Pros 
Cons City Auto Glass Ltd: A Dunedin Gem for Auto Glass Needs
City Auto Glass Ltd, located at 69 Ward Street in Central Dunedin, has quickly become a go-to for reliable and friendly auto glass repair and replacement services in the Dunedin area. With a stellar rating of 4.70 out of 5, it’s clear that customers consistently receive exceptional service. The company caters specifically to auto glass needs, offering chip repair, windscreen replacement, and window adjustments – all delivered with a level of professionalism that sets them apart. They're open Monday to Wednesday, and Thursday, from 8 AM to 4:30 PM, offering accessibility features detailed below. Phone them on +64 3 471 9265 for quick bookings and queries.
Rave Reviews: What Customers Are Saying
The overwhelmingly positive feedback speaks volumes about the dedication and quality of service provided by City Auto Glass Ltd. Here's a breakdown of what customers are highlighting:
- Speed and Efficiency: Multiple reviews specifically mention the fast turnaround time for repairs, with one customer even receiving a same-day service for a windscreen replacement on a vintage van! "Fridge and the team were very fast, efficient..."
- Exceptional Friendliness & Helpfulness: A recurring theme is the incredibly friendly and helpful nature of the team. Customers feel welcomed and supported throughout the entire process. "Outstanding service, super friendly and helpful."
- Hassle-Free Process: Dealing with insurance companies can be a headache. City Auto Glass Ltd simplifies the process significantly, taking care of assessments, insurer liaison, and booking – leaving customers to relax. "…a very hassle-free process. Couldn’t recommend enough!"
- Quality Workmanship: Not only is the service fast and friendly, but the quality of the repairs is also consistently praised. From perfectly fitting windscreens to expertly filled chips, customers are impressed with the results. “My new windscreen fits well and looks amazing.”
- Going the Extra Mile: One customer appreciated the team's willingness to work around their busy schedule, even offering to come to their workplace. This flexibility demonstrates a commitment to customer convenience. "Very willing to work in with my work schedule…"
- Addressing Issues with Grace: One review highlights their excellent follow-up service, efficiently resolving a minor issue with a driver's side window. This readily resolving issues demonstrates their dedication to customer satisfaction.
Accessibility & Facilities - Welcoming Everyone
City Auto Glass Ltd is committed to ensuring everyone can access their services comfortably. They offer fantastic accessibility features, as outlined below:
| Feature | Description |
|---|---|
| Wheelchair Accessible Entrance | Yes - Easy access for wheelchairs |
| Wheelchair Accessible Parking Lot | Yes - Dedicated parking for wheelchair users |
Beyond the physical accessibility, customers also note the professional and welcoming atmosphere, further contributing to a positive experience for all. They make an effort to cater to individual needs and ensure every customer feels valued and supported.
Pricing and Service Scope: Value for Money
While specific pricing isn’t readily available online, customers consistently cite fair pricing as a significant advantage. One review specifically notes "Very fair pricing all things considered" with a replacement on a vehicle over 30 years old.
Here's a summary of the services offered (based on customer reviews):
- Windscreen Replacement: For a wide range of vehicles, including vintage vans.
- Chip Repair: Efficient and professional chip filling.
- Window Adjustments: Addressing minor window issues.
- Insurance Liaison: Assistance with handling insurance claims – a huge value add!
- Clean-up Service: Going the extra mile to leave the work area spotless, with one customer specifically noting they cleaned up all the old glass.