Pros 
Cons Fast Autoglass Limited: A Christchurch Champion for Windscreen Woes
Fast Autoglass Limited, based in Addington, Christchurch, has steadily built a reputation as a go-to auto glass shop for residents of New Zealand. Holding a solid 4.4-star rating, it's clear that a significant portion of their clientele are happy campers. Situated at 81 Moorhouse Avenue, with opening hours Monday to Friday, 8 AM – 5 PM, this business provides a convenient and accessible service for those facing windscreen damage. They boast a wheelchair accessible entrance and parking lot, demonstrating a commitment to inclusivity. Furthermore, responsible waste management is a priority as they handle hazardous household materials for recycling. Payment flexibility is offered too, with options for credit cards, debit cards and NFC mobile payments. On-site parking is readily available as well. But what are people really saying about Fast Autoglass Limited? Let’s delve into the reviews.
Price Point Powerhouse: Beating the Competition
One of the most frequent points of praise revolves around Fast Autoglass Limited's competitive pricing. Multiple reviews highlight significant savings when compared to larger, more established companies like Smith & Smith and Novus. Here's a breakdown illustrating the price differences mentioned:
| Repair/Replacement | Novus Quote | Smith & Smith Quote | Fast Autoglass Quote |
|---|---|---|---|
| Rear-Quarter Window | $280 | $404 | $230 |
| Windscreen Crack Repair | $560 | $680 | $460 (Full Replacement) |
| Rear Windscreen Replacement | N/A | 2k+ | Significantly Lower |
These figures suggest that Fast Autoglass Limited offers exceptional value, potentially making them the smart choice for budget-conscious customers. Several customers specifically mentioned being surprised and pleased by the significant cost savings, particularly when facing the unexpected expense of windscreen repair or replacement. This affordability is frequently paired with impressive speed and convenience, a winning combination for anyone needing urgent service.
Swift Service & Customer-Centric Approach
Speed and efficiency are consistently lauded across customer reviews. Numerous testimonials showcase the rapid response times and the ability to fit in appointments quickly, even with short notice. A particularly compelling example relates to a Christmas Day windscreen smash – other repairers suggested a wait until January, but Fast Autoglass Limited, thanks to Daniel's efforts, sourced a replacement and completed the installation on December 29th. Here's what customers appreciate about the service experience:
- Rapid Response: From initial contact to completion can be just 36 hours.
- Onsite Services: Convenient at-home repairs minimise disruption.
- Proactive Sourcing: Willingness to go the extra mile to source parts, even during challenging periods, like the post-Christmas supplier closures.
- Dedicated Staff: Mentions of Daniel highlight a personable and helpful approach to customer service, with clear communication and a willingness to assist.
- Clear Communication & Pricing: Customers appreciate transparent pricing and readily available options explained in a straightforward manner.
Areas for Improvement & Addressing Concerns
While overwhelmingly positive, some reviews indicate areas where Fast Autoglass Limited could refine their processes. One customer reported an instance of being "ghosted" after initial email communication, highlighting a potential lapse in professionalism. This suggests a need to ensure consistent and timely responses to all inquiries, regardless of the outcome. While the majority of experiences are positive, this isolated incident serves as a reminder of the importance of maintaining clear and open communication channels.
It's also worth noting that, like any business dealing with vehicle repairs, there's likely an assumption of cost involved. While many customers have found Fast Autoglass Limited to be significantly cheaper than competitors, this remains an unavoidable expense for vehicle owners. The swift, reliable, and competitively priced service mitigates this pain point considerably, but acknowledging this reality is crucial for managing customer expectations.