Pros 
Cons Katikati Glass & Windscreens: A Reputation Built on Speed and Care
Katikati Glass & Windscreens is consistently earning rave reviews, sporting an impressive 4.900000-star rating. Located at 110 Main Road, Katikati 3129, New Zealand, this auto glass shop isn't just about fixing windscreens; it’s about providing an exceptional customer experience. The team led by Grant consistently goes above and beyond, turning potentially stressful situations into surprisingly smooth and positive interactions. Numerous reviews highlight their responsiveness, especially appreciated by travellers like those on family trips who found themselves stranded with damaged glass. A particular anecdote involved a customer on a family holiday whose plans were nearly derailed by a splitting windscreen. Katikati Glass & Windscreens provided a swift repair, salvaging the vacation and illustrating their commitment to helping customers, even those facing unexpected challenges. The shop’s dedication extends beyond simply completing the job; they actively offer helpful advice, including navigating the often-confusing insurance claims process.
Going the Extra Mile: Services That Exceed Expectations
What truly sets Katikati Glass & Windscreens apart is their willingness to tackle complex requests and provide personalized service. Forget lengthy wait times and impersonal interactions. Customers report experiences light years away from the frustrating three-week wait offered by competitors like Smith and Smith. Here’s a breakdown of some of the standout services and experiences customers consistently praise:
- Rapid Turnaround: Windscreen replacements frequently completed in just a couple of hours, a stark contrast to industry norms.
- Upgrades and Customisation: Not just replacements, but the option of upgraded glass with sun shades and tailored modifications such as GoPro holder installations.
- Unique Requests Handled with Ease: Alan, a customer, found them incredibly helpful when needing custom-cut glass sourced from a marketplace and fitted to his unique requirements - a testament to their adaptability.
- Beyond the Basics: Small yet significant touches like cleaning the interior, touching up wiper arm paint, and providing a courtesy car demonstrate a real commitment to customer satisfaction.
- Door Glass Repair: As highlighted by one customer, they don't limit their expertise solely to windscreens. They skillfully repair doors needing glass replacement, further showcasing their diverse skillset.
- Mobile Service: Delivering new windscreens in surprisingly short period (from late afternoon to 9am the following morning)
| Service | Time Reported |
|---|---|
| Windscreen Replacement | 2-3 Hours |
| Chip Repair | 30-60 minutes |
| Custom Glass Cutting & Fitting | Varies depending on complexity |
Accessibility and Convenient Payment Options
Katikati Glass & Windscreens understands the importance of accessibility and ease of payment for all customers. They've invested in facilities to make their services accessible to a wider audience.
- Wheelchair Accessibility: The shop has both wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that everyone can easily access their services.
- Flexible Payment Options: They readily accept various payment methods, making transactions convenient:
- Credit Cards
- Debit Cards
- NFC Mobile Payments
They are open Monday to Friday from 8 AM to 5 PM, making them accessible for most schedules. Note that they are closed on Saturdays and Sundays. Their contact number +64 7 549 3399 is readily available for bookings and inquiries.
Glowing Testimonials: A Pattern of Exceptional Service
The consistent praise from customers underscores Katikati Glass & Windscreens' dedication to quality and customer satisfaction. Here’s a summary of what people are saying:
"Grant and his team know their stuff. I can’t speak highly enough. This was the second time I used these guys and both times were exceptional...The replacement screen fitted, inside cleaned and touched up failing paint on wiper arms along with the courtesy car was much appreciated." - (Previous Customer)
"Katikati Glass and Windscreens are beyond exceptional! ...He ordered the new windscreen that very afternoon, had it delivered the next morning, and installed it flawlessly in under 3 hours!" - (Rowena Richards)
"Amazing and very friendly service...Have also informed my insurance company how happy we are with the work done and service provided by Katikati Glass and windscreens. Will definitely put you on my Xmas card list 😊" - (Touring Customer)
These testimonials, along with many others, paint a clear picture: Katikati Glass & Windscreens isn't just an auto glass shop; it’s a trusted local business delivering exceptional service and building lasting relationships with their community. The frequent recommendation comes with the sentiment ,“support local” which seems truly embodied by this business’ performance.