Pros 
Cons Smith&Smith® Papanui: A Cut Above in Auto Glass Repair
Smith&Smith® Papanui, located at 154 Langdons Road, Papanui, Christchurch, has firmly established itself as a go-to destination for auto glass repair and replacement in the Christchurch area. Boasting a solid 4.3-star rating, this branch demonstrates a commitment to quality workmanship and customer satisfaction, as evidenced by a wealth of positive reviews. Operating Monday to Friday from 8 AM to 5 PM, and Saturdays from 9 AM to 1 PM, Smith&Smith® Papanui offers convenient hours to serve the needs of busy Christchurch drivers. For those needing assistance, you can reach them at +64 800 483 388.
Rave Reviews: Customers Sing the Praises of Tom and the Team
The recurring theme in customer feedback highlights the exceptional service provided by Smith&Smith® Papanui, particularly mentioning Tom. Here's a breakdown of what customers are saying:
- Prompt and Professional Assistance: Multiple reviews commend Tom's speed and efficiency. Customers recount instances where he quickly and expertly reattached windscreen sensors, resolving their issues rapidly.
"I popped into the Papanui branch today to ask for help reattaching the windscreen sensor in my car. Tom was quick to offer help. He was friendly and professional and had it reattached in no time. I highly recommend and will be back if I ever need a windscreen repair!!"
- Seamless Insurance Coordination: A significant advantage highlighted is Smith&Smith® Papanui's ability to handle insurance claims with ease. This streamlined process ensures a less stressful experience for customers. "Great communication between my insurance and Smith and Smith. Thank you."
- Quality of Workmanship: Beyond just speed, customers applaud the quality of the repairs. Phrases like "workmanship was great" are frequently used.
- Friendly and Helpful Staff: Many customers consistently mention the friendly and helpful nature of the entire team, contributing to a positive overall experience. "Friendly and helpful staff. Doesn't get much better."
- Clean and Efficient Environment: Some reviews praise the cleanliness of the premises and the efficient completion time of the repairs. "Great service, clean premises, good completion time, great staff with good manners."
- Fantastic Customer Experience: Overall feedback leans heavily towards an amazing and fantastic customer experience and service. "Fantastic service and customer experience. A great job done quickly."
Accessibility & Practical Information: What You Need to Know
For those considering Smith&Smith® Papanui, here's a useful overview of their facilities and practical details:
- Accessibility: Smith&Smith® Papanui is committed to inclusivity, offering:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Location: 154 Langdons Road, Papanui, Christchurch 8052, New Zealand. Situated in convenient in the Papanui borough.
- Operating Hours:
Day Hours Monday 8 AM – 5 PM Tuesday 8 AM – 5 PM Wednesday 8 AM – 5 PM Thursday 8 AM – 5 PM Friday 8 AM – 5 PM Saturday 9 AM – 1 PM Sunday Closed - Contact: +64 800 483 388
Room for Improvement: Online Booking Considerations
While overwhelmingly positive, a small number of reviews point to an area for potential improvement. Specifically, some customers found the online booking system lacking detailed information before committing to a booking.
- Limited Pre-Booking Information: One user noted "Online booking means you don't get all the info needed before booking. No phone number for allowing further info to be gained all online."
- Suggestion: Perhaps adding a more prominent phone number or a clearer FAQ section on the online booking page could address this feedback and ensure customers have all the necessary information before proceeding. This could involve capturing more vehicle details during the online process as well, reducing potential misunderstandings later.