Smith&Smith® Hamilton Te Rapa: Quality Service with Varied Experiences

Pros	Cons
Friendly and helpful staff with a good attitude	Significant delays in service leading to customer frustration
Timely completion of repairs in some cases	Damage to vehicles during repairs, including leather seats and trim
High-quality sealing of windows by skilled technician Adam	Poor communication regarding delays and issues
Excellent customer service with polite communication	Inconsistent quality of repairs, with some customers reporting shoddy work
Windscreen replacement completed within the promised time frame	Automated phone system causing difficulty in reaching staff
Willingness to rectify issues quickly and effectively	Mixed experiences with customer service, with some reporting lack of assistance
Positive experiences reported by some customers regarding service quality	Negative impact on customer trust due to unresolved damage and lack of accountability

Pros

Cons

Friendly and helpful staff with a good attitude

Significant delays in service leading to customer frustration

Timely completion of repairs in some cases

Damage to vehicles during repairs, including leather seats and trim

High-quality sealing of windows by skilled technician Adam

Poor communication regarding delays and issues

Excellent customer service with polite communication

Inconsistent quality of repairs, with some customers reporting shoddy work

Windscreen replacement completed within the promised time frame

Automated phone system causing difficulty in reaching staff

Willingness to rectify issues quickly and effectively

Mixed experiences with customer service, with some reporting lack of assistance

Positive experiences reported by some customers regarding service quality

Negative impact on customer trust due to unresolved damage and lack of accountability

A Mixed Bag of Experiences with Smith&Smith® Hamilton Te Rapa

Smith&Smith® Hamilton Te Rapa, located at 553 Te Rapa Road in Hamilton, consistently receives a 3.7-star rating based on customer feedback. Offering auto glass repair services, they’re conveniently situated in Te Rapa, Hamilton, and boast wheelchair-accessible entry and parking – a welcome feature for customers with mobility needs. Their operating hours are consistent Monday to Friday (8 AM – 5 PM) with Saturday hours from 9 AM - 1 PM. While generally displaying a positive attitude, recent reviews reveal a range of experiences, from exceptional service to concerning damage and communication issues.

Timing Troubles & Initial Concerns

Several reviews highlight significant discrepancies in appointment timings, particularly regarding windscreen replacements. One customer’s booking, scheduled from 9:30 AM to 12:30 PM, resulted in their vehicle being brought in at 12:00 PM and not completed until 1:30 PM – a considerable delay despite being the only customer waiting. This lack of communication regarding the schedule, with no proactive updates offered, led to considerable inconvenience. Beyond the timing issue, further concern arose from a customer’s after-repair inspection, revealing significant flaws:

A broken piece of plastic trim near the windscreen base.
Poorly installed foam between the windscreen and dashboard, creating a warped appearance.
Deformed chrome trim and improperly secured rubber, potentially leading to water pooling and rust.

These issues suggest a lack of meticulous attention to detail during the repair process, a key consideration for any auto glass service.

Seat Damage & Lack of Accountability - A Significant Setback

Perhaps the most concerning aspect of recent reviews surrounds damage to a customer’s brand-new vehicle. In a heartbreaking account, a previously 5-star review was rescinded after the discovery of damage to the leather seat bolster. The damage – a clear sign of forced manipulation – occurred during the windscreen repair process. The customer's frustration stemmed not only from the damage itself but also from the technician’s failure to disclose the issue. This lack of transparency deeply impacted their trust in Smith&Smith®.

"If something happened and there's a problem, you let the owner know and we can sort it out. I would have been quite understanding, but not mentioning anything thinking I'll not notice or take issue with you damaging my vehicle is 10x worse."

This highlights a critical aspect of customer service: owning up to mistakes and proactively addressing them, even when uncomfortable. Repeated incidents of damage, as alluded to in a customer's statement (“every other month you find another part of your $70k car that they broke or didn’t give a **** about”), paints a deeply concerning picture of quality control.

Positive Experiences & Dedicated Staff

Despite the concerning issues raised, numerous reviews also praise Smith&Smith® Hamilton Te Rapa for excellent customer service.

Adam's Expertise: Multiple customers specifically commend Adam for his exceptional work on quarter glass repairs, highlighting the superior seal and wind noise reduction compared to other repair locations.
Stoked Customer Service: Several reviewers consistently express satisfaction with the friendly and helpful staff, from initial greetings to post-repair inspections. Specifically, one customer noted, "Good job S&S 👊".
Problem Resolution: One customer experienced wiper issues but valued the company’s responsiveness and willingness to rectify the problem quickly.
Early Completion: A customer noted their car was ready earlier than expected, even with a late arrival, displaying flexibility and efficiency.

Contact Information & Accessibility

Phone: +64 800 483 388
Address: Smith&Smith® Hamilton Te Rapa 553 Te Rapa Road, Te Rapa, Hamilton 3200, New Zealand
Accessibility: Wheelchair accessible entrance and parking lot.
Opening Hours:
- Monday: 8 AM – 5 PM
- Tuesday: 8 AM – 5 PM
- Wednesday: 8 AM – 5 PM
- Thursday: 8 AM – 5 PM
- Friday: 8 AM – 5 PM
- Saturday: 9 AM – 1 PM
- Sunday: Closed

Frequently Asked Questions About Smith&Smith® Hamilton Te Rapa Auto Glass Repair Services

What services does Smith&Smith® Hamilton Te Rapa offer for auto glass repair?

Smith&Smith® Hamilton Te Rapa specializes in a variety of auto glass repair services, including windscreen replacements, chip repairs, and window tinting. They are equipped to handle both minor and major glass damage, ensuring that your vehicle is safe and roadworthy. Their skilled technicians use high-quality materials and techniques to provide reliable and durable repairs, making them a trusted choice for auto glass services.

What are the opening hours for Smith&Smith® Hamilton Te Rapa?

Smith&Smith® Hamilton Te Rapa operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 1 PM. They are closed on Sundays. It's advisable to call ahead and schedule an appointment, especially for specific services like windscreen replacements, to ensure timely service and avoid long wait times.

How can I contact Smith&Smith® Hamilton Te Rapa for inquiries?

For any inquiries regarding services, appointments, or quotes, you can contact Smith&Smith® Hamilton Te Rapa at +64 800 483 388. Their friendly staff is available to assist you with your questions and help you understand the services they offer. It's recommended to call during their operating hours for immediate assistance.

Is Smith&Smith® Hamilton Te Rapa accessible for individuals with disabilities?

Yes, Smith&Smith® Hamilton Te Rapa is committed to accessibility. They provide a wheelchair accessible entrance and parking lot, ensuring that all customers, including those with disabilities, can access their services comfortably. If you have specific needs, it's best to inform them in advance so they can accommodate you appropriately.

What should I do if I experience issues after my repair at Smith&Smith® Hamilton Te Rapa?

If you encounter any issues after your repair at Smith&Smith® Hamilton Te Rapa, it's important to contact them immediately. They value customer satisfaction and will work to address any concerns you may have. Providing feedback helps them improve their services and ensures that your vehicle remains in optimal condition.