NOVUS Glass Cambridge Delivers Unmatched Auto Glass Repair Excellence

Services offered by NOVUS Glass Cambridge

Insurance claim assistance for cracked windscreens 🛡️

Windscreen replacement services 🚗💨

Classic car windscreen sourcing and replacement 🕰️

Mobile service for on-site repairs and replacements 🚚

Sensor recalibration for lights and wipers after replacement 🔧

Electric window repair services 🪟

Sunroof leak repairs 🌧️

Flexible scheduling to accommodate busy lifestyles ⏰

Pros	Cons
Excellent communication and quick response times	Limited opening hours with no weekend service
Friendly and helpful staff	Some customers may find it difficult to schedule appointments due to high demand
Efficient and timely service	Occasional delays if tow trucks are late
Ability to accommodate busy schedules	Not all services may be available for classic or unique vehicles
Outstanding service for both simple and complex repairs
Convenient pick-up and drop-off service
Highly knowledgeable and skilled technicians
Ability to handle insurance claims seamlessly

Pros

Cons

Excellent communication and quick response times

Limited opening hours with no weekend service

Friendly and helpful staff

Some customers may find it difficult to schedule appointments due to high demand

Efficient and timely service

Occasional delays if tow trucks are late

Ability to accommodate busy schedules

Not all services may be available for classic or unique vehicles

Outstanding service for both simple and complex repairs

Convenient pick-up and drop-off service

Highly knowledgeable and skilled technicians

Ability to handle insurance claims seamlessly

Beyond Just Windscreen Repair: The NOVUS Glass Cambridge Difference

NOVUS Glass Cambridge isn't just another auto glass repair service; it’s a team renowned for exceptional service and going above and beyond for their customers. Located at 12 Gillies Street, Cambridge 3434, NZ, this Cambridge-based operation consistently receives a stellar 5.000000 rating, a testament to their dedication and professionalism. From straightforward chip repairs to complex windscreen replacements, including those for classic cars and modifications like sunroof leaks, NOVUS Glass Cambridge demonstrates a breadth of expertise rarely found. Their commitment to convenient service extends to offering pick-up and drop-off options, ideal for busy individuals, and a seamless insurance claim process, making vehicle repairs remarkably stress-free. Their efficient service ensures vehicles get back on the road quickly and safely.

Speedy Response and Seamless Insurance Handling

One of the most frequently highlighted aspects of NOVUS Glass Cambridge's service is their responsiveness. Customers frequently mention being contacted within an impressive 30 minutes of submitting an insurance claim. This proactive approach allows for quick scheduling and minimizes disruption to their day.

Here’s a breakdown of what customers appreciate about their insurance claim process:

Rapid Contact: Quick phone calls to discuss the claim and arrange appointments.
Seamless Communication: Friendly and efficient communication throughout the process.
Insurance Liaison: They handle the necessary paperwork and information for insurance companies.
Geographic Flexibility: Their clever system of directing customers to the closest convenient Novus branch (in this case, ensuring Cambridge residents are serviced by the Cambridge team) further demonstrates their commitment to tailored service.
Accessibility: Offering wheelchair accessible entrance and parking which is great for customer.

Exceptional Problem Solving & Classic Car Expertise

While windscreen repair and replacement are core services, NOVUS Glass Cambridge proves its value through its ability to solve unique automotive challenges. Several reviews showcase their resourcefulness and specialist skills:

Classic Car Restoration: Securely sourcing hard-to-find parts, like new rubber seals for classic car windshields.
Complex Repairs: Successfully resolving a longstanding sunroof leak in a Toyota Alphard – a feat other workshops in Cambridge couldn't manage.
Going the Extra Mile: Despite logistical challenges (like a no-show tow truck), they worked tirelessly to ensure a car was returned to its owner in time for a planned car event.
Sensor Recalibration: Comprehensive service including recalibration of sensors (lights and wipers) after windscreen replacement – preventing future issues. Block Quote: "These guys were absolutely brilliant to deal with. They managed to source not only a windscreen but a new rubber for my classic car...they still managed to push to get it back on the road and heading to a car event we had planned to take it to."*

Convenient Service & Payment Options – Designed for You

NOVUS Glass Cambridge understands that convenience is key. Their operating hours (7:30 AM – 5:00 PM, Monday to Friday, Closed Saturdays & Sundays) cater to a variety of schedules. Beyond standard repairs, they offer a range of customer-focused features:

Pick-Up & Drop-Off Service: Eliminating the need to visit the workshop, especially valuable for busy individuals.
Early Completion: Jobs often completed earlier than initially estimated.
Flexible Scheduling: Willingness to work around customer's schedules, even with hectic work commitments.
Payment Flexibility: Accept debit cards and NFC mobile payments ensuring ease of transaction.
Contact Information: +64 7 222 2582

To reach NOVUS Glass Cambridge, call +64 7 222 2582 or visit them at 12 Gillies Street, Cambridge 3434, New Zealand.

Frequently Asked Questions About NOVUS Glass Cambridge Auto Glass Repair Services

What services does NOVUS Glass Cambridge offer for auto glass repair?

NOVUS Glass Cambridge specializes in a wide range of auto glass repair services, including windscreen replacements, chip repairs, and sunroof leak fixes. They are known for their efficient service and ability to handle various vehicle types, including classic cars. Their team is dedicated to providing high-quality repairs and ensuring customer satisfaction, making them a top choice for auto glass needs in Cambridge.

How can I schedule an appointment with NOVUS Glass Cambridge?

To schedule an appointment with NOVUS Glass Cambridge, you can simply call their phone number at +64 7 222 2582. Their friendly staff will assist you in finding a suitable time for your repair. They are known for their quick response times, often contacting customers within 30 minutes of an insurance claim. You can also inquire about their availability for same-day service, depending on your needs.

Is NOVUS Glass Cambridge accessible for individuals with disabilities?

Yes, NOVUS Glass Cambridge is committed to accessibility. They provide a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. This focus on inclusivity reflects their dedication to serving the community and making their auto glass repair services available to everyone, regardless of mobility challenges.

What payment options are available at NOVUS Glass Cambridge?

At NOVUS Glass Cambridge, customers can make payments using debit cards and NFC mobile payments. However, they do not accept credit cards. This variety of payment options makes it convenient for customers to settle their bills after receiving top-notch auto glass repair services. If you have any specific payment inquiries, feel free to ask their staff during your visit.

What do customers say about their experience with NOVUS Glass Cambridge?

Customers consistently praise NOVUS Glass Cambridge for their outstanding service and professionalism. Many have shared positive experiences regarding quick communication, efficient repairs, and the team's willingness to accommodate busy schedules. Reviews highlight their ability to handle complex repairs, such as sourcing parts for classic cars, and their commitment to customer satisfaction, making them highly recommended in the community.