Smith&Smith® Authorised Dealer: Exceptional Auto Glass Solutions in Kaitaia

Pros	Cons
Efficient and quick service	Poor systems for handling insurance claims
Friendly and professional staff	Lost customer details leading to frustration
Great problem solvers	Advised to compare prices with competitors for windscreen replacements
No charge for minor chip repair	Some repairs may not be fully effective
Excellent communication regarding service times	Need for better follow-up on claims
Helpful with unusual repair requests

Pros

Cons

Efficient and quick service

Poor systems for handling insurance claims

Friendly and professional staff

Lost customer details leading to frustration

Great problem solvers

Advised to compare prices with competitors for windscreen replacements

No charge for minor chip repair

Some repairs may not be fully effective

Excellent communication regarding service times

Need for better follow-up on claims

Helpful with unusual repair requests

A Solid Reputation for Quality Repairs & Problem-Solving

Smith&Smith® Authorised Dealer in Kaitaia is garnering a strong reputation for reliable auto glass repair and replacement services, particularly for its skilled problem-solving abilities. Several reviews highlight the dedication and competence of staff members Craig and Shayna, who go above and beyond for customers. One review particularly praises their ability to quickly and efficiently replace garage door remotes, and more impressively, to find a solution for a unique and persistent broken window stay issue that the customer had been struggling with for months. This demonstrates a commitment to addressing even unusual challenges with ingenuity and expertise, setting Smith&Smith apart from more standard repair services. The positive feedback consistently mentions the friendly and helpful nature of the team, contributing to a welcoming and reassuring experience for customers.

Mixed Experiences with Administration & Claims

While the technical skills of the repair team are consistently praised, feedback regarding the administrative processes and claim handling reveals areas for improvement. Multiple customers mention issues relating to insurance claims, including lost details and difficulties in contacting Smith&Smith following initial interactions. One review specifically criticises “terrible systems” leading to the loss of an insurance claim that had been initially scheduled within two hours by AA. This suggests a need for a review and optimisation of their administrative workflows to ensure a smoother and more reliable claims process. It's worth noting, however, that these issues are separate from the quality of the repairs themselves and appear to be procedural rather than reflective of the team's technical abilities. It's recommended that prospective customers familiarise themselves with their insurance processes before scheduling a repair to ensure a seamless experience.

Transparency & Customer-Centric Approach – Chip Repair & Timing

Smith&Smith® Authorised Dealer demonstrates a commendable customer-centric approach, particularly evident in their handling of chip repairs. One review highlights a pleasantly surprising outcome: the company didn't charge for a chip repair that, due to its severity, couldn't be fully resolved. This transparency and willingness to absorb costs when a complete fix isn't possible fosters trust and goodwill amongst customers. Accuracy in timing estimates also appears to be a strength, with one review explicitly praising the “excellent service and time it took was spot on to time told.” This reliability in scheduling and completion times can be a significant advantage for busy customers.

Accessibility & Convenient Location in Kaitaia

Located at 5 Matthews Avenue, Kaitaia 0410, Smith&Smith® Authorised Dealer offers convenient access for residents of Kaitaia and the surrounding area. The business is well-equipped with accessibility features, making their services inclusive for all. Key accessibility details include:

Feature	Availability
Wheelchair Accessible Entrance	Yes
Wheelchair Accessible Parking Lot	Yes

The regular opening hours – Monday to Friday, 8:00 AM to 4:30 PM – provide ample opportunity to schedule appointments. While closed on weekends, the consistent weekday availability caters to a wide range of customer schedules. Potential customers considering Smith&Smith for auto glass repairs should weigh the consistently positive technical reviews alongside the feedback concerning administrative processes, and appreciate the accessible facility. Contact them directly at +64 9 408 1020 to discuss your specific needs and ensure a smooth repair experience.

Frequently Asked Questions About Smith&Smith® Authorised Dealer Auto Glass Repair Services

What types of auto glass repair services does Smith&Smith® Authorised Dealer offer?

Smith&Smith® Authorised Dealer provides a comprehensive range of auto glass repair services, including windscreen replacements, chip repairs, and window stay replacements. Their professional staff is trained to handle various types of glass damage efficiently, ensuring that customers receive high-quality service tailored to their specific needs. Whether it's a minor chip or a major crack, they are equipped to assist.

How can I contact Smith&Smith® Authorised Dealer for inquiries?

To reach Smith&Smith® Authorised Dealer for any inquiries regarding their auto glass repair services, you can call them at +64 9 408 1020. Their friendly staff is available during business hours to assist you with your questions or to schedule an appointment. It's recommended to call ahead, especially if you have specific concerns or need urgent repairs.

What are the opening hours for Smith&Smith® Authorised Dealer?

Smith&Smith® Authorised Dealer operates from Monday to Friday, with opening hours from 8 AM to 4:30 PM. They are closed on Saturdays and Sundays. This schedule allows customers to visit during the week for their auto glass repair needs. It's advisable to plan your visit accordingly, as they may have a busy schedule, especially during peak times.

Is Smith&Smith® Authorised Dealer accessible for individuals with disabilities?

Yes, Smith&Smith® Authorised Dealer is committed to accessibility. They offer a wheelchair accessible entrance and parking lot, ensuring that all customers, including those with disabilities, can access their services comfortably. This focus on inclusivity reflects their dedication to providing excellent service to every customer who walks through their doors.

What should I expect during my visit to Smith&Smith® Authorised Dealer?

During your visit to Smith&Smith® Authorised Dealer, you can expect a warm welcome from their professional staff. They will assess your auto glass issue and provide you with a clear explanation of the repair process. Customers have reported efficient service and problem-solving capabilities, making the experience smooth and satisfactory. You can trust that your vehicle is in capable hands.