Auto Windscreen Replacements Delivers Stellar Repairs in Invercargill

Pros	Cons
Excellent service with timely pick-up and drop-off for customers	Inconsistent quality of workmanship
Thorough job in cleaning up broken glass	Failure to clean out broken glass from window tracks
Good value for money and competitive pricing	Issues with parts installation and functionality
Polite and professional staff	Poor communication regarding bookings and availability
Quick booking process and efficient service	Need for multiple visits to resolve issues
Willingness to rectify issues promptly	Negative experiences with management and service reliability
Busy and productive environment, indicating good management

Pros

Cons

Excellent service with timely pick-up and drop-off for customers

Inconsistent quality of workmanship

Thorough job in cleaning up broken glass

Failure to clean out broken glass from window tracks

Good value for money and competitive pricing

Issues with parts installation and functionality

Polite and professional staff

Poor communication regarding bookings and availability

Quick booking process and efficient service

Need for multiple visits to resolve issues

Willingness to rectify issues promptly

Negative experiences with management and service reliability

Busy and productive environment, indicating good management

Auto Windscreen Replacements: A Mixed Bag of Experiences in Invercargill

Auto Windscreen Replacements, located at 24 Otepuni Avenue, Newfield, Invercargill 9812, NZ, has garnered a 4.3-star rating based on customer reviews. This local glass repair service, accessible with both wheelchair-friendly entrance and parking, operates Monday to Friday from 7:30 AM to 5:00 PM, and remains closed on weekends. While the general consensus indicates good service, a closer look at the reviews reveals a spectrum of experiences, from exceptional customer care to significant shortcomings in workmanship. The phone number to contact them is +64 3 216 9025.

The Shining Stars: Going Above and Beyond

Several reviewers highlight Auto Windshield Replacements' outstanding customer service as a real differentiator, particularly with the “little things.” The level of care provided went beyond simply fixing the glass, creating a memorable positive experience.

Unparalleled Courtesy and Assistance: One customer was particularly impressed with the team’s generosity and willingness to go the extra mile. They were not only provided with exceptional windscreen repair but also received a lift to the town centre for sightseeing, and a punctual pickup later in the day. This level of attentiveness is rarely seen and speaks volumes about their commitment to customer satisfaction.
Thoroughness and Politeness: Another customer praised the technicians' meticulous approach to removing even tiny fragments of glass, combined with their polite and professional demeanor. This detail is crucial for safety and preventing future issues.
Value for Money: Multiple reviews strongly recommend the service due to its positive value and quick turnaround; many were pleasantly surprised by competitive pricing when considering the quality of work.

Where Things Went Wrong: Concerns Regarding Workmanship & Organisation

Despite the positive feedback, a concerning number of reviews detailed issues relating to the quality of work, attention to detail and organisational problems. These points need acknowledgement and an opportunity for improvement.

Issue	Description
Window Track Debris	Failure to completely remove broken glass from the window track after a break-in.
Motor Installation	Improper motor installation in a side window, resulting in repeated failures and requiring external repair.
Appointment Errors	Double-booking appointments and failing to have parts available, leading to cancelled services and wasted time.
Noise Issues	Requiring a second visit for a re-do due to lingering noise after windscreen repair.

The issues described above suggest potential gaps in quality control, training, or internal communication. Addressing these concerns directly would likely improve the overall customer experience.

A Work in Progress: Overall Impression and Opportunities for Growth

Overall, Auto Windscreen Replacements demonstrates a foundation of positive attributes: a dedicated team, accessible facilities, and a commitment to providing good value. The positive reviews are numerous, painting the picture of a professional and helpful service provider. The negative feedback, however, cannot be ignored. It highlights a need for improved consistency in workmanship and more robust operational practices.

The comments praise the efficient work ethic of the staff, demonstrating a team actively engaged and productive. It's clear customer service is valued, with everyone seemingly pulling their weight.

To solidify their reputation and achieve a higher rating, Auto Windscreen Replacements could consider implementing:

Enhanced Quality Control Procedures: Specifically around cleaning broken glass and ensuring proper component installation.
Improved Communication & Scheduling: Confirming part availability before appointments and ensuring accurate scheduling to prevent cancellations and customer frustration.
Ongoing Technician Training: To ensure all staff are equipped with the skills and knowledge to consistently deliver high-quality repairs.

Frequently Asked Questions About Auto Windscreen Replacements Glass Repair Services

What types of glass repair services does Auto Windscreen Replacements offer?

Auto Windscreen Replacements specializes in a variety of glass repair services, including windscreen replacements, side window repairs, and chip repairs. They cater to different vehicle types and ensure that all repairs meet safety standards. Their skilled technicians are equipped to handle both minor and major glass issues, providing quality service to restore your vehicle's integrity and visibility.

How can I contact Auto Windscreen Replacements for inquiries?

For any inquiries regarding their glass repair services, you can contact Auto Windscreen Replacements directly at +64 3 216 9025. Their friendly staff is available to assist you with questions about services, pricing, and scheduling. Additionally, you can visit their location at 24 Otepuni Avenue, Newfield, Invercargill 9812, New Zealand, during their operating hours for in-person assistance.

What are the operating hours of Auto Windscreen Replacements?

Auto Windscreen Replacements operates from Monday to Friday, with opening hours from 7:30 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to conveniently access their services during the week. It's advisable to call ahead to ensure availability, especially if you have specific repair needs or require urgent assistance.

Does Auto Windscreen Replacements provide any additional services or facilities?

Yes, Auto Windscreen Replacements offers additional facilities to enhance customer experience. They provide wheelchair accessible entrances and parking, ensuring that all customers can access their services comfortably. Furthermore, they are known for their excellent customer service, often going the extra mile, such as providing lifts to the town centre while repairs are being completed.

What do customers say about their experiences with Auto Windscreen Replacements?

Customer feedback for Auto Windscreen Replacements is mixed, with many praising their excellent service and quick turnaround times. Positive reviews highlight the thoroughness of their work and the politeness of their staff. However, some customers have reported issues with workmanship and management, indicating that experiences can vary. Overall, they are recognized for their good value and commitment to customer satisfaction.