Pros 
Cons Waikato Mobile Windscreens: A Cut Above the Rest in Hamilton's Auto Glass Scene
Waikato Mobile Windscreens, located in Frankton, Hamilton, has rapidly become a go-to choice for auto glass repair and replacement in the Waikato region. Boasting a stellar 4.7-star rating, this isn’t just about fixing windscreens; it’s about providing a stress-free, efficient, and surprisingly pleasant experience, as highlighted by a multitude of glowing customer reviews. They operate from their workshop at 19-21 Lincoln Street, Frankton, Hamilton 3204, NZ, and are contactable on +64 274 957 804. Waikato Mobile Windscreens are open Monday to Friday, 8 AM - 5 PM with weekend closures.
Speedy Service & Competitive Pricing: What Customers Are Saying
The recurring theme in reviews of Waikato Mobile Windscreens is the sheer ease and speed of service. Customers consistently praise the quick turnaround – from initial contact to complete installation, often within a matter of days. This is a significant differentiator compared to larger firms, where leaving your vehicle for an extended period is the norm. Here's a breakdown of what customers particularly appreciate:
- Rapid Response: “Super fast turnaround (from first call to install was a couple of days).”
- Punctuality: "The guys were there when they said they would be.”
- Efficient Installation: “Did a great job quickly while I hung around.”
- Competitive Pricing: "Competitive price (better than the big name guys…)." Customers find their pricing considerably more attractive than the larger, more impersonal chains.
- Speedy workmanship: As one customer noted, “Replaced the windscreen of my Vitz within an hour (most need it for at least 3h)."
- Positive Customer Experiences: Many reviewers emphasise the pleasant and professional demeanor of the staff. Phrases such as "nice and professional," "great attitude, kind and gracious," and "can do guys" are common. One particularly memorable comment highlights Mouse, a true “can do guy.”
"It was such a painless experience for a very annoying problem. Made my life very easy and I’m grateful for it!" - A satisfied customer.
Accessibility & Practical Considerations - More Than Just Glass
While the primary focus is auto glass, Waikato Mobile Windscreens demonstrates a commitment to inclusivity and customer convenience. Their premises offer excellent accessibility features, making their services available to a wider range of customers:
| Feature | Status | Details |
|---|---|---|
| Wheelchair Accessible Entrance | Yes | |
| Wheelchair Accessible Parking Lot | Yes |
Beyond accessibility, the company is willing to work with customers even if a mobile service isn't possible:
- Workshop Location: While primarily a mobile service, the workshop in Frankton is conveniently located, with a cafe nearby, mitigating any inconvenience for those residing outside their immediate service radius (as one customer from Karapiro found).
- Phone & Text Communication: The ability to quickly respond to texts is another customer highlight, making scheduling and communication seamless.
A Reputation Built on Quality & Professionalism
It's not just the speed and price that set Waikato Mobile Windscreens apart. The quality of workmanship consistently receives praise.
- Excellent Workmanship: Many reviews explicitly mention "good workmanship" and a "great job."
- Professionalism: The staff are described as “good bunch of lads” who are “extremely good at what they do.”
- Expert Handling: “The team swiftly and expertly handled the car window repair.”
- Reliability: Reviews highlight a sense of trust and reliability - customers are confident in the service provided and are happy to recommend Waikato Mobile Windscreens to others. This is evidenced by multiple mentions of customers “passing [their] number around” and a strong recommendation to “keep it up.”
- Positive Vibes: The overall sentiment is overwhelmingly positive – a refreshing change from the often-stressful experience of dealing with vehicle repairs.
This consistent feedback paints a picture of a business that prioritizes customer satisfaction, combines efficient service with top-notch quality, and fosters a friendly, 'can-do' attitude.