Pros 
Cons A Solid Reputation: Autoglas Stieger Ltd – Invercargill’s Go-To for Windscreen Repairs
Autoglas Stieger Ltd, based in Invercargill, has established itself as a reliable auto glass shop within the community. With a rating of 3.0 out of 5, it's clear there's room for improvement, but also plenty of reasons why customers choose Stieger for their windscreen repair needs. Located at 2 Tyne Street, Invercargill 9810, this business offers a key service for keeping Southland vehicles safely on the road. The phone number, +64 800 874 343, is readily available for quick inquiries and bookings. While opening hours weren’t provided, the convenience of their location remains a significant draw.
Accessibility and a Helping Hand: What Sets Autoglas Stieger Ltd Apart
One of the standout features of Autoglas Stieger Ltd is its commitment to accessibility. The business boasts both wheelchair accessible entrance and wheelchair accessible parking, making it inclusive for all customers. This is particularly valuable for residents of Invercargill and surrounding areas, ensuring everyone can access their services with ease.
Beyond physical accessibility, customer feedback highlights a truly exceptional, personable service. It appears Stieger goes the extra mile – providing a ride to and from work for customers leaving their vehicles for repair. This level of care and consideration is rare and highly appreciated, demonstrating a genuine desire to make the repair process as smooth and stress-free as possible. Here's a summary of the key strengths highlighted in customer opinions:
| Feature | Description |
|---|---|
| Accessibility | Wheelchair accessible entrance & parking lot |
| Customer Service | Helpful and friendly staff |
| Convenience | Transportation assistance to and from work |
| Overall Impression | Positively impressed, nothing to complain about |
Examining the 3.0 Rating: Areas for Potential Growth
While the feedback mentions "nothing to complain about," a 3.0 rating suggests there's potential for Autoglas Stieger Ltd to elevate their customer experience further. Here are a few potential areas for consideration, based on standard customer expectations for a 5-star service:
- Transparency in Pricing: Is the pricing clear and easily understood upfront? Providing detailed quotes before commencing work could significantly improve customer satisfaction.
- Warranty Information: Is there transparent information regarding warranties for the repairs performed? Clear details would reassure customers.
- Proactive Communication: Regular updates throughout the repair process, even a brief "your car is still with us" message, can alleviate anxiety and boost trust.
- Online Presence: Although a phone number is provided, investing in a website or enhanced online presence (like Google Business Profile with ample photos & updated information) would allow customers to easily find hours, services and read more reviews.
Quick Service and Positive Vibes: The Core Experience at Autoglas Stieger Ltd
The most frequently mentioned positives surrounding Autoglas Stieger Ltd revolve around the speed and efficiency of their service and the pleasant demeanor of the staff. Customers noted a "quick service" which is a major selling point given the inconvenience of being without a vehicle. The emphasis on "nice staff" highlights the importance of a friendly and professional environment. This combination contributes to a positive overall experience, despite the average rating.
"They gave me a ride to and from work to help me leaving the car with them." - Customer Feedback
This statement alone speaks volumes about the dedication of Autoglas Stieger Ltd to prioritising customer convenience. They aren't just repairing auto glass; they're providing a service built on helpfulness and understanding, which resonates deeply within the Invercargill community.