Pros 
Cons Shining Reviews: Why Customers Love NOVUS Glass Hastings
NOVUS Glass Hastings, located at 507 Queen Street West, St Leonards, Hastings, has been steadily building a reputation for quality and service in the Hawke's Bay region. With a solid rating of 4.2 out of 5, the shop consistently receives positive feedback, particularly praising the expertise and helpfulness of the team. Operating Monday to Friday from 8 AM to 5 PM, and Saturdays from 8 AM to 12 PM, they’re readily accessible for those needing windscreen repairs or replacements. Customers appreciate the convenience, with many highlighting the efficiency and timely service they've experienced. The team, led by Richard, frequently receives specific mention for their attention to detail and friendly approach. Contact them on +64 6 878 6937.
Exceptional Service – A Recurring Theme
The overwhelming sentiment from NOVUS Glass Hastings customers is one of genuine satisfaction. Numerous reviews paint a picture of a business that goes above and beyond. Here's a glimpse into what people are saying:
Speed & Efficiency: Many clients highlight the speed of service. One customer was astonished when their window was fixed within 20 minutes, even including a clean!
Expert Advice & Problem Solving: Richard, in particular, is frequently lauded for his helpfulness. He’s praised for carefully assessing situations, offering solutions, and referring customers to other branches when appropriate. One instance involved Richard’s immediate action of taping up shattered glass to prevent further damage.
High-Quality Workmanship: The quality of the workmanship is consistently praised. Replacing back windscreens has been highlighted as “top notch,” with customers confidently stating they’d choose NOVUS Glass Hastings for future needs, spurred on by the impressive work seen on a friend's car.
Positive Attitudes: Customers consistently describe the team as “awesome,” “helpful,” and enthusiastic, creating a welcoming and positive experience.
Specific Feedback Summary:
Aspect Frequency of Praise Speed of Service Frequent Richard’s Helpfulness Very Frequent Work Quality Frequent Team Friendliness Frequent
Addressing Concerns & Areas for Improvement
While overwhelmingly positive, a few reviews indicate areas where NOVUS Glass Hastings could improve. A significant complaint centers around damage to windshield trim clips during a windscreen replacement. The customer felt the damage was recent and not from a previous repair, as suggested by the service manager. This led to skepticism about the explanation and a lack of a satisfactory resolution. The customer also questioned the claimed inability to glue the trim securely, referencing their previous positive experiences with Smith and Smith Glass. This issue persisted after contacting head office with no resolution, leading to ongoing complications with their insurance. These comments serve as a reminder to prioritize meticulous care during repairs and to address customer concerns with transparency and proactive solutions.
"We always use Smith and Smith glass and never had any issue." - A customer highlighting a contrasting experience.
It's also worth noting that they primarily accept debit card payments and not credit cards, which could be a limitation for some customers. While this functionality is noted in the 'About Facilities' via the provided data, it's an aspect to consider for broader payment flexibility.
Accessibility & Practicalities for Your Visit
Planning a visit to NOVUS Glass Hastings? Here's what you can expect:
- Location: Located at 507 Queen Street West, St Leonards, Hastings, making it accessible within the Saint Leonards borough of Hastings.
- Accessibility: The shop offers excellent accessibility features including:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Opening Hours: Consistent hours throughout the week:
- Monday - Friday: 8:00 AM - 5:00 PM
- Saturday: 8:00 AM - 12:00 PM
- Sunday: Closed
- Payment Options: Primarily accepts debit card payments. Credit card facilities are not currently available.
- Contact: For inquiries or bookings, dial +64 6 878 6937.
Overall, NOVUS Glass Hastings appears to be a well-regarded auto glass repair service, delivering reliable workmanship and friendly customer service. While the recent concerns regarding trim damage highlight the need for continued improvement and transparent communication, the majority of reviews point towards a positive customer experience.