Pros 
Cons Instant Windscreens Dunedin: A Customer's Perspective on Speedy Repairs & Top-Notch Service
Instant Windscreens Dunedin - Repairs & Tinting stands out in Dunedin's auto glass scene, consistently earning a stellar 4.8-star rating based on numerous positive customer reviews. Located centrally at 23 Cumberland Street, Central Dunedin, Dunedin 9016, NZ, this auto glass shop isn't just convenient – it’s a proving ground for reliable and efficient car glass repair and tinting services. The shop's 24/7 opening hours are a huge draw, providing peace of mind and readily available assistance for unexpected windscreen damage. With strong focus on customer service and clear communication as well as providing facilities such as wheelchair accessible entrance and great payment options, Instant Windscreens clearly aims at exceeding client expectations. Reaching them is a breeze with their dedicated phone line: +64 3 488 5577.
Efficiency & Insurance Handling: Beyond Just Glass Replacement
What consistently sets Instant Windscreens Dunedin apart, according to customer feedback, is their seamless handling of insurance claims. Several reviews highlight the exceptional assistance provided by staff, particularly Jack from the Dunedin branch. Here’s a breakdown of what customers praise regarding their experience:
- Insurance Liaison: Instant Windscreens proactively manages communication with insurance companies, taking the stress out of a potentially complicated process. They efficiently handle arrangements and paperwork.
- Rapid Turnaround Times: Numerous customers share stories of impressively fast service. A shattered windscreen can often be repaired or replaced and the car ready for pickup within 24 hours.
- Going the Extra Mile: One notable example illustrates their dedication to quality. When an aftermarket window rubber didn’t fit correctly, Instant Windscreens advocated with the insurance company to secure an original Mitsubishi rubber, ensuring a perfect fit and finish.
- Example Quotes:
- "Great service from Jack… handled all arrangements with our insurance very efficiently. Our shattered car glass ordered, fitted and car ready to pick up in 24 hours."
- "Instant Windscreens pushed the insurance company for an original Mitsubishi rubber and got it all sorted. Looks great now.”
| Feature | Customer Feedback |
|---|---|
| Insurance Handling | Proactive & Efficient |
| Turnaround Time | Often within 24 hours |
| Quality of Parts | Advocate for Original Parts |
| Accessibility | Wheelchair accessible entrance & parking |
Expert Repairs & a Commitment to Quality
The reviews aren't just about speed and efficiency; customers consistently praise the quality of the workmanship at Instant Windscreens. Their technicians are described as friendly, professional, quick, and thorough.
- High Standards: The work performed consistently receives high marks, with customers noting the attention to detail and professional execution.
- Clean Finish: Cars are returned clean and neat, with all necessary stickers and documentation (WOF, Oil Changers, Rego) properly applied, including a new Rego pocket. This small touch demonstrates a commitment to customer satisfaction.
- Addressing Hiccups with Grace: Even when minor issues arise (as in the case of the window rubber aforementioned), Instant Windscreens handles them promptly and without charge, solidifying their reputation for excellent service.
- Quote: "Excellent work . I've had 2 cars go through here . We had a wee hiccup with one window so I called and they fixed it immediately free of charge . Brilliant service.”
Why Choose Instant Windscreens Dunedin? A Summary of Key Strengths
Based on customer sentiment, these are the primary reasons people recommend Instant Windscreens Dunedin:
- Outstanding Customer Service: Friendly, helpful, and efficient staff, with specific praise for Jack's professionalism and willingness to go above and beyond.
- Competitive Pricing: Several reviews specifically mention Instant Windscreens offering the best prices in the area.
- Convenience: 24/7 availability ensures assistance is always within reach. Central location simplifies access.
- Payment Flexibility: Accepts credit cards, debit cards, and NFC mobile payments.
- Accessibility: Provides wheelchair accessible entrance and parking options.
- Overall Experience: A consistently positive and stress-free experience – from initial contact to final vehicle handover. Instant Windscreens focuses on minimising disruption and delivering a polished, professional service.