Smith&Smith® Authorised Dealer: Exceptional Auto Glass Care in Kaikohe

A Solid Reputation: Smith&Smith® Authorised Dealer's Overall Score

Smith&Smith® Authorised Dealer in Kaikohe is currently holding a respectable rating of 4.3 out of 5 stars, a testament to the quality of service it provides to the community. Located conveniently at 20/24 Station Road, Kaikohe, 0405, NZ, this auto glass repair service has garnered a mix of praise and some constructive criticism, showcasing a genuine effort to meet customer needs. The business operates Monday to Friday, 8:00 AM to 4:30 PM, ensuring a good availability for those needing windscreen repairs or replacements. They are closed on weekends, which is worth noting when planning a visit. For inquiries or appointments, you can reach Smith&Smith® Authorised Dealer at +64 9 405 2034.

Customer Experiences: High Praise & Areas for Improvement

The feedback Smith&Smith® Authorised Dealer receives paints a picture of a generally positive experience. Here’s a breakdown of what customers are saying:

The Positives:

• Fast and Efficient Service: Several reviewers highlight the speed and efficiency of the repairs, particularly for windscreen chips (both old and new).
• Friendly and Helpful Team: Multiple comments mention the friendliness and helpfulness of Sue and her team. Customers appreciate a welcoming and approachable service.
• No Hassle Experience: The ease and simplicity of the process are frequently mentioned as a key strength.
• Accessible Facilities: Smith&Smith® Authorised Dealer scores high on accessibility, featuring both wheelchair-accessible entrances and parking, catering to customers with mobility needs. This shows a commitment to inclusivity.

Areas for Improvement:

• Electronic Connection Issues: One concerning review reports a failure of the electronic connection to a window shortly after the repair. This highlights a potential issue with quality control or the longevity of certain repairs, and is an area Smith&Smith® Authorised Dealer should address to prevent recurrence.

Services & Facilities Breakdown

Smith&Smith® Authorised Dealer isn't just about fixing chips; it’s about providing a comprehensive auto glass service with a focus on accessibility. Here’s a closer look:

• Core Service: Primarily focused on auto glass repair, specifically addressing windscreen chips (both existing and newer ones). They likely also offer windscreen and window replacement services, though this isn't explicitly stated in available information.
• Accessibility Features: The accessibility features are a significant draw, making the location welcoming for a wider range of customers:
  • Wheelchair Accessible Entrance: Ensures ease of access for those using wheelchairs or other mobility aids.
  • Wheelchair Accessible Parking Lot: Provides dedicated and convenient parking, reducing any potential obstacles.
• Operating Hours: Consistent opening hours – Monday to Friday, 8:00 AM to 4:30 PM – make scheduling appointments relatively straightforward.
• Location: Strategically situated on Station Road in Kaikohe, which is likely a central and accessible location within the town.

Addressing Concerns and Maintaining High Standards

The isolated instance of an electronic connection failure is a critical point. While overwhelmingly positive reviews highlight Smith&Smith® Authorised Dealer’s strengths, proactively addressing this concern can demonstrate a commitment to ongoing improvement. Here are some recommendations:

• Investigate the Incident: Thoroughly examine the circumstances surrounding the failure. Was it a specific vehicle, type of glass, or repair technique involved?
• Reinforce Quality Control: Review procedures for reconnecting electrical components during auto glass repairs. Could additional checks or retraining be implemented?
• Warranty Considerations: Explore offering a short warranty period specifically for electronic connections to provide customer reassurance and demonstrate confidence in the quality of work.
• Customer Follow-Up: Follow up with the customer who experienced the electronic connection issue to understand their concerns and offer a solution. This demonstrates excellent customer service and a proactive approach to problem-solving.
• Highlight Expertise: Further promote the experience and qualifications of Sue and her team. Demonstrating their expertise can instill confidence in potential customers.