Smith&Smith® Christchurch: A Mixed Bag of Windscreen Repair Experiences

Pros	Cons
Friendly and polite staff	Poor communication regarding job completion and invoicing
Efficient service with a painless insurance claim process	Aggressive upselling tactics during service
Clean and clear windscreen after repair	Long wait times for mobile repairs
Prompt resolution of issues when they arise	Inconvenient booking times and operational hours
	Negligence in handling vehicle, leading to a flattened battery

Pros

Cons

Friendly and polite staff

Poor communication regarding job completion and invoicing

Efficient service with a painless insurance claim process

Aggressive upselling tactics during service

Clean and clear windscreen after repair

Long wait times for mobile repairs

Prompt resolution of issues when they arise

Inconvenient booking times and operational hours

Negligence in handling vehicle, leading to a flattened battery

The Good, the Bad, and the Battery Drain: Smith&Smith® Christchurch Reviews

Smith&Smith® Christchurch, located on Fitzgerald Avenue in the heart of Christchurch Central City, consistently maintains a 4.0-star rating. Their auto glass repair service has garnered a wide range of opinions, from glowing praise for efficiency and friendly staff to frustrating experiences with communication, upselling, and, in one particularly notable case, a completely flattened car battery. Let's break down what customers are saying about their experiences with Smith&Smith®. They offer wheelchair accessible entrance and parking, catering to a wider range of customers. You can reach them on +64 800 483 388 or visit them during their operating hours: Monday to Friday 8 AM – 5 PM, and Saturday 9 AM – 4:30 PM (closed on Sundays).

Efficiency & Friendly Faces: When Smith&Smith® Shines

Several reviews highlight Smith&Smith’s strengths: efficient service and a genuinely pleasant experience. Many customers appreciate the smoothness of dealing with insurance claims, noting how painless the process was.

Here's a breakdown of commonly praised points:

Quick and Clean Repair: Multiple customers reported leaving with a "very clean and clear screen" after their windscreen repair. The quality of the workmanship itself consistently receives positive feedback.
Friendly and Helpful Staff: A recurring theme is the politeness and helpfulness of the Smith&Smith® team. Many remark on feeling welcome and valued. “Guys were really nice too 👍” exemplifies this sentiment.
Streamlined Processes (When They Work): Several reviewers found the overall process, particularly with insurance, surprisingly straightforward.

“Very efficient service. Was very impressed at how painless the process was (insurance claim)."

Areas for Improvement: Communication & Upselling Concerns

Despite the positive aspects, a significant portion of reviews reveal areas where Smith&Smith® needs to improve. Communication lapses, aggressive upselling tactics, and inconsistencies in service quality appear to be recurring challenges.

Communication Breakdowns: A consistent issue is a lack of communication regarding repair readiness. Customers report being told they'll receive a message when their car is ready, only to find it's been completed for hours without notification. Invoice delivery via email also proved unreliable for one customer.
Aggressive Upselling: Perhaps the most widely discussed negative experience centres on upselling. One customer felt pressured to purchase new wiper blades (despite recent replacement), windscreen solution, and a cabin filter, perceiving it as a company-wide sales strategy rather than genuine concern. This tactic significantly detracted from their overall experience.
Insurance Claim Processing Times: One customer experienced a delay in receiving a refund from insurance, longer than the 7-business-day timeframe stated on the website.
Staff Knowledge/Helpfulness: Some customers felt the staff could be more helpful, especially in resolving concerns regarding the repair process.

The 'Mobile Repair' Rollercoaster: Wait Times & Unprofessional Behaviour

Experiences with Smith&Smith’s mobile repair service present a particularly mixed picture. While efficiency is generally acknowledged when the service does arrive, issues around lengthy wait times and unprofessional behaviour are frequently highlighted.

Extended Wait Times: A three-week wait for the mobile repairman to replace a windscreen is far from ideal, creating frustration for the customer.
Lack of Follow-Through: One customer’s experience was particularly concerning; the repairman not only took a long time to arrive but also refused to refasten interior attachments, displaying an off-hand attitude and dismissing the customer's concerns. This contrasts sharply with expectations of a complete and professional service.
Battery Mishap: In a striking and unfortunate incident, a vehicle’s battery was completely drained after being left with Smith&Smith® over the weekend. This resulted in significant inconvenience for the customer and raised serious concerns regarding vehicle security and operational procedures. Booking an appointment for 8.30 am on a Saturday, only to discover they didn't open until 9 am, added to this poor experience.

Frequently Asked Questions About Smith&Smith® Christchurch Auto Glass Repair Services

What services does Smith&Smith® Christchurch offer for auto glass repair?

Smith&Smith® Christchurch specializes in a range of auto glass repair services, including windscreen replacements, chip repairs, and mobile repair options. They aim to provide efficient and reliable service to ensure your vehicle is safe and roadworthy. Their team is trained to handle various types of vehicles and glass damage, ensuring that you receive quality workmanship and customer care throughout the process.

What are the opening hours for Smith&Smith® Christchurch?

Smith&Smith® Christchurch operates from Monday to Friday, 8 AM to 5 PM, and on Saturday from 9 AM to 4:30 PM. They are closed on Sundays. It's advisable to call ahead and schedule an appointment, especially during peak times, to ensure you receive prompt service. Their dedicated team is ready to assist you during these hours, making it convenient for you to get your auto glass needs addressed.

How can I contact Smith&Smith® Christchurch for inquiries?

For any inquiries regarding auto glass repair services, you can contact Smith&Smith® Christchurch at +64 800 483 388. Their friendly staff is available to answer your questions and assist you with scheduling appointments. Whether you need information about services, pricing, or insurance claims, they are committed to providing you with the support you need to make informed decisions about your vehicle's glass repair.

Is there parking available at Smith&Smith® Christchurch?

Yes, Smith&Smith® Christchurch offers accessible parking options for customers. The facility is designed to accommodate individuals with mobility challenges, ensuring that everyone can access their services comfortably. If you have specific needs or require assistance upon arrival, feel free to reach out to their team, and they will be happy to assist you in any way possible.

What should I expect during my visit to Smith&Smith® Christchurch?

During your visit to Smith&Smith® Christchurch, you can expect a professional and customer-focused experience. The team will assess your vehicle's glass damage and provide you with a clear explanation of the necessary repairs. While some customers have reported upselling, the staff is generally polite and aims to ensure your satisfaction. It's recommended to communicate your needs clearly to ensure a smooth and efficient service.