge chair and clean toilet	Not all services may be available for immediate repair
Convenient appointment scheduling through insurance companies
Positive experiences shared by multiple customers
Local presence in Kerikeri, making it accessible for residents

Pros

Cons

Impressive and efficient service, even during busy times

Limited opening hours, closed on weekends

Quick turnaround for repairs, often completed in under an hour

Some customers may prefer more flexible hours

Friendly and professional staff who provide excellent customer service

Occasional wait times during peak periods despite efficiency

Comfortable waiting area with amenities like a lounge chair and clean toilet

Not all services may be available for immediate repair

Convenient appointment scheduling through insurance companies

Positive experiences shared by multiple customers

Local presence in Kerikeri, making it accessible for residents

A Local Gem: NOVUS Glass KeriKeri's Reputation Shines

NOVUS Glass KeriKeri has become a respected and highly-rated auto glass repair shop in the Kerikeri area. Boasting a solid 4.5-star rating, it’s clear the team understands the importance of quality service and customer satisfaction. Located at 15 Sammaree Place, Kerikeri 0230, NZ, the shop is easily accessible and a valuable asset to the community, especially considering the prevalence of stone chips due to ongoing road repairs. Several reviews highlight the unexpected speed of service, with customers experiencing immediate repairs even when the shop was bustling. This proactive approach, coupled with a commitment to addressing issues quickly, truly sets NOVUS Glass KeriKeri apart. It's a testament to their efficiency and dedication to providing a positive experience for everyone who walks through the door.

Smooth Process & Customer Comfort: What to Expect

The overall customer experience at NOVUS Glass KeriKeri is clearly prioritized. Here's a breakdown of what you can expect, based on customer feedback and facilities:

Convenience: Appointments are recommended for optimal service, although walk-ins are welcomed, according to several reviews mentioning being repaired on the “off chance”.
Insurance Liaison: The team helps streamline the insurance process, handling calls directly to auto glass companies and securing appointments swiftly. This is a huge time-saver for customers.
Speedy Repairs: Several mentions of incredibly quick turnaround times. Customers have reported repairs taking anywhere from 15 minutes for small chips to around an hour for a full windscreen replacement.
Relaxing Waiting Area: NOVUS Glass KeriKeri isn’t just about efficiency; they also value comfort. Customers rave about the "nice comfy lounge chair" available while they wait, along with a clean restroom. Wifi access is also provided (and the password readily shared!), adding to the overall relaxed atmosphere.
Accessibility: The shop is wheelchair accessible, with both an accessible entrance and parking, making it inclusive for all customers.

Feature	Detail
Phone	+64 9 283 5587
Opening Hours	Monday - Friday: 8 AM – 5 PM, Saturday & Sunday: Closed
Payment Options	Credit Cards, Debit Cards, NFC Mobile Payments
Appointment Booking	Recommended

Rave Reviews: A Chorus of Positive Feedback

The consistently positive reviews provide a clear picture of NOVUS Glass KeriKeri’s strengths. Here's a summary of the sentiments expressed by satisfied customers:

Professional & Friendly Staff: "The staff were very professional, friendly and very efficient." This repeated praise highlights the team's dedication to providing exceptional service. Names like Holly have been specifically mentioned for their friendly interactions.
Efficient Problem Solving: From quick chip repairs to caravan window replacements within two days, NOVUS Glass KeriKeri demonstrates flexibility and competence across a range of auto glass issues.
Going the Extra Mile: Offers such as courtesy cars (mentioned in a particularly enthusiastic review) and helping with WiFi passwords create a truly welcoming and helpful environment. This shows a commitment to customer care that extends beyond the core repair service.
Convenience within a Town: Having an auto glass repair shop in Kerikeri is viewed as highly beneficial and saves residents a trip out of town.
"Absolutely impressive service..." - A core sentiment repeated by multiple customers.

Getting in Touch & Planning Your Visit

Planning a visit to NOVUS Glass KeriKeri is straightforward. Here’s what you need to know:

Location: 15 Sammaree Place, KeriKeri, Kerikeri 0230, New Zealand
Phone: +64 9 283 5587
Opening Hours: Monday to Friday, 8:00 AM - 5:00 PM. Closed Saturdays and Sundays.
Accessibility: Fully accessible with wheelchair entrance and parking.
Booking: While walk-ins are welcome, calling ahead to schedule an appointment is highly recommended, especially during busy periods.
Insurance: Be prepared to have your insurance details handy to expedite the process. The team is experienced in liaising with insurance companies, making the process smoother for you.

Consider checking their website (if available) or giving them a call to confirm hours and appointment availability. The overwhelmingly positive feedback suggests a quick and reliable solution for all your auto glass repair needs in the Kerikeri region.

Frequently Asked Questions About NOVUS Glass KeriKeri Services and Experience

What services does NOVUS Glass KeriKeri offer for auto glass repairs?

NOVUS Glass KeriKeri specializes in a variety of auto glass services, including windscreen replacements, stone chip repairs, and caravan window fixes. They are known for their quick turnaround times, often completing repairs in under an hour. Customers can expect professional service from a friendly team, ensuring that all repairs meet high-quality standards. Whether you have a minor chip or need a full windscreen replacement, NOVUS Glass KeriKeri is equipped to handle your needs.

What are the opening hours for NOVUS Glass KeriKeri?

NOVUS Glass KeriKeri operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to conveniently visit during the week for their auto glass needs. It's advisable to call ahead and make an appointment, especially during busy periods, to ensure prompt service. The team is dedicated to providing efficient service, making it easy for you to get back on the road quickly.

Is NOVUS Glass KeriKeri accessible for individuals with disabilities?

Yes, NOVUS Glass KeriKeri is committed to accessibility. The shop features a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. This focus on inclusivity reflects their dedication to providing a positive experience for everyone. If you have specific accessibility needs, it's recommended to contact them in advance to ensure that all accommodations can be met during your visit.

How can I pay for services at NOVUS Glass KeriKeri?

At NOVUS Glass KeriKeri, customers have multiple payment options for convenience. They accept credit and debit cards, as well as NFC mobile payments, making transactions quick and easy. This flexibility allows customers to choose the payment method that suits them best. It's always a good idea to confirm payment options when making an appointment, ensuring a smooth experience when you arrive for your auto glass repair.

What can I expect during my visit to NOVUS Glass KeriKeri?

During your visit to NOVUS Glass KeriKeri, you can expect a welcoming atmosphere and professional service. Customers often mention the comfortable lounge area where they can relax while waiting for their repairs. The staff is known for being friendly and efficient, ensuring that your auto glass issues are resolved quickly. Many customers have reported that repairs are completed in a timely manner, often within 20 minutes, allowing you to get back on the road with minimal delay.